Project Coordinator

The Suddath Companies; Deerfield Beach (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Weekly pay for hourly-paid employees

Paid Time Off (PTO) and paid company 


Tuition reimbursement

Job summary

The Suddath Companies in Deerfield Beach, FL is seeking an organized service coordinator to support sales, operations and customers in planning and delivering workplace services.

You will receive, review, enter, and confirm project requests; coordinate insurance certificates; plan walkthroughs and calls; document scope and pricing; generate proposals; and ensure timely communication across teams to meet client expectations and project milestones.

Qualifications

• Bachelor's degree preferred with 2–5 years of progressive customer service experience.
• Strong written and verbal communication skills.
• Ability to coordinate national services and manage multiple stakeholders.

Responsibilities

• Receive, review, enter and confirm project and service requests.
• Follow administrative process for customer setup and credit approvals.
• Establish certificates of insurance and coordinate walkthroughs.
• Coordinate planning calls to develop scope and client expectations.
• Document final scope, timelines and pricing; generate proposals.
• Establish signed service orders and obtain client PO approvals.
• Coordinate with sales, project management, operations and customers to plan and implement services.
• Track timelines and document progress relative to milestones; manage scope changes.

Skills

Verbal and written communication

Customer service orientation

Prioritization & multi-tasking

Analytical & problem solving

Attention to detail

Team collaboration

Initiative with minimal supervision

Education

Bachelor's degree

Four-year college preferred

Tools

MS Office

Job description

Why Choose Suddath to “Move” your Career to the Next Level?At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.What We Offer!A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matchingWeekly pay for hourly-paid employees. Biweekly pay for salaried employees.Paid Time Off (PTO) and paid company holidaysA tuition reimbursement plan where employees are encouraged to continue their education and developmentFor more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.This is an on-site position and requires the applicant to be in office 4 days weekly.Summary:Facilitates communication and orchestrates services working directly with sales, operations and customers throughout workplace service planning and implementation.Essential Duties and ResponsibilitiesReceive, review, enter and confirm project and service requestsFollow administrative process for customer set up and credit approvalEstablish certificates of insuranceCoordinate walkthroughsCoordinate planning calls to develop scope and communicate service requirements and client expectationsDocument final scope, timelines and pricingGenerate proposalsEstablish signed orders for serviceObtain client specific purchase orders, tracking numbers and approvalsCoordinate with sales, project management, operations and customers to plan and implement servicesThoroughly communicate with all parties throughout service deliveryTrack timelines and document progress relative to established benchmarksDocument scope changes and oversee change order management processCollect and consolidate costs and manage the close out processJob Skills Required:Excellent verbal and written communication skillsHighly customer service orientedAbility to prioritize and re-prioritize as situations and needs change throughout the workdayAbility to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize workStrong analytical and problem solving skillsExcellent attention to detail and follow throughAbility to work under deadlines and specific time framesAbility to develop and maintain positive working relationships with internal and external customersAbility to demonstrate initiative and to work with minimum supervisionQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education/Experience:Bachelor's degree (B. A.) from four-year college or university is preferred; two to five years of progressive customer service; experiencing coordinating national services is preferred; or equivalent combination of education and experience.Language Ability:Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Math Ability:Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis.Reasoning Ability:Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.Computer Skills:To perform this job successfully, an individual should have strong knowledge of MS Office SuiteCertificates and Licenses:No certifications neededSupervisory Responsibilities:This job has no supervisory responsibilities.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.