Project Assistant/ PCR Coordinator

Iron Bow Technologies; Glen Allen (VA); On-site; USD 32,000 - 37,000; Full time

Job summary

Iron Bow Technologies in Virginia seeks an IT Support Technician to provide direct end-user technical support for the Virginia Information Technology Agency (VITA) contract, supporting end users at client sites throughout Virginia and surrounding areas.

You will install, maintain, troubleshoot, and repair equipment, integrated systems, and software, provide technical assistance, and guide customers on equipment operation to minimize downtime.

Qualifications

• Associate degree in Business, Information Technology, or a related field.
• Basic understanding of project management frameworks is preferred.
• Strong verbal, written, and presentation skills.
• Ability to work independently and in a team.

Responsibilities

• Provide end-user IT support at client sites and Virginia locations.
• Install, troubleshoot, and repair equipment, software, and systems.
• Assist with PC refresh initiatives and project plans.
• Document actions and follow-up items from meetings.

Skills

Verbal communication

Written communication

Presentation skills

Teamwork

Education

Associate degree in Business, Information Technology, or a related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters"!

We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.

Whether we team with clients, colleagues, or partners, we put each other first. It's The Iron Bow Way.

THE OPPORTUNITY

Iron Bow Technologies is seeking an IT Support Technician to provide direct end-user technical support for the Virginia Information Technology Agency (VITA) contract. In this role, you will support end users at customer sites throughout Virginia and surrounding areas while assisting with PC refresh initiatives and related projects.

You will install, maintain, troubleshoot, and repair equipment, integrated systems, and software at client and field locations. You will also provide technical assistance, instruct customers on equipment operation, perform preventative maintenance, and resolve technical issues efficiently to minimize downtime.

HOW YOU'LL MAKE AN IMPACT

• Assist with maintaining and monitoring PC refresh and project plans and schedules.
• Help ensure project deadlines and service-level agreements (SLAs) are met.
• Participate in daily PC Refresh Team meetings.
• Document key actions, decisions, and follow-up items from meetings.
• Assist in developing PC refresh strategies and standardized tasks and processes for the PC Refresh Team.
• Ensure refresh and project documentation is accurate, organized, and maintained appropriately.
• Provide direct technical support to end users at customer and field locations.
• Install, maintain, troubleshoot, and repair equipment, systems, and software.
• Provide technical assistance and guidance to customers on equipment operation.
• Perform preventative maintenance and troubleshoot equipment issues to minimize downtime.
• Support additional tasks and projects as needed.

SKILLS THAT DRIVE SUCCESS

• Associate degree in Business, Information Technology, or a related field.
• Basic understanding of project management frameworks and best practices preferred.
• Strong verbal, written, and presentation skills.
• Ability to work effectively both independently and collaboratively as part of a team.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Knowledge of file management and administrative procedures.
• Strong organizational skills with the ability to manage competing priorities and meet tight deadlines.

WHAT SETS YOU APART

• A proactive, customer-focused approach to technical support and problem-solving.
• Ability to communicate effectively with both technical and non-technical users.
• Strong attention to detail and follow-through.
• Ability to adapt to changing priorities in a fast-paced environment.
• Willingness and ability to travel locally approximately 25%.
• Ability to successfully pass a background check and Commonwealth Agency-specific clearance process; requirements may vary by agency.

WHY YOU'LL LOVE IT!

• Make an impact. Bring your expertise and help shape and improve processes that support customers and communities across the Commonwealth of Virginia.
• Grow with us. Iron Bow is rapidly growing, creating opportunities to develop your skills, take on new challenges, and advance your career.
• Be part of our transformation. Iron Bow continues to evolve the customer and employee experience, creating new ways for our teams to collaborate and succeed.
• Join a people-focused culture. Iron Bow fosters a collaborative, supportive environment where team members can do meaningful work while making a difference in the communities we serve.

COMPENSATION AND BENEFIT INFORMATION

The salary range for this position is $23-26.50/hr. This range reflects the anticipated base pay for the position and is not a guarantee of final compensation. Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.

Iron Bow Technologies reserves the right to fill this role at a different level, depending on qualifications and organizational priorities. This range represents only one component of Iron Bow's total compensation package. An overview of our benefits is available on our careers page.

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OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT

Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law.Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.