Programs and Business Operations Lead, Experiences

Airbnb; United States; Remote; USD 164,000 - 204,000; Full time

Job summary

Airbnb seeks a Programs and Business Operations Lead for Experiences to drive global expansion and enhance guest experiences. This role involves strategic planning, cross-functional collaboration, and creative problem-solving to optimize Airbnb’s offerings and foster community engagement.

Benefits

Employee Travel Credits

Comprehensive health benefits

Flexible working hours

Qualifications

• Experience leading high-growth businesses.
• Proven track record of building and scaling new businesses.
• Comfortable navigating ambiguity while executing complex programs.

Responsibilities

• Develop strategic plans for business growth in Experiences.
• Collaborate with teams to achieve business objectives.
• Lead projects for global expansion and operational excellence.

Skills

Analytical skills

Strategic thinking

Communication

Cross-functional collaboration

Innovation

Education

10+ years of experience

Experience in the consumer services industry

Job description

Programs and Business Operations Lead, Experiences

Join to apply for the Programs and Business Operations Lead, Experiences role at Airbnb

Programs and Business Operations Lead, Experiences

Join to apply for the Programs and Business Operations Lead, Experiences role at Airbnb

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Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, expanding beyond the core aspects of our product, and executing Airbnb’s global in market strategy. With this focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.

The Difference You Will Make

As a Strategy and Business Growth Lead (internal title: Programs and Business Operations Lead, Experiences), you will play a pivotal role in driving the global expansion beyond the core aspects of our product. You will be responsible for co-developing and executing innovative strategies that align cross-functional teams, enabling rapid growth and ensuring the highest quality experiences for our guests and hosts worldwide. Your attention to detail, strong analytical skills, and ability to manage multiple priorities will be crucial to your success in this role.

A Typical Day

• Strategic Leadership: Develop and implement strategic plans that drive growth for Airbnb's Experiences business across various regions and experience categories. Navigate and address regional and category-specific challenges and opportunities, and work to prioritize across many different lenses.
• Cross-functional Alignment: Collaborate with cross-functional teams, including product management, finance, marketing, sales operations, and supply, to achieve shared objectives that deliver meaningful business results.
• Global Expansion: Lead cross-border projects to accelerate the global expansion of the Experiences business, ensuring alignment with global team goals and Airbnb’s long-term goals, while building the foundation for truly global scale.
• Operational Excellence: Leverage your analytical skills to translate data-driven insights into actionable operational plans that enhance the performance of our experiences business, and build efficiency into our systems.
• Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders. Provide valuable guidance and support to help Experience Hosts thrive within the Airbnb marketplace.
• Innovation & Growth: Own and influence the business outcomes of this high-growth area, strategically planning for the next phases of expansion.
• Creativity: Be able to think outside the box to come up with novel ways of structuring incentives, business models, and ways of working to allow the business to be nimble and enable efficient scale.
  
  

Your Expertise

• Experience: 10+ years of experience leading high-growth businesses, with a demonstrated ability to influence and align functional teams. Proven track record of building and scaling new businesses. Experience in the consumer services industry, particularly within a digital company, is preferred.
• Analytical & Strategic Skills: Strong analytical abilities combined with a deep understanding of guest needs and market dynamics. Ability to distill complex information into clear business strategies.
• Communication & Leadership: Exceptional communication skills, with the ability to engage and influence stakeholders at all levels, including executive leadership.
• Cross-functional Collaboration: Expertise in driving collaboration across diverse teams, fostering transparency, accountability, and a unified vision.
• Adaptability & Innovation: Comfortable navigating ambiguity and working independently to execute complex programs. A strategic thinker with a passion for innovation and new product development.
• Business Operations: Proven experience in leading strategic and tactical execution within a large organization
• Process Improvement: Capable of self-learning and developing tools to enhance processes, interpreting business risks, and recommending best practices.
• Community Engagement: Strong enthusiasm for working closely with the Airbnb community, consistently demonstrating Airbnb’s core values and fostering a sense of belonging.
  
  

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [e-mail]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care Of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$164,000—$204,000 USD

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Software Development

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