Program Technician II – Vermont Dept. of Libraries (Barre, VT)

Vermontlibraries; Barre (VT); On-site; USD 45,000 - 49,000; Full time

Job summary

The Vermont Department of Libraries seeks a Program Technician II for the ABLE Library, Vermont’s Library for the Blind and Print Disabled. The role serves as the main contact for patrons across the state, delivering excellent customer service and program information.

Responsibilities include training on digital talking book machines, BARD access, and the ABLE Library catalog, handling mail, and supporting outreach and collection activities.

Qualifications

• Knowledge of library practices, systems, and procedures.
• Ability to apply office management principles to operations.
• Awareness of challenges faced by blind/VI/print disabled users relating to ABLE Library services.

Responsibilities

• Reviewing and processing applications for service from new patrons.
• Communicating with caregivers, educators, medical and other service providers about program information and needs.
• Providing reference and readers’ advisory services to patrons and referring to community resources.

Skills

Customer service

Office administration

Communication

Digital accessibility knowledge

Tools

BARD usage

Job description

The Vermont Department of Libraries is seeking a Program Technician II for the ABLE Library, Vermont’s Library for the Blind and Print Disabled. This position is the main point of contact for library patrons, providing exemplary customer service to members of the ABLE Library, and answering inquiries from the public and library staff around the state. The Program Technician reports directly to the Director of the ABLE Library and works in close partnership with Department staff, key stakeholders in other state agencies, and relevant federal agencies.

As the Program Technician II, your responsibilities will include:

• Reviewing and processing applications for service from new patrons.
• Communicating with caregivers, educators, medical and other service providers regarding program information, services, and customer needs.
• Performing reference and readers’ advisory services to patrons and referring patrons to other community resources as appropriate.
• Providing direct training to individuals who are blind, visually impaired, or print disabled on the use of digital talking book machines and cartridges, BARD (Braille and Audio Reading Download) application for computers and mobile devices, and the ABLE Library catalog.
• Processing incoming and outgoing mail of materials to and from patrons and participating institutions.
• Providing training to staff and community partners as appropriate and participating in applicable outreach events to represent the ABLE Library.
• Participating in collection development and maintenance, including cataloging, statistical data collection, and analysis.
• Administering the local audiobook recording program.

Ideal candidates will have considerable knowledge of library practices, systems, and procedures. Should have knowledge of the principles of office management and the ability to apply these principles to office operations. Ideal candidates will also have knowledge of the challenges encountered by persons who are blind, visually impaired, or print disabled in the use of technology related to ABLE Library services.

This is a full-time position, with an hourly salary rate of $22.49. Please include a cover letter as part of your application materials.