Project Advisor

Maidservices; Indiana (PA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in home services is seeking a Project Advisor to deliver exceptional customer service and assist homeowners with their projects. The role involves handling calls, ensuring customer satisfaction, and meeting performance metrics. Ideal candidates possess strong communication skills and experience in customer support, contributing to team success in a dynamic environment.

Qualifications

• 1+ years of experience in a call center or customer service environment preferred.
• Excellent verbal and written communication skills.
• Familiarity with call center systems and software preferred.

Responsibilities

• Handle outbound and inbound calls from customers professionally.
• Engage homeowners in discussions about available services.
• Adhere to performance metrics such as customer satisfaction ratings.

Skills

Communication

Problem-solving

Multitasking

Detail-oriented

Adaptability

Tools

G Suite

Job description

At Angi, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want.

Angi at a glance:

• A new homeowner turns to Angi every second
• Our network has 150,000+ skilled pros in 50+ service categories
• 150,000,000+ projects brought to Angi (and counting)

Angi is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well.

For homeowners, our platform makes it easier than ever to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business.

We believe home is the most important place on earth, and so we work hard for our homeowners and our pros — making a real impact on families, communities, and livelihoods.

Angi is an amazing place to call home. We can’t wait to welcome you.

We're excited to announce the expansion of the Homeowner Success’ Project Advisor team. We're looking for a passionate individual who is dedicated to delivering exceptional customer service and contributing to team success. As a Project Advisor you will play a vital role in partnering with homeowners to get jobs done well. If you thrive in a dynamic environment, possess excellent communication skills, and are committed to continuous improvement, we encourage you to apply.

*** This role can work remotely out of the following states:Alabama, Arizona, Arkansas, Colorado, Connecticut, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming

Responsibilities:

Customer Support

• Handle outbound and inbound calls from customers professionally and courteously.
• Field calls to and from homeowners to offer assistance with their home projects and provide relevant information and support.
• Engage homeowners in discussions about available services and solutions tailored to their needs.
• Stay updated on product knowledge, policies, and procedures to provide accurate information to customers.
• Collaborate with team members and leadership to share knowledge and best practices.
• Actively participate in team Learning and Development activities to foster both team collaboration but also personal growth.
• Support team goals and initiatives to improve overall performance and customer satisfaction.

Performance Monitoring

• Adhere to performance metrics such as conversion rate, customer satisfaction ratings, and accuracy.
• Seek feedback from leadership and utilize it to improve individual performance and customer interactions.
• Maintain accurate records of customer interactions and transactions using designated systems.

Qualifications

• 1+ years of experience in a call center or customer service environment, preferred
• Excellent verbal and written communication skills
• Strong problem-solving skills with the ability to think quickly and effectively resolve issues
• Ability to multitask and prioritize tasks in a fast-paced environment
• Detail-oriented with a focus on delivering high-quality customer service
• Adaptability and willingness to learn new skills and processes
• Familiarity with call center systems and software, preferred
• Proficiency in using G Suite tools such as Gmail, Google Drive, Docs, Sheets, and Calendar
• Commitment to upholding company values and delivering exceptional customer experiences

Compensation:

• $20.67 - $24.04/hour
• 5% annual bonus

If you meet the qualifications and are eager to join a dynamic team committed to excellence, we invite you to submit your application for consideration.

Angi Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.