Program Support Specialist

Nine Star Enterprises; Anchorage (AK); On-site; USD 28,000 - 30,000; Part time

Job summary

Nine Star Enterprises in Anchorage is seeking a Program Support Specialist to greet visitors, manage calls, assist with program registration, and provide administrative support in a busy front-desk role.

You will handle data entry, scheduling, records management, and supply inventory, while maintaining a professional reception area and supporting efficient daily operations. This part-time role requires strong customer service and confidentiality.

Qualifications

• Education: High School Diploma or GED required; an Associate degree is preferred.
• Experience: 2+ years in administrative, front desk, or customer service roles preferred.
• Skills: Proficient with computers, Microsoft Office, and data entry; strong confidentiality.

Responsibilities

• Serve as the main point of contact, greeting visitors and handling sign-ins.
• Answer calls and emails, provide program information, and assist with intake forms.
• Provide administrative support: data entry, scheduling, records management, and supplies.
• Maintain a professional reception area and ensure smooth daily operations.
• Support program registration and participant communications with accuracy.

Skills

Customer Service

Microsoft Office

Data Entry

Communication

Organization

Education

High School Diploma or GED

Associate degree preferred

Tools

Database systems

Job description

• Location 730 I ST,Anchorage, AK, 99501-3442,United States
• Base Pay $20.00 - $22.00 / Hour
• Employee Type PT Non-Exempt
• Required Degree High school

Contact information

• Name Ma'Ya Blount
• Phone [phone]

POSITION DESCRIPTION

POSITION TITLE:

Program Support Specialist

WORK HOURS:

Monday-Friday, 11:00 AM-5:00 PM

SUPERVISOR:

Academic & Distance Learning Manager

Program:

CLASSIFICATION:

Non-Exempt (Hourly)

GENERAL FUNCTION

This position serves as the primary front-desk and administrative representative for the Center for Workforce Excellence (CfWE). Responsibilities include greeting visitors, managing calls and inquiries, assisting with program registration, and providing administrative support through data entry, scheduling, records management, and supply inventory. The role ensures a professional reception area and supports efficient daily operations.

MAJOR RESPONSIBILITIES

Front Desk & Visitor Services

• Serve as the main point of contact, welcoming visitors, managing sign-ins, and notifying staff of arrivals.
• Direct visitors and manage client traffic while maintaining a clean reception area and adhering to security protocols.

Customer Service & Information

• Answer calls/emails, respond to routine inquiries, and provide accurate information about CfWE programs and services.
• Assist individuals with initial intake forms, refer clients to specialized staff, and take accurate messages.

Administrative & Operations Support

• Provide administrative aid to staff, including data entry, document preparation, scanning, copying, and filing.
• Schedule appointments, reserve spaces, prepare training materials/rooms, and support participant communications.
• Monitor office/classroom supply levels and report equipment or facility issues to management.

Program Registration & Tracking

• Guide participants through initial registration, ensuring forms are complete and routed to appropriate staff without making unauthorized eligibility decisions.
• Maintain registration logs, class rosters, attendance, and participant tracking data in shared systems.

Compliance & Professional Standard

• Maintain strict confidentiality of participant and organizational data according to policy.
• Ensure accurate recordkeeping, demonstrate professionalism and punctuality, and participate in staff meetings.

KNOWLEDGE, SKILLS & ABILITIES

• Customer Service & Communication: Professional verbal/written communication and interpersonal skills to assist diverse populations.
• Administrative & Computer Proficiency: Skilled in office workflows, data entry, recordkeeping, and Microsoft Office (Word, Excel, Outlook); quick to adapt to internal databases.
• Organization & Problem-Solving: Ability to prioritize tasks, meet deadlines, resolve routine operational issues, and escalated complex concerns.
• Compliance & Program Awareness: Knowledge of CfWE services, commitment to privacy protocols, and ability to collaborate effectively across departments.
• Physical Requirements : Ability to safely lift and carry items weighing up to 25 pounds, navigate stairs, and remain seated for extended periods as required to perform job duties.

MINIMUM QUALIFICATIONS

• Education : High School Diploma or GED required; Associate degree in business, office administration, human services, or a related field preferred.
• Experience : 2+ years in administrative, front desk, or customer service roles preferred (workforce development, education, or human services experience a plus).
• Skills & Requirements : Proficient with computers, Microsoft Office, and database systems; strong customer service and confidentiality; ability to pass a background check.