Project Assistant - 1457

New York State Department of Health; City of Albany (NY); Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Holiday & Paid Time Off

PSLF

Pension NYS Employees’ Retirement

Shift & Geographic pay differentials

Affordable Health Care

Family dental and vision

NYS Deferred Compensation

529/ABLE College Savings

U.S. Savings Bonds

Résumé du poste

New York State Department of Health is seeking an experienced M&O Lead within the Division of Operations and Systems to oversee the MECM System and AMS. The role reports to the M&O Lead and ensures alignment with state and federal SLAs while collaborating with OHIP on system changes and prioritization.

The incumbent will manage over 40 Systems Integrator staff, monitor SLAs, ensure timely UAT, and coordinate release governance.

Qualifications

• Bachelor’s degree and five years of experience in information technology operations support, maintenance and operations coordination, enterprise application support services, or healthcare systems administration
• Two of these years must have been at the supervisory level
• Master’s degree may substitute for one year of specialized experience

Responsabilités

• Support and monitor execution of M&O governance and decision-making for operations and related risks and issues
• Identify opportunities for and guide continuous improvements of M&O processes
• Monitor execution of Service Requests by the Systems Integrator
• Coordinate with OHIP transitioning of Service Requests into Change Requests and monitor through closure
• Coordinate with other Medicaid systems and State agencies for system changes
• Track SDLC for monthly M&O releases and plan UAT
• Review SLA performance and provide feedback to address issues
• Provide feedback on recurring operational reporting (Daily Ops, Monthly M&O, Monthly SLA, Warranty)

Connaissances

IT operations support

M&O coordination

SLA monitoring

Incident tracking

Change management

Release management

Operational reporting

Vendor oversight

Supervisory experience

Formation

Bachelor’s degree

Master’s degree substitution

Description du poste

Duties Description

Within the Division of Operations and Systems in the Bureau of Medicaid Eligibility and Client Management the M&O Lead will report to the M&O Lead and will have responsibility to oversee implementation of M&O activities for MECM System and AMS. The incumbent will support M&O Lead in assessing whether the Systems Integrator maintains agreed-to SLAs and will work closely with OHIP to assist prioritization of system changes required by State and federal trading partners.

The incumbent will oversee work products of more than 40 Systems Integrator’s staff.

Specific Duties Include

• Support and monitor execution M&O governance and decision-making for operations and related risks and issues, including escalations and timely engagement with the M&O Lead.
• Identify opportunities for and guide continuous improvements of M&O processes.
• Monitor execution of Service Request by the Systems Integrator – intake, prioritization, and fulfillment.
• Monitor and coordinate with OHIP transitioning of Service Requests (CRs) into Change Requests (CRs) and monitor execution through closure.
• Coordinate with other Medicaid systems and State agency to coordinate system changes.
• Track system development lifecycle (SDLC) for each monthly M&O releases and patch releases; Partner with the DOH UAT teams to ensure sufficient capacity and plan to complete UAT for the M&O releases; Coordinate DOH executive approvals and go/no-go decisions for production deployments per Release Management governance.
• Review Service Level Agreement (SLA) performance, including deep-dive into monthly SLA results, provide feedback, and monitor that the System Integrator addresses.
• Provide feedback on recurring operational reporting, including the Daily Operations Report, Monthly M&O Report, Monthly SLA Report, and Warranty Report.

Qualifications

Minimum Qualifications

Bachelor’s degree and five years of experience in information technology operations support, maintenance and operations coordination, enterprise application support services, or healthcare systems administration, including experience with service level agreement monitoring, incident and change request tracking, release management coordination, operational reporting, systems development lifecycle activities, continuity planning support, and vendor or systems integrator oversight within a large-scale technology environment; two of these years must have been at the supervisory level.

Bachelor’s degree may be substituted by four years of specialized experience or an associate’s degree and two years of specialized service. A master's degree may substitute for one year of specialized experience.

Preferred Qualifications: Bachelor’s degree and experience in the maintenance and operation of large-scale Information Technology systems in an ITIL Service Management environment.

Additional Comments

When reviewing qualifications, omissions and vagueness cannot be interpreted in the candidate’s favor. Candidates are responsible for providing accurate and clear descriptions of their experience demonstrating how they meet the minimum qualifications.

We offer a work-life balance and a generous benefits package, worth 65% of salary, including:

• Holiday & Paid Time Off
• Public Service Loan Forgiveness (PSLF)
• Pension from New York State Employees’ Retirement System
• Shift & Geographic pay differentials
• Affordable Health Care options
• Family dental and vision benefits at no additional cost
• NYS Deferred Compensation plan
• Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
• And many more...

The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm

If you require reasonable accommodation to complete a job application, a job interview or to otherwise participate in the hiring process, please contact by phone [phone] or email [e-mail] to make a request.

The NYS Department of Health does not participate in E-Verify and does not sponsor visa applications.

For new State employees appointed to graded positions, the annual salary is the hiring rate of the position (beginning of the salary range). Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations, and negotiated union contracts.