Program Support Representative I

Jobtailor; California (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

Jobtailor in the United States is seeking a detail-oriented administrative support specialist to perform data entry, basic computation, and review materials submitted by external customers. You will follow up with customers by phone, email, or fax and apply Help Desk procedures to resolve inquiries.

The role requires teamwork, accuracy, and the ability to handle sensitive pharmacy enrollment documents, licenses, and program addendums, while maintaining organized records and timely responses.

Qualifications

• One year of proven results in similar pharmaceutical help desk or ADM roles.
• Knowledge of customer inquiry handling and escalation
• Knowledge of business transactions and accounting basics
• Professional conduct, communication, and teamwork

Responsibilities

• Assist with data entry and document review.
• Follow up with customers by phone, email, or fax.
• Apply Help Desk roles, responses, and procedures.
• Collaborate with team to complete tasks and projects.
• Identify and report process or system issues or errors.
• Attend team meetings, trainings, and activities.
• Review pharmacy enrollment packets and licenses.
• Contact pharmacies to collect licenses and materials.
• Provide telephone coverage for managed care and claims issues.
• Update the network database and distribute materials.
• Submit weekly research requests to PBMs.

Skills

Data Entry

Basic Computation

Process Improvement

Customer Service

Pharmacy Enrollment

Research Requests

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Database Programs

Job description

• Perform basic computation, data entry, and review of materials submitted by external customers
• Follow up with customers regarding questions received by phone, email, or fax
• Apply GNPPN Help Desk roles, responses, and procedures
• Collaborate with team members to complete tasks and projects assigned by management
• Identify and report process or system concerns and errors
• Participate in team and department meetings, trainings, and activities
• Review pharmacy enrollment packets and supplemental materials, including licenses, registrations, insurance policies, and program addendums
• Contact pharmacies to collect and process licenses and other materials
• Provide telephone coverage for managed care and claims processing issues
• Update the network database and create and distribute network materials and communications
• Identify and distribute MAC requests received by email
• Enter requests and additions, including online submission and outcome communications
• Submit weekly research requests to PBMs

Requirements

• Minimum of one (1) year of proven results in similar subject matter functions within the pharmaceutical industry
• First-hand knowledge and understanding of team-specific questions from incoming Help Desk inquiries
• Well-rounded knowledge of business transactions, accounting principles, and market awareness
• Training, education, and/or experience demonstrating professionalism in conduct, demeanor, and communication
• Successful execution of duties with increasing responsibility and impact
• Customer service skills to resolve everyday issues and prevent escalations or complaints
• Strong organizational skills
• Ability to work interdependently with team members
• Effective and professional verbal, non-verbal, and written communication
• Introductory computer skills
• Knowledge of Microsoft Word, Excel, and Access, or similar database programs
• Knowledge of Microsoft Outlook features, including email file retention and retrieval, contact management, and calendar/task tracking
• Preferred working knowledge or experience of pharmacy benefit management companies and retail pharmacy operations

Core Competencies

Demonstrates expertise in customer service and communication within the pharmaceutical industry, with a strong focus on data entry, process improvement, and collaboration. Proficient in Microsoft Office tools and knowledgeable about pharmacy benefit management.

Highest-signal resume keywords

• Customer Service Skills
• Pharmaceutical Industry Experience
• Microsoft Word, Excel, and Access Knowledge
• Organizational Skills
• Help Desk Inquiry Management

ATS Optimization Keywords

Hard Skills

• Data Entry
• Basic Computation
• Process Improvement
• Pharmacy Enrollment Review
• Research Request Submission

Soft Skills

• Effective Communication
• Team Collaboration
• Professionalism
• Problem Solving
• Interpersonal Skills

Industry Keywords

• Pharmacy Benefit Management
• Retail Pharmacy Operations
• Business Transactions
• Accounting Principles
• Market Awareness

Tools & Technologies

• Microsoft Outlook
• Database Programs