Program Support Floor Lead

Signal Centers; Chattanooga (TN); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health, vision, and dental coverage

401(k) with employer matching

Generous paid time off

Employee discounts on paid services

Job summary

Signal Centers is seeking a Program Support Floor Lead to design, lead, and support staff in engaging activities for adults and participants with disabilities. The role focuses on promoting socialization, creativity, and physical activity across the program.

You will help maintain a safe, welcoming environment, ensure proper daily operations, and collaborate with the Director and Assistant Director to align activities with care plans and calendars.

Qualifications

• Bachelor’s degree in human services or related field; aging certification is a plus.
• Experience planning and leading activities for adults with physical or intellectual disabilities.
• Proficient in Microsoft Office, Teams, Excel, typing and other basic computer skills.
• Strong verbal communication and ability to engage with participants, families, caregivers and staff.

Responsibilities

• Design and organize daily activities promoting socialization, creativity, physical activity, and personal care if needed.
• Adapt activities to individuals’ abilities and interests.
• Develop and maintain a yearly curriculum with leadership.
• Create a monthly calendar of events with diverse options.
• Plan supply needs and ensure timely preparation for program delivery.
• Maintain participant safety and appropriate staff ratios.
• Assist with mealtime preparation and cleanliness of spaces.

Skills

Verbal communication

Organization & planning

Teamwork

Empathy & patience

Adaptability

Computers & basic IT skills

Education

Bachelor’s degree in human services or related field

Aging certification (plus)

Tools

Microsoft Office

Teams

Excel

Job description

Brief Description

Are You Ready to Lead with Energy, Create Connections, and Make an Impact?

Come see what all the fun is about at Signal Centers Adult Day Service! The physical health, mental health and social health of all adult program participants.

Core Values/Ethical Conduct

• The ability to consistently model our Core Values of Accountability, Community Impact, Compassion, Trustworthiness, and Teamwork
• The ability to interact with program participants, families, staff, management, and community partners in a respectful, professional, and inclusive manner.
• The ability to create a welcoming, energetic, and engaging environment that promotes dignity, independence, choice, and meaningful participation.
• The ability to embrace new ideas and use creative problem-solving to develop engaging activities and continuously improve the Signal Centers experience.
• The ability to demonstrate teamwork, accountability, sound judgment, and responsible use of organizational resources and time.
• The ability to conduct oneself with honesty, reliability, fairness, and integrity while maintaining confidentiality and adhering to organizational policies and ethical standards.

Brief Description

Are You Ready to Lead with Energy, Create Connections, and Make an Impact?

Come see what all the fun is about at Signal Centers Adult Day Service! The Program Support Floor Lead is responsible for planning, leading and supporting staff to provide engaging activities that promote socialization, creativity, and physical activity for adults and individuals with disabilities. This role focuses on enhancing the physical health, mental health and social health of all adult program participants.

Core Values/Ethical Conduct

• The ability to consistently model our Core Values of Accountability, Community Impact, Compassion, Trustworthiness, and Teamwork
• The ability to interact with program participants, families, staff, management, and community partners in a respectful, professional, and inclusive manner.
• The ability to create a welcoming, energetic, and engaging environment that promotes dignity, independence, choice, and meaningful participation.
• The ability to embrace new ideas and use creative problem-solving to develop engaging activities and continuously improve the Signal Centers experience.
• The ability to demonstrate teamwork, accountability, sound judgment, and responsible use of organizational resources and time.
• The ability to conduct oneself with honesty, reliability, fairness, and integrity while maintaining confidentiality and adhering to organizational policies and ethical standards.

Qualifications And Skills

• Bachelor’s degree in human services; additional education in social services, recreational, occupational, or related fields. Aging certification is a plus.
• Experience planning and leading activities for adults who have physical disabilities and/or intellectual disabilities.
• Experience in caring for personal hygiene needs, including toileting.
• Proficient in Microsoft Office, Teams, Excel, typing and other basic computer skills.
• Proven experience in activity coordination.
• Strong verbal communication skills: Ability to communicate clearly and professionally with team members to delegate responsibilities, share information, collaborate effectively, and demonstrate empathy and patience. Must be able to engage in professional, respectful conversations with families, caregivers, and outside providers.
• Ability to plan for multiple groups and adapt activities to various physical and cognitive abilities.
• Ability to identify and plan according to Safety Awareness of those we support and the environment.

Job Responsibilities

Activity Planning and Execution

• Design and organize various daily activities, including physical exercise, social interaction, learning opportunities, mental stimulation, and personal care if needed.
• Adapt activities to meet each participant’s abilities, goals and interests.
• Develop and keep a yearly curriculum with Director and Assistant Director of Adult Day Center.
• Develop a monthly calendar of events, ensuring diverse and inclusive options.
• Plan and identify activity supply needs in advance to ensure timely preparation and successful program delivery.
• Ensure activities align with activity calendar.
• As needed, perform daily floor duties to ensure high-quality care of participants, to include toileting and hygiene assistance of participants.
• Assist in planning meaningful outings with the Director and Assistant Director of Adult Services.
• Must participate in maintaining the cleanliness of the Adult Day Services spaces, including restrooms and kitchen space.
• Assist in mealtime preparations and clean up.
• Ensure ratio is maintained.

Participant Engagement

• Encourage participation and adjust activities to increase engagement.
• Build positive relationships with participants to understand their preferences and motivations.
• Actively supervise participants to ensure a safe and supportive environment.
• Provide support and de-escalation of unsafe behaviors.

Support and Inclusion

• Work closely with other staff members to ensure activities align with individual care plans.
• Foster a welcoming, inclusive environment that respects and accommodates diverse needs.
• As needed, assist with enrollments and orientation of new participants.
• Support participants in using assistive devices or equipment as necessary.

Record Keeping and Reporting

• Maintain accurate records of attendance, individual case notes, quarterly reports and communicating day-to-day changes and observations to supervisors and caregivers.
• Maintain confidentiality and handle participant information in accordance with organizational policies and applicable privacy requirements.
• Report any concerns or observations about participants’ behavior or health to the Program Assistant Director or Program Director.
• Provide input on program improvements based on feedback and observations.

Working Here

We believe in supporting our employees and their families as they journey throughout life. Our commitment to our full-time staff includes the following benefits:

• A competitive benefits package with health, vision, and dental coverage, HSA, Dependent Care FSA, group life insurance, Teladoc (telemedicine), EAP mental health resources, and short & long-term disability options.
• Up to 4% matching 401(k) employer contribution, plus a 3% base contribution.
• Generous paid time off to support work-life balance.
• Employee discounts on paid services

Our culture is important and we’ve included it in our strategic plan by creating goals which include creating a culture of belonging where everyone has what they need to succeed and thrive and investing in developing the next generation of leaders. Join us in our mission to create a community of lifelong independence, where your contributions are valued, and your professional growth is nurtured. Together, we can make a difference.

Signal Centers is an equal opportunity employer and seeks to affirm the dignity and worth of every person in all that we do. It is, therefore, the policy of the organization to practice and ensure the fair and equitable treatment of all employees and to promote the full realization of this policy through all employment practices.