Program Support Supervisor

Bridges Of America; Orlando (FL); On-site; USD 40,000 - 50,000; Full time

Job summary

Bridges Of America in Orlando is seeking a Program Support Supervisor to lead the Operations team in a Non-Secure setting. This role involves training staff, ensuring client safety, and maintaining facility standards. A minimum of four years of experience in offender services and a High School diploma are required.

Join us at Bridges Of America, where we believe in the power of change! The position offers opportunities to make a real difference in the lives of individuals within the community.

Qualifications

• Minimum of four years of experience in services for offenders or inmates.
• Ability to supervise and manage staff effectively.
• Must be able to communicate in English.

Responsibilities

• Train and supervise program support staff.
• Ensure safety and welfare of clients and staff.
• Conduct facility inspections according to standards.
• Participate in meetings with management.

Skills

Leadership skills

Interpersonal communication

Crisis management

Safety and security procedures

Education

High School Diploma or GED

Job description

Job Details: Level: Experienced; Job Location: THE ORLANDO BRIDGE - ORLANDO, FL 32808; Position Type: Full Time; Education Level: High School Diploma or GED; Travel Percentage: None; Job Shift: Any; Job Category: Nonprofit - Social Services.

Progress your career with Florida’s largest and fastest growing Community Re-Entry services provider. Bridges International is the oldest and most successful private non‑profit provider of re‑entry services in the state of Florida, providing a continuum of care in Residential Substance Abuse Treatment Programs, Transition Centers, and Community Release Centers, for ex‑offenders and probation populations. At Bridges of America we "Believe a Man Can Change." Join us in changing lives at our Orlando Bridge Non‑Secure location. We are looking for individuals with strong leadership skills and a passion for inspiring, helping and challenging people and we want you to be a part of our Operations team as a Program Support Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Train, supervise, and schedule all program support staff and Transportation Technician.
• Supervise client population at all times, including meals, work periods, visitation, community passes and furloughs.
• Conduct intake on clients when necessary.
• Evaluate all program support staff and Transportation Technician after probationary period, and then annually thereafter.
• Discipline all program support staff and Transportation Technician as necessary.
• Organize and facilitate staff meetings with program support staff at least monthly.
• Implement security and operation policies and procedures as mandated by The Company.
• Ensure safety and welfare of clients, staff and visitors.
• Delegate responsibility for the operation and security of the center.
• Conduct all counts, according to written policy, when necessary.
• Facilitate safety and emergency procedures as set by The Company standards.
• Conduct all written facilities inspections required by The Company standards.
• Participate in monthly department head meetings with the Executive Director and weekly clinical staff meetings.
• Supervise all The Company required documentation.
• Maintain the cleanliness and maintenance of all facility building and grounds.
• Be available to work all shifts to ensure proper coverage per contract and policy standards.
• Clock in and out utilizing the company time and attendance system.
• Must be able to perform the major functions of job with or without an accommodation.
• Required to attend all mandatory training specified by policy.
• Must be able to speak, read, write and understand English.
• Report all Workers Compensation injuries, whether they require medical attention or not, to the Business Administrator or Executive Director immediately.
• Report all breaches of company policy or code of ethics that you have knowledge of, hear about or see regardless of who is involved in the breach to the Executive Director or the HR Department when necessary.
• Report all unsafe conditions that could affect clients/inmates or employees which you become aware of immediately to your immediate supervisor.
• To be eligible for a promotion you must demonstrate organizational abilities and must have good written and oral communication skills.
• Ensure that all applicable policies and procedures that fall within the scope of this job description are followed and adhered to.
• Perform other related duties as assigned by immediate supervisor.

Qualifications

• A minimum of a High School diploma or GED required.
• Four (4) years of experience in the delivery of services to residents, offenders or inmates in the care, custody, or supervision of a federal, state or local criminal justice system.
• Bachelor’s Degree may substitute for two (2) years of the required experience.