PROGRAM TECHNICIAN II

State of California; California; Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Telework eligible

Health insurance

Dental insurance

Vision insurance

LEED Platinum Building

Job summary

Department of Fish and Wildlife's License and Revenue Branch is seeking a journey-level Program Technician II to provide outstanding customer service in the License Sales Unit. The role offers telework per policy, and a 12-month limited-term assignment with full health, dental, and vision benefits.

Training is provided, and the position is based in downtown Sacramento in the LEED Platinum Gregory Bateson Building.

Qualifications

• Strong verbal and written communication skills are required.
• Enthusiasm, personal drive, initiative, and willingness to learn.
• Ability to multitask, self-motivation, attention to detail and organization.
• Experience applying and communicating laws, rules, policies, and/or procedures.
• Experience providing internal and external customer service in verbal and written communications.
• Experience reviewing documents for accuracy and completeness.

Skills

Strong verbal and written comms

Enthusiasm and initiative

Multitask and organized

Apply and communicate laws/policies

Customer service experience (verbal/wr

Document accuracy and completeness

Job description

Final Filing Date: 11/5/2026

Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off

Does working with a dedicated team of professionals to support California's natural resources sound like an amazing career opportunity? Do you enjoy helping people and collaborating with like-minded professionals to serve others who are passionate about the outdoors? Are you looking for a job with upward mobility opportunities? If so, the Department of Fish and Wildlife's License and Revenue Branch (LRB) is looking for you!

The LRB is seeking a motivated individual to provide outstanding customer service to the diverse customers we serve. Under general supervision of the Supervising Program Technician II, and in accordance with established procedures, you will work in LRB's License Sales Unit, performing the more difficult program specialist work as a journey level technician. For a complete list of duties, please refer to the attached duty statement. Training provided!

This position is eligible for telework according to the Department’s current Telework Policy and full health, dental, and vision benefits! We're located in downtown Sacramento inside the Gregory Bateson Building, a state-of-the-art Leadership in Energy and Environmental Design (LEED) Platinum Certified facility, right next to Franklin D. Roosevelt Park, 2 blocks away of Sacramento Regional Transit Light Rail and a variety of restaurants within walking distance.
Our building features ergonomic furniture, downtown and park views, bicycle parking, call and conference rooms, and much more!

Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary salary reductions ranging from 2% to 4.62% in exchange for Personal Leave Program (PLP) hours. Please note that the salary ranges listed in this Job Control may not reflect these reductions associated with the 2025 Personal Leave Program.

Please follow the link for more information regarding the 2025 Personal Leave program:
Personal Leave Program - Human Resources - CalHR.

This position may be eligible for a telework opportunity in accordance with departmental policies and operational needs. Beginning July 1, 2026, employees will be required to work in-person at least four (4) days per week in alignment with Executive Order N-22-25. Additional in-office days may be required based on operational needs.

This position is a 12-month Limited Term (LT) and may be extended up to 24 months or become permanent.

During this 12-month Limited Term assignment, you will receive full health, dental, and vision benefits! You will also earn State Service and accrue monthly leave credits.

You will find additional information about the job in the Duty Statement .

Working Conditions

Requires the use of a computer, keyboard, and mouse for several hours a day and answering phones on a continuous basis. Involves sitting most of the time but may involve walking or standing for brief periods.

Minimum Requirements

• PROGRAM TECHNICIAN II

Department of Fish and Wildlife (CDFW) employees are committed to managing and protecting California’s diverse wildlife and the habitats upon which they depend.

California is one of the most biodiverse places on the planet. As such, CDFW values diverse employees working together to protect nature for all Californians. CDFW is committed to fostering an inclusive work environment where all backgrounds, cultures and personal experiences can thrive and connect others to our critical mission.

Join us and begin a meaningful new career!

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Required Application Package Documents

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is required. Please see below for SOQ instructions. Failure to include the SOQ will result in an incomplete application submission.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

• Strong verbal and written communication skills.
• Enthusiasm, personal drive, initiative, and willingness to learn and accept new challenges.
• The ability to multitask, self-motivation, attention to detail, and organization.
• Experience applying and communicating laws, rules, policies, and/or procedures.
• Experience providing internal and/or external customer service in verbal and written communications.
• Experience reviewing documents for accuracy and completeness.
• Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: https://www.wildlife.ca.gov

Hiring Unit Contact:
Jennifer Franco
[phone]
[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Civil Rights Office
[phone]
[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Filing Instructions

You must reference Position Number 565-012-9928-905 and RPA Number E-LRB 26-002 in the Examination(s) or Job Title(s) for Which You Are Applying section of the State Application Form (Std. Form 678). Applications that do not list the Position Number and RPA Number may not be considered.

It is recommended that Application Packages be submitted electronically through your CalCareer Account at https://jobs.ca.gov .If applications are mailed, we recommend applications are sent certified mail as we are unable to verify receipt.

Applications that do not follow the Filing Instructions may not be considered.

Resume – Resumes will be reviewed in addition to the STD 678 for employment history. Resumes must include the complete to and from dates (MM/DD/YYYY) and hours worked per week.

All job applicants must provide their employment history on the application form (State Application STD 678) rather than attaching a resume to the form, otherwise the application may be considered incomplete.

Applicants must submit a complete and accurate application package, free from spelling, grammar, and punctuation errors.

Statement of Qualifications

A Statement of Qualifications (SOQ) is REQUIRED and must be submitted with your Employment Application (STD 678). Applications received without an appropriate SOQ based on the instructions below will be rejected for being incomplete and will not be considered. Resumes, cover letters, and other documents will not be considered as a response to the SOQ. When preparing your Statement of Qualifications, you are required to follow these guidelines:

• The SOQ must be complete and presented in a clear and concise manner.
• The SOQ must be typed, double-spaced, using Arial font no smaller than 12 point.
• Spelling, grammar, and punctuation will also be a factor in evaluating the SOQ.
• Responses are limited to one (1) single-sided page with one (1) inch margins.
• You must provide specific information in your response to address each SOQ and demonstrate how your knowledge, skills, and training meet the Job Description and Duties and the Desirable Qualifications/Qualities required to assume this position.

Statement of Qualifications:
1. Describe your experience and include one specific example of when you successfully handled and resolved a customer’s problem by providing excellent customer service.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.