Program Support & Quality Assurance Specialist

DC Department of Human Resources; Washington (District of Columbia); On-site; USD 54,000 - 70,000; Full time

Job summary

The DC Department of Human Resources, part of the Department of Employment Services in Washington, DC, seeks an administrative and programmatic support specialist for the Office of Unemployment Compensation. The role focuses on benefits administration, quality assurance, training coordination, and budget monitoring.

Responsibilities include reviewing processes, maintaining training materials, managing records, preparing reports, and supporting audits.

Qualifications

• Specialized experience in administrative and programmatic support related to unemployment compensation programs.

Responsibilities

• Coordinate and monitor program staff practices to ensure regulatory compliance.
• Participate in analytical studies by examining management needs and presenting results.
• Evaluate current procedures to improve operational efficiency and recommend improvements to programs and services.
• Generate spreadsheets, charts, and summary tables used in reports and presentations.
• Assist in tracking data or documents related to agency programs and prepare internal/external correspondence.

Job description

The DC Department of Human Resources, part of the Department of Employment Services in Washington, DC, seeks an administrative and programmatic support specialist for the Office of Unemployment Compensation. The role focuses on benefits administration, quality assurance, training coordination, and budget monitoring.

Responsibilities include reviewing processes, maintaining training materials, managing records, preparing reports, and supporting audits.