Front Desk Receptionist

Complete Well-Care Source LLC; Rocky Mount (NC); On-site; USD 20,000 - 29,000; Full time

Job summary

CWCS is seeking a receptionist/administrative support coordinator to serve as the primary contact for staff, clients, partners, and community stakeholders. The role supports daily administrative operations, scheduling, communications, and executive support in a behavioral health environment.

The ideal candidate is organized, dependable, and maintains professionalism and confidentiality while handling multiple responsibilities.

Qualifications

• High school diploma or GED required.
• Strong organizational and communication skills are essential.
• Proficiency with Microsoft Office or Google Workspace.
• Ability to maintain confidentiality and discretion.
• Reliable attendance and professional demeanor required.

Responsibilities

• Answer and route incoming calls professionally.
• Take and deliver messages to staff and monitor CWCS email inboxes.
• Schedule appointments and reminders; maintain staff calendars.
• Assist with office operations, supplies, safety documentation, and website updates.
• Coordinate staff directories, new hires, badges, and outreach materials.

Skills

Organizational skills

Communication skills

Reliability

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Office

Google Workspace

Zoom

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Receptionist

2 days ago Requisition ID: 1008

Salary Range: $18.00 To $18.00 Hourly

Location: CWCS – Onsite
Employment Type: Full-Time or Part-Time (Non-Exempt)
Reports To: Executive Leadership

Position Overview

CWCS is seeking a professional and detail-oriented Receptionist / Administrative Support Coordinator to serve as the primary point of contact for staff, clients, partners, and community stakeholders. This position supports daily administrative operations, scheduling, communications, office organization, compliance-related documentation, and executive support functions.

The ideal candidate is highly organized, dependable, and capable of managing multiple responsibilities while maintaining professionalism, confidentiality, and service excellence in a behavioral health environment.

Front Desk & Communication

• Answer and route incoming calls professionally
• Take and deliver messages to staff
• Monitor and respond to CWCS general email inboxes
• Send Zoom links and meeting communications
• Assist with internal announcements

Scheduling & Calendar Management

• Schedule appointments and reminders
• Maintain calendars for staff, therapists, QPs, and CPSS staff

Administrative & Office Operations

• Maintain cleanliness of reception and common areas
• Organize and restock kitchen and shared spaces
• Order office supplies, food, and operational materials
• Assist with fire drills, inspections, and safety documentation
• Monitor CWCS website for updates and new materials

Staff & Program Support

• Maintain staff directory and contact lists
• Update records for new hires and departing staff
• Create email access for new hires
• Coordinate staff badges
• Maintain community resource lists
• Assist with marketing materials (business cards, flyers)
• Identify community networking and outreach opportunities

Executive & Board Support

• Prepare and distribute letters to Board Members
• Assist with company status updates for the Board
• Track and manage correspondence

Qualifications

Required

• High school diploma or GED
• Strong organizational and communication skills
• Proficiency with Microsoft Office or Google Workspace
• Ability to maintain confidentiality
• Reliable attendance and professional demeanor

Preferred

• Administrative or receptionist experience
• Experience in behavioral health, healthcare, or human services
• Familiarity with Zoom and shared calendar systems

Physical & Work Environment

• Office-based environment
• Ability to sit, stand, lift light office materials
• Frequent interaction with staff and clients