Program Support Specialist, Assembly Solutions Group

Rexel USA; Santa Clara (CA); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K with Employer Match

Paid vacation and sick time

Tuition Reimbursement

Employee Discounts

Job summary

Rexel USA in Santa Clara, CA, seeks a Program Support Specialist for the Assembly Solutions Group to manage project business and customer relationships.

You will coordinate documentation, budgets, and collaboration across Sales, Engineering, Supply Chain, and Quality teams, ensuring timely delivery and compliance with specifications.

Qualifications

• 3+ years of quotation, project management, or customer service experience.
• Track record of independent process ownership (ISO preferred).
• Be willing to obtain or currently have a Project Management Professional (PMP) certification.
• High School or GED - Required.
• 4 Year / Bachelor’s Degree - Preferred.

Responsibilities

• Manage all aspects of medium to high profile/complex projects including delivery schedule, scope and/or scope creep.
• Organise all project documentation such as OMS, Drawings, Test Reports, submittal packages, and Certificates of Compliance.
• Proactively seek alternative methods to deliver the project on time and within budget.
• Collaborate in creating process designs/approaches for new processes/fulfilment methods.
• Support Sales, Engineering, Supply Chain, Manufacturing and Quality management, particularly with regard to documentation and records.
• Identify areas for improvement, suggest solutions, submit ideas, and execute on implementation.
• Coordinate with vendors, customers, and sales teams on pricing, order placement, claims and returned goods to ensure we are meeting customer expectations.
• Other duties as assigned.

Skills

Project management

Communication

Process ownership

Continuous improvement

Customer engagement

Multitasking

Microsoft Office

Education

Bachelor’s Degree

High School Diploma or GED

PMP Certification

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Company Description

Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.

Company Description

Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.

Job Description

We are looking for a Program Support Specialist (Assembly Solutions Group) to join our Rexel USA team in Santa Clara, CA!

Summary

The Program Support Specialist is responsible for the management of project business for the Assembly Solutions Group. The Program Support Specialist interfaces with the customer, manages relationships with sales and vendors, and is responsible for maintaining clear and timely communication throughout the project.

What You’ll Do

• Manage all aspects of medium to high profile/complex projects including delivery schedule, scope and/or scope creep
• Be responsible for organising all project documentation such as OMS, Drawings, Test Reports, submittal packages, and Certificates of Compliance
• Proactively seek alternative methods to deliver the project on time and within budget
• Collaborate in creating process designs/approaches for new processes/fulfilment methods
• Support Sales, Engineering, Supply Chain, Manufacturing and Quality management, particularly with regard to documentation and records
• Identify areas for improvement, suggest solutions, submit ideas, and execute on implementation
• Coordinate with vendors, customers, and sales teams on pricing, order placement, claims and returned goods to ensure we are meeting customer expectations
• Other duties as assigned

Job Duties Disclaimer

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

Qualifications

What You’ll Need

• 3+ years of quotation, project management, or customer service experience
• Track record of independent process ownership Process experience in a Quality Control setting (ISO preferred)
• Be willing to obtain, in process of obtaining, or currently have an active Project Management Professional (PMP) certification
• High School or GED - Required
• 4 Year / Bachelor's Degree - Preferred

Knowledge, Skills & Abilities

• Excellent computer skills required
• Ability to prioritize and manage multiple tasks and deadlines
• Excellent communication and presentation skills
• Strong analytical skillset for troubleshooting technical processes
• Be obsessed with continuous improvement
• Familiar with reading plans and specifications, schematics and single line drawings
• Ability to effectively communicate with customers and peers
• Knowledge of Microsoft Outlook, Word, Excel, and Power Point

Additional Information

Physical Demands

• Sit: Must be able to remain in a stationary position - Frequently – 21% to 50%
• Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally – up to 20%
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Frequently – 21% to 50%

Weight And Force Demands

• Up to 10 pounds - Frequently – 21% to 50%
• Up to 25 pounds - Occasionally – up to 20%
• Up to 50 pounds - Occasionally – up to 20%

Working Environment

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Frequently – 21% to 50%
• Exposed to electrical hazards; risk of electrical shock - Occasionally – up to 20%
• Handles or works with potentially dangerous equipment - Occasionally – 20%
• Travels to offsite locations - Occasionally – 20%

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

For the state of California only, the pay is $54,815.90 to $68,519.88, depending upon qualifications, experience, and other considerations permitted by law. Commission/Bonus Plan: Branch Pool Plan

Our Benefits Include

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within

Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.