Project Coordinator

Creative Realities; Louisville (KY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Company-paid medical insurance

Dental insurance

Vision insurance

Life insurance

Long and short-term disability

401(k) with company match

Paid time off and holidays

Job summary

Creative Realities, Inc. is seeking a Project Coordinator to source and schedule installation technicians for our digital signage deployments.

You will manage dispatches, coordinate roll-out timelines, and communicate with clients and internal teams to keep projects on schedule. The role requires 2+ years in customer service or dispatching, familiarity with MS Office and CRM systems, and excellent written communication.

Qualifications

• Diploma or equivalent required; higher degree preferred.
• 2+ years in customer service or dispatching; IT familiarity helpful.
• Familiarity with MS Office and CRM systems; detail-oriented.

Responsibilities

• Coordinate roll-out install schedules with techs and manage dispatches.
• Organize and communicate technician or subcontractor schedules; brief technicians.
• Work with Installation Managers on tickets; report customer satisfaction issues.
• Record details on installation orders and assist with invoicing documentation.
• Provide field support, including phone directions and customer info.

Skills

Customer service

Dispatching

Communication skills

Time management

Attention to detail

Education

Diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

MS Office

CRM system

Ticket management software

Job description

Creative Realities, Inc. (NASDAQ: CREX) is a full-service, digital signage solutions company with a passion and purpose of connecting brands and people in spaces and places they love. We design, develop, deploy, and maintain digital experiences that are contextually relevant, omni-channel, and specific to the physical environment. Our approach is consultative, tech-agnostic, and solution centric. Our capabilities are end-to-end with the ability to deploy at scale - whether its thousands of locations or a single flagship experience. We specialize in key verticals including Automotive, C-Store, QSR, Heath Care, Retail, and Sports & Entertainment with extensive experience in how digital transforms these environments. Our purpose-built CMS software and ad-revenue / monetization platforms are considered best in class and serve as the backbone for successful installations and ongoing support. Visit www.CRI.com for our full story.

About the Position

The Project Coordinator is responsible for sourcing and coordinating technicians to perform installation work for our clients. This position will be the assigned the larger scale project rollouts. The coordinator maintains the technician’s daily schedules and creates news dispatches as new installs are scheduled. When necessary, they will schedule return trips with customers for follow up work.They maintain all invoicing information, as well as the on-call schedule for service technicians. Clear and concise communications with project/install managers, employees and customers is necessary, including keeping customers appraised as to company schedule and requested lead-times.

Key Responsibilities

• Coordinating roll-out install schedule with tech schedules and manage dispatches
• Must be capable of organizing and communicating the service technician or external subcontractor schedules. Brief technicians in person when appropriate.
• Working with Installation Managers on closed tickets to ensure technician met or exceeded expectations, reporting any customer satisfaction issues as needed.
• Recording details on completed installation orders to assist with invoice generation process. Working with technicians to ensure that all documentation/reporting deliverables are available to customer as required per the contract or SOW.
• Providing support for field personnel (such as phone numbers, directions, customer info, etc.).

Education and Experience

• Diploma or equivalent required. Associate’s or Bachelor’s degree preferred.
• 2+ years in customer service or dispatching environment, preferably with experience in the IT industry and with understanding of basic IT terminology
• Familiarity with MS Office (Word, Excel, Outlook)
• Familiarity with ticket management or CRM system
• High level of attention to detail
• Self-motivated, achievement-oriented with time management skills
• Excellent written communication and presentation skills
• Must be comfortable working in a deadline-oriented, fast paced business environment with shifting priorities

Our Core Values

The ideal candidate represents these six core values:

• Passionate -We are a group of passionate people. This is the best way to describe TEAM CRI. We work hard and we are proud of the results we produce each and every day. And, we have some fun along the way!
• Respectful -We value diversity and unique contributions. We foster a trusting, open and inclusive environment. We treat our clients, partners and our team in a manner that reflects these values.
• Do the Right Thing -We do what we say we will do. Our actions shall always be fully transparent and genuine. Our dealings with clients, co-workers and partners must always be conducted with honesty.
• Helps First -We are stronger when we work together. We help first, no matter what—whether it’s with our clients or our internal teams.
• Nimble Minded -When conventional thinking and processes fail, we want to be the first to provide fresh ideas and solutions. We break through adversity and respond quickly.
• Expects Excellence -What we deliver is what we will be measured on. We are committed to getting it right.

Company paid individual portion of Medical, Dental, Life, Long and Short-Term Disability insurances; access to participate in company Vision insurance and other voluntary benefit programs; eligibility for a high-deductible health plan (HDHP) with HSA option, including HSA company contribution, FSA, DCFSA; 401(k) program, including company paid match of up to 3% of annual salary; paid time off and holiday pay. May be subject to change based on open enrollment periods or at the Company’s discretion.

Thank you for your interest in Creative Realities! We look forward hearing from you.