Program Support Technician - History Department

James Madison University; Harrisonburg (VA); Hybrid; USD 37,000 - 41,000; Full time

Benefits offered by this job

Generous Leave

Health Coverage

Retirement Benefits

Well-Being Program

Tuition Waiver

Job summary

The History Department at James Madison University seeks a full-time Program Support Technician to assist daily operations and maintain a welcoming office environment. Responsibilities include front-desk duties, scheduling, and coordinating events, building operations, and technology support.

Ideal candidates will have strong customer service experience, proficiency with Microsoft Office, and the ability to learn new systems quickly.

Qualifications

• Strong attention to detail.
• Effective communication skills.
• Significant customer service experience.
• Technological proficiency in Microsoft Office Suite or comparable system.
• Demonstrated ability to learn new technology systems quickly.
• Demonstrated ability to prioritize tasks, stay organized, and manage multiple responsibilities amid frequent interruptions and competing demands.

Responsibilities

• Serve as the first point of contact for the History department office and main phone line; direct inquiries and provide admin support.
• Enter class schedules and manage student permissions, overrides, and approvals in MyMadison.
• Coordinate Wilson Hall building operations, signage, key requests, and events with campus departments.
• Maintain departmental technology inventory and assist with basic troubleshooting and purchasing requests.
• Manage the department website and social media updates, and run campaigns to promote programs and events.

Skills

Customer service

Microsoft Office

Tech adaptability

Organization

Communication

Tools

Adobe Acrobat

Job description

Working Title: Program Support Technician - History Department

State Role Title:Administrative and Office Specialist III

Position Type:Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: College of Arts and Letters

Department: 100025 - History Department

Pay Band:3

Pay Rate:Pay Range

Specify Range or Amount: $37,000 - $41,000

Is this a JMU only position?No

Is this a grant-funded position?No

Is this a Conflict of Interest designated position?No

Beginning Review Date:09/03/2026

About JMU:

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?

We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:

• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The History Department at JMU seeks applications for a full-time Program Support Technician. This position plays a vital role in supporting daily operations while promoting a welcoming and professional environment for the department.

Duties and Responsibilities:

• Serve as the first point of contact for the History department office and main phone line. Provide accurate information and guidance to prospective students, visitors, students, faculty, and staff, directing inquiries to the appropriate resources as needed. Provide administrative support to faculty, staff, and students. Maintains the department calendar, manage incoming and outgoing mail, purchase office supplies as needed, and assist with departmental meetings, events, and special projects.
• Student Administration System Management. This includes entering class schedules in conjunction with Academic Unit Head and Assistant Academic Unit Head, creating student permissions and overrides, and monitoring approvals in MyMadison.
• Serve as the Wilson Hall building coordinator. Maintain and monitor the building schedule and digital signage. Process key requests and work orders, monitor building conditions, ensure telecommunications systems and copiers are operational, and serve as the liaison with campus departments for events scheduled in Wilson Hall.
• Serve as the fixed assets and technology coordinator. Maintain an accurate inventory of departmental technology and equipment. Assist faculty and staff with technology requests and basic troubleshooting, including printing and peripheral support. Develop technology budget recommendations and submit purchasing requests to the Fiscal Coordinator.
• Serve as the website and social media coordinator. Ensure timely and accurate updates to the department website and social media platforms. Develop and implement social media campaigns to promote departmental programs, events, and initiatives.
• Other duties as assigned.

Qualifications:

Required Qualifications:

• Strong attention to detail.
• Effective communication skills.
• Significant customer service experience.
• Technological proficiency in Microsoft Office Suite or comparable system.
• Demonstrated ability to learn new technology systems quickly.
• Demonstrated ability to prioritize tasks, stay organized, and manage multiple responsibilities amid frequent interruptions and competing demands.

Additional Considerations:

• Ability to run queries and reports, with the ability to synthesize and understand the results.
• Experience with social media and web design.
• Experience with Student Administration System.
• Proficiency in Adobe Acrobat.

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: [phone].

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at [phone] or [e-mail]. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.