Program Support Specialist II

Delaware Nation Industries; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Premium benefits coverage

401K matching

Disability coverage

Pet insurance

Education reimbursement

Parking & transit benefits (ATL)

Job summary

Delaware Nation Industries seeks a Program Support Specialist II to provide programmatic, administrative, and operational support for ELWB programs, fellows, staff, and external stakeholders in Atlanta. You will coordinate personnel, travel, training, recruitment, onboarding, and procurement while ensuring accurate records and timely responses.

The role requires strong organizational and communication skills and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Associate's or Bachelor's degree in Business Administration, Public Administration, Management, or a related field, or equivalent experience.
• 2+ years of experience providing program, administrative, or operational support.
• Strong organizational and communication skills; customer-service oriented.

Responsibilities

• Coordinate ELWB fellowship and program activities and serve as a primary point of contact for staff, fellows, applicants, and visitors.
• Process and track personnel, travel, training, procurement, timekeeping, and administrative requests.
• Maintain accurate personnel, procurement, travel, applicant, and program records.
• Coordinate onboarding and offboarding activities, including security, access, visitor passes, clearances, and required documentation.
• Support fellowship recruitment, including applicant files, interviews, recruiting materials, scheduling, and communications.
• Develop and deliver training and guidance on administrative processes, relocation, position selection, and program requirements.
• Process stipend and insurance payments for international EIS officers and coordinate related documentation.
• Respond to complex inquiries and provide timely guidance and customer support.
• Coordinate meetings, conferences, training events, and special projects.
• Track supplies and equipment and serve as an alternate property custodian.
• Extract and analyze office/program data and prepare reports, correspondence, spreadsheets, and briefing materials.
• Submit and track requests through CDC systems for travel, procurement, timekeeping, purchase cards, study tracking, agreements, access, and clearances.
• Ensure requests are processed accurately and within established timelines and procedures.
• Coordinate with DWD, MOST, and other stakeholders to resolve issues and support program operations.
• Handle sensitive information and personally identifiable information (PII) in accordance with applicable requirements.

Skills

2+ years experience in program support

MS Office proficiency

Communication skills

Organizational skills

Education

Associate's or Bachelor's degree in Business Administration, Public Administration, Management, or related field

Tools

Concur

TASNet

IFMS

STARS

ICE

MACCS

Job description

The Program Support Specialist II provides programmatic, administrative, and operational support for ELWB programs, fellows, staff, and external stakeholders. The position coordinates personnel, travel, training, recruitment, onboarding, procurement, and other program activities while ensuring accurate, timely, and responsive service.

Key Responsibilities

• Coordinate ELWB fellowship and program activities and serve as a primary point of contact for staff, fellows, applicants, and visitors.
• Process and track personnel, travel, training, procurement, timekeeping, and administrative requests.
• Maintain accurate personnel, procurement, travel, applicant, and program records.
• Coordinate onboarding and offboarding activities, including security, access, visitor passes, clearances, and required documentation.
• Support fellowship recruitment, including applicant files, interviews, recruiting materials, scheduling, and communications.
• Develop and deliver training and guidance on administrative processes, relocation, position selection, and program requirements.
• Process stipend and insurance payments for international EIS officers and coordinate related documentation.
• Respond to complex inquiries and provide timely guidance and customer support.
• Coordinate meetings, conferences, training events, and special projects.
• Track supplies and equipment and serve as an alternate property custodian.
• Extract and analyze office/program data and prepare reports, correspondence, spreadsheets, and briefing materials.
• Submit and track requests through CDC systems for travel, procurement, timekeeping, purchase cards, study tracking, agreements, access, and clearances.
• Ensure requests are processed accurately and within established timelines and procedures.
• Coordinate with DWD, MOST, and other stakeholders to resolve issues and support program operations.
• Handle sensitive information and personally identifiable information (PII) in accordance with applicable requirements.

• Associate's or bachelor's degree in Business Administration, Public Administration, Management, or a related field, or equivalent experience.
• 2+ years of experience providing program, administrative, or operational support.
• Strong organizational, communication, customer-service, and problem-solving skills.
• Proficiency with Microsoft Office, particularly Excel, Word, and Outlook.
• Ability to manage multiple priorities, meet deadlines, and work independently.
• Strong attention to detail and commitment to accuracy.

Preferred Qualifications

• Experience supporting federal government, HHS, CDC, or public-sector programs.
• Experience with travel, personnel, procurement, training, recruitment, or fellowship administration.
• Experience using enterprise systems such as Concur, TASNet, IFMS, STARS, ICE, MACCS, or similar systems.
• Experience handling sensitive information and PII.
• Ability to obtain and maintain a Public Trust background investigation.

Core Competencies

• Program & Administrative Support
• Customer Service
• Organization & Time Management
• Attention to Detail
• Communication
• Problem Solving
• Records & Data Management
• Stakeholder Coordination
• Microsoft Office Proficiency
• Confidentiality & Professionalism

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental

• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

AAP/EEO Statement:

DNI complies with all federal, state and local laws designed to protect employees and job applicants from discrimination based on race, religion, color, sex, parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.