Project Assistant - 1458

New York State Department of Health; City of Albany (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Holiday & Paid Time Off

Public Service Loan Forgiveness (PSLF)

Pension from New York State Employees’

Shift & Geographic pay differentials

Affordable Health Care options

Family dental and vision benefits at n

NYS Deferred Compensation plan

529/ABLE College Savings Programs

U.S. Savings Bonds

Job summary

New York State Department of Health in Albany seeks a Project Assistant within the Division of Operations and Systems, Bureau of Medicaid Eligibility and Client Management. You will direct analysis and revision of service requests and manage documentation for As Is and To Be IT solutions.

You will assist in incident response, monitor monthly releases, and oversee system performance. You will work with MECM and AMS teams and coordinate with DEMI and NYSOH Appeals Unit to ensure processes are

Qualifications

• Seven years of experience in information technology operations support, incident and problem management, enterprise systems support, or healthcare information systems administration.
• Bachelor’s degree may be substituted by four years of specialized experience or an associate’s degree and two years of specialized service. A master's degree may substitute for one year of specialized experience.

Responsibilities

• Direct the analysis and revision of Service Request and manage supporting documentation capturing As Is and To Be processes and IT solutions.
• Assist with incident response, including detection, containment, remediation, and reporting.
• Identify and escape scheduling problems connected with monthly M&O releases and patch releases.
• Monitor the progress of monthly releases and elevate related issues to M&O Lead.
• Evaluate outcomes of systems testing and confirm results align with expectations.
• Define and monitor reporting dashboards for incidents and systems' performance.
• Sample system performance data and perform detailed review.
• Oversee selected Systems Integrator staff and ensure adherence to processes.
• Serve as an expert of systems functions within MECM and AMS and guide customer units.

Skills

IT operations

Incident management

Systems testing

Education

Bachelor's degree or 4 years specialized experience substitute

Job description

Duties Description

Within the Division of Operations and Systems, in the Bureau of Medicaid Eligibility and Client Management the Project Assistant

Description

Duties Description

• Direct the analysis and revision of Service Request and manage supporting documentation capturing As Is and To Be processes and IT solutions.
• Assist with all aspects of incident response, including, but not limited to detection, identification, containment, remediation, and reporting.
• Identify and escape scheduling problems connected with monthly M&O releases and patch releases.
• Monitoring the progress of monthly releases and elevate related issues to M&O Lead.
• Evaluates the outcomes of systems testing and confirms that the results are consistent with expectations.
• Define and monitor reporting dashboards for incidents and systems' performance.
• Sample system performance data and perform detailed review.
• Perform oversight of selected Systems Integrator's staff, including direct M&O staff and ensure that staff follow documented and agreed-to processes.
• Serve as an expert of systems functions within Medicaid Clint Management System (MECM) and Appeals Management System (AMS) and provide guidance and assistance to customer units such as Division of Eligibility and Marketplace Integration (DEMI) and NYSOH Appeals Unit.

Qualifications

Minimum Qualifications

Seven years of experience in information technology operations support, incident and problem management, enterprise systems support, or healthcare information systems administration, including experience with service request analysis, systems testing support, release coordination, operational reporting, incident response activities, systems performance monitoring, or vendor/service provider coordination within a large-scale technology environment. Bachelor’s degree may be substituted by four years of specialized experience or an associate’s degree and two years of specialized service. A master's degree may substitute for one year of specialized experience.

Preferred Qualifications

• Supporting maintenance and operations for a large, complex information technology system.
• Coordinating incident response and tracking issues through resolution.
• Managing software releases, reviewing test results, and escalating implementation issues.
• Analyzing service requests, documenting business processes, and using performance data to identify improvements.
• Coordinating with contractors and stakeholders to ensure work follows established processes

Additional Comments

When reviewing qualifications, omissions and vagueness cannot be interpreted in the candidate’s favor. Candidates are responsible for providing accurate and clear descriptions of their experience demonstrating how they meet the minimum qualifications.

We offer a work-life balance and a generous benefits package, worth 65% of salary, including:

• Holiday & Paid Time Off
• Public Service Loan Forgiveness (PSLF)
• Pension from New York State Employees’ Retirement System
• Shift & Geographic pay differentials
• Affordable Health Care options
• Family dental and vision benefits at no additional cost
• NYS Deferred Compensation plan
• Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
• And many more...

The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm

If you require reasonable accommodation to complete a job application, a job interview or to otherwise participate in the hiring process, please contact by phone [phone] or email [e-mail] to make a request.

The NYS Department of Health does not participate in E-Verify and does not sponsor visa applications.

For new State employees appointed to graded positions, the annual salary is the hiring rate of the position (beginning of the salary range). Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations, and negotiated union contracts.