Program Support Specialist

Residential Transitions, INC.; Minneapolis (MN); On-site; USD 23,457 - 33,409; Full time

Benefits offered by this job

General PTO accrual

On-Demand Pay

Company-paid holidays

401(k) matching contribution

Health insurance

Professional growth opportunities

Job summary

Residential Transitions, INC. is seeking a Full-Time Program Support Specialist in Minneapolis to provide essential support across community residential programs for individuals with mental health challenges. The ideal candidate will ensure continuity of care, assist with daily living activities, and maintain a therapeutic environment.

This role involves responding to emergency staff needs and working flexible shifts, including AM and PM. Candidates must possess a high school diploma, relevant experience, and strong communication skills.

Qualifications

• One year of experience with mental health diagnoses or behavioral challenges preferred.
• Must have a valid driver's license and reliable transportation.
• Ability to meet DHS 245D requirements including background clearance.

Responsibilities

• Provide direct support in alignment with service plans.
• Maintain a safe and therapeutic environment.
• Document daily progress and incidents according to standards.

Skills

Communication skills

Problem-solving skills

De-escalation skills

Flexibility

Adaptability

Education

High school diploma or GED

Bachelor's degree in behavioral sciences or equivalent experience

Job description

Full-Time Program Support Specialist - Community Residential Setting

Company Overview

At Residential Transitions, Inc. (RTI), our mission is to help people improve their quality of life by empowering them with knowledge, resources, and skills—while always treating them with dignity and respect. We proudly serve individuals across Minnesota who are living with mental illness, substance use challenges, and other disabilities. Our services support people living independently in the community, in their own homes, as well as in our residential settings. Through compassionate care and a person-centered approach, we aim to make a lasting difference in the lives of those we serve.

Position Overview

The Float Mental Health Worker provides flexible, on-site support across all CRS residential programs to ensure continuity of care and adequate staffing coverage. This position is designed to respond to emergency staffing needs, staff call-outs, and short-term ratio adjustments, as well as to provide relief coverage that allows program staff to take scheduled breaks. Two Float Mental Health Worker positions are available — one dedicated to AM shifts and one dedicated to PM shifts, both Monday through Friday. Float staff are expected to be cross-trained in the routines, client supports, and documentation systems of multiple CRS programs and to maintain a high level of professionalism and adaptability.

Role Responsibilities

• Provide direct support to individuals served in residential programs in alignment with their Coordinated Service and Support Plans (CSSPs) and Positive Support Transition Plans (PSTPs).
• Maintain a safe, structured, and therapeutic environment for individuals served across different program settings.
• Step into programs on short notice to provide coverage for call-outs, emergencies, or to support minimum staffing ratios.
• Offer temporary coverage to allow program staff to take scheduled meal and rest breaks.
• Assist with activities of daily living (ADLs), medication administration (if trained and delegated), meal preparation, community outings, and behavioral support as needed.
• Document daily progress, incident reports, and behavioral observations in accordance with 245D and RTI documentation standards.
• Communicate effectively with program staff, Program Managers, Regional Directors, and the on-call team to ensure smooth transitions and accurate handoffs between shifts.
• Demonstrate flexibility and reliability when adjusting to different programs, team dynamics, and client needs.
• Support consistency in service delivery and reinforce person-centered practices across all CRS locations.
• Maintain confidentiality and uphold RTI’s core values and professional standards.

Required Qualification and Experience

• High school diploma or GED
• Minimum of one year of experience working with individuals with mental health diagnoses, developmental disabilities, or behavioral challenges is preferred
• Must possess a valid driver’s license, reliable transportation, and an acceptable driving record
• Ability to meet DHS 245D requirements, including background study clearance and training compliance
• Strong communication, problem-solving, and de-escalation skills
• Flexibility and willingness to work across multiple program sites
• Must be able to work independently and adapt quickly to changing needs

Preferred Qualification and Experience

• Bachelor's degree in one of the behavioral sciences fields OR 2000 hours of supervised experience providing clinical services in mental health or children's emotional care

Benefits of Working at RTI

• Generous PTO: Accrue paid time off based on tenure: up to 80–168 hours annually depending on years of service
• On-Demand Pay: Access your earned pay anytime
• Paid Holidays: 7 company-paid holidays + 1 floating holiday
• Retirement: 401(k) with company matching contribution
• Health Benefits: Medical, dental, and vision insurance
• Professional Growth: CEU courses, clinical supervision, and monthly paid trainings relevant to services provided
• Career Advancement Opportunities: Grow within RTI

Physical & Mental Requirements

• Walk, stand, sit, bend, climb stairs, use a ladder, and perform crisis prevention/intervention techniques
• Use hands for writing, typing, data entry, and medication dispensing
• Lift up to 40 lbs. and occasionally exert physical effort during duties
• Maintain vision and hearing necessary for reading charts, operating office equipment, using a computer, and driving a vehicle

Compensation: $20.64 per hour

Job Type: Full-time

Shifts

• AM Float (Monday–Friday, 7:30 AM – 4:00 PM)
• PM Float (Monday–Friday, 3:30 PM – 12:00 AM)

Location: Metro, MN

RTI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.