PROGRAM TECHNICIAN II

State of California; Sacramento (CA); Híbrido; USD 43.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Telework eligible

Bilingual pay differential (fluency)

Call center pay differential

Descripción de la vacante

Covered California in Sacramento is seeking a Bilingual Business Operations Service Center Representative to support bilingual Spanish/English customer interactions within the Service Center Business Operations team.

The role offers a hybrid work arrangement with an 8am–5pm schedule, and includes monthly pay differentials for telework, bilingual fluency, and call-center duties. New hires start at the minimum salary with growth opportunities and a comprehensive benefits package.

Formación

• Experience reviewing, processing, and accurately entering information into systems, databases, or forms.
• Ability to prioritize multiple assignments, work effectively in a fast-paced environment, and complete accurate work within strict deadlines while supporting English and Spanish speaking consumers or stakeholders.
• Well-developed verbal and written communication skills in English and Spanish, including the ability to explain complex information and provide effective bilingual customer service.
• Experience interpreting and applying laws, regulations, policies, and procedures, preferably in public health, health care, or related government programs.
• Demonstrated ability to organize work, maintain accurate records, and use Outlook, Word, and Excel to support program operations.

Conocimientos

Bilingual Spanish

Data entry

Multitasking

Verbal and written communication (EN/2

Herramientas

Outlook

Word

Excel

Descripción del empleo

Job Posting: Bilingual Business Operations Service Center Representative

Covered California

JC-536759 - Bilingual Business Operations Service Center Representative PROGRAM TECHNICIAN II

$3,833.00 - $4,804.00 per Month New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 11/5/2026

Join the Sacramento Business Operations Service Center as the next Business Operations Bilingual Service Center Representative! As part of the Service Center Business Operations team, you will be an integral part of accomplishing Covered California’s mission and main goals.

• Call Center Pay Differential: If selected, incumbents will be compensated an additional $150 per month.
• Bilingual Pay Differential: If selected, incumbents will have to pass a fluency exam. Once passed, incumbents will be compensated an additional $200 per month.

This position’s office headquarters location is designated in Sacramento County. Travel expenses associated with commuting to the employee’s office headquarters location are not reimbursable, other than authorized transit subsidies.

NOTE: To be considered for this job opportunity, applicants must be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. If you are new to California State service and you do not have list eligibility, you must take the exam for this classification. To gain employment list eligibility, please click here to access the exam bulletin.

NOTE: Possession of minimum qualifications will be verified prior to an interview and/or appointment. If it is determined an applicant does not meet the minimum qualifications, the applicant's name may be removed from the eligibility list.

You will find additional information about the job in the duty statement.

Working Conditions

• This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Covered California’s current telework policy. While Covered California supports telework, in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksite with minimal notification if an urgent need arises, as determined by the Department.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• PROGRAM TECHNICIAN II

Bilingual Business Operations Service Center Representative

Classification:

PROGRAM TECHNICIAN II $3,833.00 - $4,804.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

Telework:

Hybrid

Job Type:

Permanent, Full Time

Work Shift:

8am - 5pm

Work Week:

Monday - Friday

Department Information

Covered California works to improve the health of all Californians by assuring their access to affordable, high quality healthcare. Our employees are the vital link that ensures that our vision, mission, and values are fully realized and are the driving force that allows us to continually provide exceptional service to those who need it most.

We offer an award-winning wellness program, inclusive and diverse atmosphere, employee recognition programs, on site fitness centers at our Sacramento and Service Center locations, and free parking at all of our locations!

Life can change in an instant – so can your career!

Visit our website to learn more about why Covered California is an employer of choice.

• The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.

Describe a specific situation in which you used your Spanish bilingual skills to explain a complex issue to a consumer or improve a process within a job or project. In your response, explain:

• How you used your bilingual communication skills to address it.
• The actions you took and your role in the situation.
• The outcome and how your actions benefited the consumer, project or organization.

Desirable Qualifications

• Experience reviewing, processing, and accurately entering information into systems, databases, or forms.
• Ability to prioritize multiple assignments, work effectively in a fast-paced environment, and complete accurate work within strict deadlines while supporting English and Spanish speaking consumers or stakeholders.
• Well-developed verbal and written communication skills in English and Spanish, including the ability to explain complex information and provide effective bilingual customer service.
• Experience interpreting and applying laws, regulations, policies, and procedures, preferably in public health, health care, or related government programs.
• Demonstrated ability to organize work, maintain accurate records, and use Outlook, Word, and Excel to support program operations.

The State of California offers a comprehensive benefits package that includes Health, Vision, Dental, Retirement, and an array of other options. For more information on the benefits offered by the State of California, please click below.

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: Employment & Classification Services Unit

EEO Contact:

EEO Office

[phone]

[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Pre-Employment Requirements

Background Check: All applicants shall be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice and Federal Bureau of Investigation to disclose criminal records.

Per GC 100500 (f)(1) ... staff of the Exchange shall not be employed by, a consultant to, a member of the board of directors of, affiliated with, or otherwise a representative of, a carrier or other insurer, and agent or broker, a health care provider, or a health clinic while serving on the board or on the staff of the Covered California. A member of the board or of the staff of the Exchange shall not be a member, a board member, or an employee of a trade association of carriers, health facilities, health clinics, or health care providers while serving on the board or on the staff of the Exchange.' Applicants who may fall under Government Code 100500(f)(1) will be considered ineligible for appointment with the Covered California.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free workplace. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.