Project Administrator

ERM; Knoxville (TN); On-site; USD 60,000 - 69,000; Full time

Benefits offered by this job

Paid time off (vacation, sick, float)

Parental leave

Medical

Dental

Vision

Life

Disability

AD&D Insurance

401(k)

Other applicable benefits

Job summary

ERM Marketing & Communications Agency is seeking a Project Administrator in Knoxville, TN to support end-to-end project coordination across account, creative, digital, and research teams. You will help maintain schedules, monitor resource allocation, and provide visibility to ensure high-quality deliverables.

You will develop expertise in agency traffic management, capacity planning, and project operations while collaborating with multidisciplinary teams to keep projects on time and within scope.

Qualifications

• 1–2 years of project coordination, traffic, operations, or related experience; agency experience preferred.
• Strong organizational and time-management skills across multiple priorities.
• Excellent attention to detail and follow-through.
• Strong verbal and written communication skills.
• Ability to collaborate across multiple teams and disciplines.
• Proactive problem-solving to elevate issues before delivery impact.
• Comfortable in a fast-paced environment with shifting priorities.
• Proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint, Word).
• Experience with Monday.com or similar PM/workflow platforms.
• Interest in agency traffic management, resource planning, and project operations.
• Bachelor’s degree in Business/Marketing/Communications/PM or equivalent experience.
• This position is not eligible for immigration sponsorship.

Responsibilities

• Serve as a junior traffic manager, coordinating workflows across agency teams from setup to delivery.
• Build and maintain project schedules and milestones in Monday.com and other systems.
• Monitor progress and enforce scheduling or resource concerns.
• Coordinate resource assignments and availability throughout project lifecycles.
• Support capacity planning and workforce forecasting initiatives.
• Facilitate project meetings and document action items and next steps.
• Maintain accurate project records, schedules, assignments, and status updates.
• Communicate timelines and priorities to stakeholders.
• Support continuous process improvement across agency operations and PM functions.

Skills

Project coordination

Traffic management

Resource planning

Microsoft Office

Monday.com

Communication

Education

Bachelor's degree or equivalent experience

Tools

Monday.com

Excel

Outlook

PowerPoint

Word

Job description

At ERM Marketing & Communications Agency, we are seeking a Project Administrator to support the successful coordination and delivery of projects across our integrated agency teams. This role serves as a junior traffic manager, helping ensure projects stay on schedule, resources are aligned, and teams have the visibility and support needed to deliver high-quality work efficiently. The position offers an excellent opportunity to develop expertise in project operations, resource planning, and agency workflow management while collaborating with account, creative, digital, and research professionals.

Why This Role Matters?

The Project Administrator plays a critical role in maintaining the flow of work across the agency. By coordinating project schedules, monitoring resource allocation, supporting capacity planning, and facilitating communication across teams, this role helps ensure projects are delivered on time, within scope, and at the highest quality standards.

What Your Impact Is:

• Support the end-to-end coordination of agency projects from setup through delivery.
• Maintain project schedules, milestones, and deadlines across agency systems, including Monday.com.
• Monitor active projects and proactively identify timing, resource, or workflow risks.
• Partner with project, account, creative, digital, and research teams to align resources and project needs.
• Support agency capacity planning and hours forecasting through accurate resource tracking.
• Facilitate weekly status meetings, internal reviews, and project-related discussions.
• Communicate schedule updates, project changes, and priority shifts to stakeholders.
• Maintain project documentation, assignments, schedules, and workflow data.
• Coordinate multiple projects simultaneously while ensuring exceptional attention to detail.
• Contribute to process improvements that enhance project management efficiency, agency traffic flow, and team collaboration.

What You’ll Bring:

Required

• 1-2 years of project coordination, traffic, operations, or related experience; advertising, marketing, communications, or professional services agency experience preferred.
• Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously.
• Excellent attention to detail and commitment to follow-through.
• Strong verbal and written communication skills.
• Ability to collaborate effectively across multiple teams and disciplines.
• Proactive problem-solving skills and the ability to identify and elevate potential issues before they impact delivery.
• Comfortable working in a fast-paced environment where priorities and schedules may change.
• Proficiency with Microsoft Office Suite, including Excel, Outlook, PowerPoint, and Word.
• Experience with Monday.com or another project management/workflow platform preferred.
• Interest in building expertise in agency traffic management, resource planning, capacity management, and project operations.
• Bachelor’s degree in Business, Marketing, Communications, Project Management, or a related field, or equivalent experience.
• This position is not eligible for immigration sponsorship.

Preferred

• Experience supporting marketing, advertising, communications, or creative agency environments.
• Familiarity with project scheduling, resource management, and capacity planning processes.
• Experience preparing project reports, dashboards, or workflow metrics.
• Knowledge of project management methodologies and best practices.

Key Responsibilities:

• Serve as a junior traffic manager, coordinating the flow of work across agency teams from project setup through delivery.
• Build and maintain project schedules, milestones, and deadlines within Monday.com and other agency systems.
• Monitor project progress and enforce potential scheduling or resource concerns.
• Coordinate resource assignments and availability throughout project lifecycles.
• Support capacity planning and workforce forecasting initiatives.
• Facilitate project meetings and document action items and next steps.
• Maintain accurate project records, schedules, assignments, and status updates.
• Communicate effectively with stakeholders regarding project timelines and priorities.
• Support continuous process improvement efforts across agency operations and project management functions.

For the Project Administrator position, theanticipatedannual base pay is$59,700 - $69,000(USD). Actual pay will depend on factors such as education, experience, skills, location, performance, and business needs. In some cases, pay may fall outside this range. This role may be eligible for bonus pay subject to the sole discretion of ERM and its policies and procedures (casual and fixed term/flex force employees arenot bonuseligible).

• paid time off (vacation, sick, and floating holidays)
• parental leave
• medical
• dental
• vision
• life
• disability
• AD&D insurance
• 401(k)
• other applicable benefits to eligible employees

Who We Are:

As the largest global pure play sustainability consultancy, we partner with the world’s leading organizations, creating innovative solutions to sustainability challenges and unlocking commercial opportunities that meet the needs of today while preserving opportunity for future generations.

At ERM we know that creating a diverse, equitable and inclusive work environment is an essential part of making our company a great place to build a career. We also see our diversity as a strength that helps us create better solutions for our clients. Our diverse team of world‑class experts supports clients across the breadth of their organizations to operationalize sustainability, underpinned by our deep technical expertise in addressing their environmental, health, safety, risk and social issues. We call this capability our “boots to boardroom” approach for its comprehensive service model that allows ERM to develop strategic and technical solutions that advance objectives on the ground or at the executive level.

ERM is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.