Engagement Director (Remote)

Dassault Systèmes; New York (NY); Hybrid; USD 115,000 - 153,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

401(k) matching

Family leave

Flexible PTO

10 paid holidays

Job summary

Medidata is seeking a senior program manager to lead client relationships, ensure timely delivery of high‑quality projects, and govern multi‑project programs. You will own the governance structures and guide delivery teams across resources to meet objectives.

This role requires identifying opportunities, mentoring staff, and maintaining strong communications with clients and internal stakeholders to ensure satisfaction and value delivery.

Qualifications

• 8+ years in clinical/biomedical and/or software development environments.
• Ability to mentor and lead project teams.
• Experience in advisory capacity with independent work style.

Responsibilities

• Identify new business opportunities within assigned accounts.
• Lead large, complex projects and manage governance.
• Ensure on-time delivery and budget adherence.
• Maintain accurate project documentation and reporting.
• Provide proactive communication to stakeholders.
• Coach and train junior team members.

Skills

Program management

Advisory capacity

Mentor / leadership

Communication skills

Time management

Collaboration

MS Office

Project governance

Risk management

Travel 20%

Education

Bachelor's degree or equivalent

Tools

MS Office Suite

Project management tools

Job description

Location

This is a hybrid remote/in-office role.

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.

About our Company

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com. Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.

About the Team

Responsible for the overall relationship management of client accounts and day to day activities. Responsible to ensure that Medidata is able to deliver quality projects and services on time and within budget through effective management of Medidata resources. At the director level, the individual performs proactively and autonomously, leading large and complex projects and programs. The role includes owning, deepening and expanding customer relationships through participation in client governance structures. This can involve acting as the primary escalation point in which resolution of complex issues is key.

Responsibilities

• Identify new business opportunities within assigned accounts
• Participate in program governance, and manage the overall professional services relationship
• Identify process improvements and drive strategy
• Effectively collaborate with internal and external resources to achieve project objectives
• Lead large, complex projects and/or clients, which may include a program of projects
• Lead project delivery to ensure that all deliverables are tracked and that documentation is current
• Manage client expectations and communications, and ensure overall client satisfaction
• Manage project scope and financials including forecasting, project budget, and accuracy of invoicing
• Create and maintain accurate and current project documentation
• Raise and track work requests to other departments
• Document minutes/action items during client and internal meetings; conduct appropriate follow-up
• Manage issues and risks driving appropriate resolution and mitigation
• Provide proactive communication to all stakeholders
• Assure compliance with Medidata's standard project management methodologies, quality management system
• Support development of sales orders and change orders
• Deliver workshops and lead client meetings
• Coach and train new and junior team members

Qualifications

• Demonstrate a track record of working independently in an advisory capacity
• Ability to anticipate and mitigate complex issue and risks thus minimizing escalations
• Ability to mentor other team members and serve as a team leader
• Ability to identify and suggest improvements which increase the value proposition for Medidata and the client
• Knowledge of Medidata (or similar) products commensurate with requirements of the specific role
• Possess a solid understanding of clinical research (pharma/device/biotech) and of clinical research SaaS technology
• Demonstrate strong verbal/written communication and organizational skills
• Exhibit time management skills along with strong collaboration and teamwork
• Experience in leading project teams and meeting project timelines
• Self-motivated and able to assume responsibility in a professional manner
• Demonstrate strong computer skills
• Experience with the MS Office suite and/or other current software technologies
• Experience with creating and delivering presentations
• 4-year college degree or equivalent (analytic discipline a plus) preferred
• Minimum of 8 years experience in clinical/biomedical and/ or software development environment preferred
• Travel expectations up to 20%, domestic & international

As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location.

• The salary range for positions that will be physically based in the NYC Metro Area is $114,750.00 to 153,000.00
• The salary range for positions that will be physically based in the California Bay Area is $121,500.00 to 162,000.00
• The salary range for positions that will be physically based in the Boston Metro Area is $113,250.00 to 151,000.00
• The salary range for positions that will be physically based in Texas or Ohio is $101,250.00 to 135,000.00
• The salary range for positions that will be physically based in all other locations within the United States is $102,750.00 to 137,000.00

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, life and disability insurance, 401(k) matching, family leave, flexible paid time off; and 10 paid holidays per year.

Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

We will accept applications on an ongoing basis until we fill the position.

Inclusion statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.

Salary Pay Transparency

Compensation for the role will be commensurate with experience. The total expected compensation range will be between $114750 and $153000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.