Program Support Specialist

PCI Technology & Mission Solutions Sector; Atlanta (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

PCI Government Services seeks a Program Support Specialist to provide administrative and operational support to leadership and staff supporting the CDC. The role involves coordinating business operations, travel, meetings, and records management in a fast-paced federal environment.

The successful candidate will bring organized, multi-tasking capabilities and prior federal program experience, with proficiency in MS Office and familiarity with federal systems.

Qualifications

• Experience supporting federal government programs, agencies, or contracts.
• Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint).
• Strong organizational, planning, and time management skills with attention to detail.

Responsibilities

• Prepare, review, and distribute correspondence in written and electronic formats.
• Coordinate travel and conference logistics following CDC and federal travel policies.
• Maintain electronic filing systems and records to support operations.
• Track reports, meetings, and action items to aid decision-making.

Skills

Federal experience

Microsoft Office

Organizational skills

Communication skills

Education

Bachelor's degree

High school diploma with 6-8 years experience

Tools

CAMS

TASNet

Concur Travel System

CCPS

VSTS

SNAP and Navigator

Job description

Position Overview

PCI Government Services is seeking a highly organized and detail-oriented Program Support Specialist to provide administrative and operational support to leadership and professional staff supporting the Centers for Disease Control and Prevention (CDC). This position plays a critical role in coordinating business operations, managing administrative processes, supporting travel and conference activities, maintaining organizational records, and facilitating communication across internal and external stakeholders.

The successful candidate will demonstrate exceptional organizational skills, the ability to manage multiple priorities simultaneously, and experience supporting federal programs in a fast-paced environment. CDC experience and familiarity with federal administrative systems are strongly preferred.

Position Overview

PCI Government Services is seeking a highly organized and detail-oriented Program Support Specialist to provide administrative and operational support to leadership and professional staff supporting the Centers for Disease Control and Prevention (CDC). This position plays a critical role in coordinating business operations, managing administrative processes, supporting travel and conference activities, maintaining organizational records, and facilitating communication across internal and external stakeholders.

The successful candidate will demonstrate exceptional organizational skills, the ability to manage multiple priorities simultaneously, and experience supporting federal programs in a fast-paced environment. CDC experience and familiarity with federal administrative systems are strongly preferred.

Key Responsibilities

Administrative and Correspondence Support

• Prepare, review, and distribute correspondence in written and electronic formats.
• Respond to routine inquiries and direct non-routine requests to appropriate personnel.
• Develop and maintain organized electronic filing systems and shared drive structures to improve document accessibility and records management.
• Prepare reports, briefing materials, presentations, memoranda, and other administrative documentation.
• Maintain tracking systems, reports, and spreadsheets to support program operations and decision-making.

Calendar, Meeting, and Event Coordination

• Manage calendars for leadership and staff, including scheduling appointments and resolving conflicts.
• Coordinate logistics for virtual and in-person meetings, conferences, teleconferences, and stakeholder engagements.
• Prepare meeting agendas, coordinate participants, reserve meeting space, and provide meeting support services.
• Coordinate room scheduling and meeting logistics utilizing applicable facility management systems.

Travel and Conference Management

• Prepare and coordinate travel authorization requests and travel vouchers in accordance with CDC, HHS, and federal travel policies.
• Submit, monitor, and track conference approval requests through the Conference Approval Management System (CAMS).
• Provide comprehensive pre-travel and post-travel support to staff and leadership.
• Coordinate conference registrations, training requests, and other travel-related administrative activities.

Personnel and Operational Support

• Coordinate personnel action processing and administrative documentation.
• Support employee onboarding and offboarding activities through applicable CDC systems and processes.
• Process time and attendance records for assigned personnel in accordance with established procedures.
• Submit and track internal requests for supplies, printing services, maintenance needs, training, software licenses, and other operational support activities.
• Process security and access requests in accordance with federal guidelines and agency procedures.

Program and Stakeholder Support

• Develop and maintain tracking tools for action items, travel activities, program milestones, and operational requirements.
• Maintain accurate records of upcoming meetings, publications, events, and communication activities.
• Collaborate with internal and external stakeholders to support organizational priorities and operational requirements.
• Provide backup support for other program offices and assist with special projects as assigned.
• Perform other duties as assigned.

Required Qualifications

• Bachelor's degree and 1-2 years of relevant professional experience; or
• High school diploma and 6-8 years of relevant professional experience.

Required Knowledge, Skills, And Abilities

• Experience supporting federal government programs, agencies, or contracts.
• Advanced proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
• Strong organizational, planning, and time management skills with exceptional attention to detail.
• Demonstrated ability to manage multiple priorities and adapt to changing business requirements.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to work independently while collaborating effectively within cross-functional teams.
• Strong analytical and problem-solving capabilities with a customer-service-oriented approach.

Preferred Qualifications

• Experience supporting the Centers for Disease Control and Prevention (CDC).
• Working knowledge of federal administrative and operational processes.
• Experience using federal systems such as:
  • TASNet
  • Conference Approval Management System (CAMS)
  • Credit Card Purchasing System (CCPS)
  • Vendor Supplied Training System (VSTS)
  • Concur Travel System
  • SNAP and Navigator systems

Why Join PCI Government Services?

At PCI Government Services, you will have the opportunity to support mission-critical public health initiatives and collaborate with federal leaders and technical experts dedicated to improving health outcomes across the nation. We value innovation, accountability, collaboration, and exceptional client service while providing employees opportunities for professional growth and meaningful impact.

PCI Federal (PCIF) and its subsidiaries are an equal-opportunity employer. PCIF does not discriminate on the basis of age, sex, race, national origin, religion, marital status, sexual orientation or identity, Veterans or Disability status.

Preference may be extended to qualified Native American Indian candidates in accordance with applicable federal law.