Program Technician - Full-Time

Rock Health; Peoria (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Rock Health Program Tech collaborates with the treatment team to ensure comprehensive client care from admission to discharge in a residential setting. The role emphasizes safety, adherence to protocols, and clear communication with clients and families.

Responsibilities include recognizing warning signs, using crisis management techniques, documenting activities, and supporting emergency interventions. A driver’s license and BLS within 30 days are required.

Qualifications

• Valid driver’s license and BLS certification within 30 days.
• Knowledge of substance use, mental health, overdose signs, and crisis response.
• Strong interpersonal skills and ability to establish rapport.
• Ability to handle emergencies while maintaining treatment boundaries.
• Proficient in documentation, communication, and teamwork in healthcare.

Responsibilities

• Provide clinical support and monitoring of client activities with safety in mind.
• Recognize symptoms of substance use, mental illness, overdose, and suicide risk.
• Use active listening and crisis management techniques during interactions.
• Maintain boundaries and respectful communication with clients and families.
• Observe medication administration, collect samples, and document accurately.
• Assist with emergency interventions and dual-diagnosis cases.
• Facilitate daily program activities in a safe, humane environment.
• Provide transportation for off-campus activities and coordinate with the team.

Skills

Interpersonal skills

Active listening

Crisis management

Emergency response

Documentation & teamwork

Job description

Program Tech collaborates with the treatment team to ensure comprehensive client care from admission to discharge in a residential setting.

Key Responsibilities Include

• Providing clinical support and monitoring client activities, ensuring safety and adherence to treatment protocols.
• Recognizing symptoms of substance use, mental illness, overdose, and warning signs of suicide.
• Utilizing active listening, motivational techniques, and crisis management skills.
• Maintaining appropriate boundaries and respectful communication with clients and families.
• Observing medication administration, collecting screening samples, and documenting activities accurately.
• Assisting with emergency interventions and working with clients who have dual diagnoses.
• Facilitating daily program activities, ensuring a safe, humane, and dignified environment.
• Providing transportation for off-campus activities and ensuring effective communication with team members.

Qualifications And Skills Required

• Valid driver’s license and Basic Life Support (BLS) certification within 30 days.
• Knowledge of substance use, mental health, overdose signs, and crisis response.
• Strong interpersonal skills, active listening, and ability to establish rapport.
• Ability to handle emergency situations, maintain treatment boundaries, and work flexibly and judgmentally.
• Proficiency in documentation, communication, and teamwork in a healthcare environment.