PROGRAM TECHNICIAN

California Lottery; San Bernardino (CA); On-site; USD 37,000 - 50,000; Full time

Job summary

The California Lottery is seeking a Customer Service Technician to join the Finance team in Rancho Cucamonga. This permanent, full-time, in-office role focuses on prize validation and payment, customer support for winners, players, and retailers, and maintaining accurate claim records.

As part of our prize payment program, you will perform semi-technical duties, respond to inquiries, and ensure timely, compliant processing of prizes in a fast-paced environment.

Responsibilities

• Validate and pay California State Lottery prize claims.
• Assist winners, players, and retailers with service.
• Support the prize payment program to ensure timely and compliant processing.

Job description

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code # JC-527919

Position #(s) 358-221-9927-011

Working Title Customer Service Technician

Classification PROGRAM TECHNICIAN

$3,316.00 - $4,456.00 A

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions 1

Work Location San Bernardino County

Telework In Office

Job Type Permanent, Full Time

Department Information

The California Lottery is a multi-billion-dollar enterprise headquartered in Sacramento.
It is one of the few state organizations that is a revenue generator, not accepting taxpayer dollars from the state’s general fund.
Our mission is to provide supplemental funding for California’s public schools and colleges.
We are passionate about creating a better tomorrow - one child at a time.
The mix of talented people within our workplace reflects the rich diversity inherent within the State of California.
We celebrate the contributions of each individual and strive to create a work environment that is inclusive, collaborative, and welcoming.
We believe in California For All.
In fiscal year 2024-25, the California Lottery generated sales of more than $9.2 billion with approximately $1.9 billion earned for California public schools.
Lottery products are sold at more than 23,000 retail locations throughout the state, from independent neighborhood shops to convenience stores, liquor stores to supermarkets, and more.
Retail product offerings include an average of 52 fun and entertaining Scratchers® games and several draw games, including jackpot games such as Powerball®, Mega Millions®, and SuperLotto Plus® and daily games such as Fantasy 5 and Hot Spot®. Department Website: http://www.calottery.com

Job Description And Duties

This is an onsite opportunity to be part of a dynamic Lottery team working in a growing prize payment program to enhance the customer experience in Rancho Cucamonga, San Bernardino County!
The Customer Service Technician is a member of the Finance team and is responsible for performing a variety of specialized semi-technical duties in service to Lottery winners, players, and retailers. This position also performs routine, semi-technical duties related to validation and payment of claims for California State Lottery prizes.
This position requires a current Program Technician exam. If you need to take the exam or if your score has expired, click here to gain list eligibility.
This position is headquartered at the Rancho Cucamonga. This position is not eligible for telework.
When choosing a state organization to work for, there are a lot of options. Why choose the California State Lottery?

People Are Drawn To The Lottery Because We:

• Are an energetic, creative, and talented team
• Value diversity and inclusion in the workplace
• Empower team members to bring their knowledge, expertise, and innovation
• Recognize individual and team contributions
• Support the importance of work-life balance
• Invest in the professional development of our team members
• Are dedicated to preserving our environment by lowering our carbon footprint
  

May consider a Training & Development assignment.

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.
• The California State Lottery Act provides that no person may be hired as an employee of the Commission if that person has been convicted of a felony or any gambling related offense.
• If you are basing your eligibility on education, ( http://www.calhr.ca.gov/state-hr-professionals/pages/job-descriptions.aspx ) provide your transcripts and/or diploma. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial ; official transcripts will be required upon appointment . Please redact birthdates and social security numbers.