Program Support Staff

Alma Family Services; Monterey Park (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Alma Family Services is seeking an administrative assistant to greet clients and manage front-desk operations in Monterey Park, CA. You will open and close charts, update files, and input client data into EMR systems with accuracy and care.

The role involves invoicing monthly, handling billing inquiries, and maintaining supplies while upholding confidentiality and HIPAA standards. Bilingual English/Spanish is required, with a strong emphasis on organization and multi-tasking.

Qualifications

• High School Diploma or GED required.
• Experience in nonprofit financial screening and medical file management preferred.
• Must be computer literate with MS Office and EMR systems.
• Ability to work in a fast-paced environment with multiple deadlines.

Responsibilities

• Greet and direct clients, families, guests and incoming calls.
• Open and close clients' charts and maintain accurate filing.
• Review and update client files to ensure current, accurate data.
• Input and update client information in databases and EMR systems.
• Invoice clients for services on a monthly basis and follow up on billing.
• Distribute and collect DMH Consumer Surveys.
• Provide administrative and clerical support; request and maintain supplies.
• Maintain reliable attendance and confidentiality per Alma HIPAA standards.
• Perform other duties as assigned.

Skills

Bilingual English/Spanish

Organizational skills

Communication skills

Multitasking

Adaptability

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Job description

Greet and direct clients, families, guests and incoming phone calls. Open and close clients' charts; maintain accurate filing. Review and update clients' files and charts to ensure all information is current, accurate and in compliance. Obtain Payor Financial Information (PFI) and provide follow-up as necessary. Input and update clients information on databases and electronic medical record system. Invoice clients on services provided on a monthly basis. Follow up with clients to obtain additional information or resolve billing concerns as necessary. Distribute and collect DMH Consumer Surveys. Provide administrative and clerical support. Request, order and maintain supplies as needed. Maintain regular, consistent, and timely attendance. Ensure confidentiality as required by Alma, HIPAA, and other regulatory agencies. Other duties as assigned.

Qualifications: High School Diploma or GED. Previous nonprofit experience providing financial screening and experience maintaining medical files, both paper and electronic. Able to work in a fast -pace environment and handle multiple deadlines and projects. Must be computer literate, knowledge of Microsoft Word, Excel, Access, Outlook, and electronic medical records system. Able to perform in a positive, flexible, adaptive manner. Able to exercise independent judgment and initiative. Knowledge of various office equipment (FAX, calculator, copier etc.) Possess excellent organizational and communication skills. Must be able to prioritize and complete multiple tasks; attention to duty/detail a must. Bilingual English/Spanish required. Must have reliable transportation, valid California driver’s license, maintain current automobile insurance and must be eligible to drive for the Company.

Salary: $19 - $22/hour

Alma Family Services offers a comprehensive benefits package to all regular full and part-time employees (scheduled for 20 or more hours).

Resumes are reviewed in the order in which they are received. We will contact you for further screening if you are considered to be a good match for our openings. We are unable to provide updates on resumes received.

Qualified candidates will be considered for employment without regard to race, color, religion, ancestry, national origin, sex, sexual orientation, gender, age, disability, veteran status, marital status, domestic partner status, genetic information, medical condition and any other legally protected status.

Alma Family Services conducts a thorough criminal history clearance, physical, tuberculosis, and drug screen.