Programs & Projects Coordinator

afterschoolmatters; Chicago (IL); On-site; USD 46,000 - 50,000; Full time

Job summary

After School Matters in Chicago seeks a Programs Project Coordinator to work with the Programs Project Manager to prepare action plans, coordinate tasks, and maintain documentation. You will collaborate with staff, program providers, teens, and parents to deliver results on deadlines and provide excellent customer service.

This is a full-time position. The role involves creating templates, supporting renewal applications, managing dashboards, and handling inquiries via Zendesk.

Qualifications

• College degree or 4 years of professional experience.
• Experience with technical support preferred.
• Strong time management and communication skills.
• Ability to coordinate with staff, providers, teens and parents.
• Proficient with Microsoft Office, especially Excel.

Responsibilities

• Create and maintain templates, guides, and resources used by staff and providers.
• Support the Programs Project Manager with operational projects.
• Coordinate project management activities, resources, equipment, and information.
• Monitor progress and report issues.
• Populate and maintain project dashboards and documentation.
• Provide technical support for Cityspan, Google Classroom, and Google Meets.
• Lead trainings for new program staff.
• Assist updating internal and external documents.
• Attend branch team meetings and collect feedback.
• Support updating fiscal year timeline dates.

Skills

Time management

Communication skills

Customer service

Team collaboration

Microsoft Office

Excel

Problem solving

Attention to detail

Verbal and written skills

Education

College degree or 4 years professional experience

Tools

Cityspan

Zendesk

Google Classroom

Google Meet

Excel

Job description

After School Matters in Chicago seeks a Programs Project Coordinator to work with the Programs Project Manager to prepare action plans, coordinate tasks, and maintain documentation. You will collaborate with staff, program providers, teens, and parents to deliver results on deadlines and provide excellent customer service.

This is a full-time position. The role involves creating templates, supporting renewal applications, managing dashboards, and handling inquiries via Zendesk.