Program Support Coordinator - Pharmacy Technician

CareMed Specialty Pharmacy; Village of New Hyde Park (NY); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

401k with a match

Paid Time Off and Paid Holidays

Tuition Reimbursement

Company paid benefits – life; and long

short-term disability

Job summary

CareMed Specialty Pharmacy in New Hyde Park, NY is seeking a Pharmacy Technician - Program Support Coordinator for a full-time, Monday–Friday role from 9:30 a.m. to 6 p.m. EST.

This position supports our expanding specialty pharmacy program with on-site training, and remote work may be possible after the initial period. You will verify insurance, handle prior authorizations, and assist with program referrals, patient calls, and billing.

Qualifications

• Must have insurance verification experience
• Understands prior authorization process
• Background in medical/healthcare setting
• Licensed with the state Board of Pharmacy (PTCB preferred)
• Minimum two years pharmacy experience; retail pharmacy preferred

Responsibilities

• Receives and coordinates program referrals and performs activities (savings card activation; insurance verification; test claims; prescription billing; billing error resolution; prior authorization assistance; customer service)
• Serves as primary contact for calls from patients and physicians
• Documents updates in patient profiles with care details
• Handles customer complaints and forwards to appropriate team members
• Ensures prescriptions are billed in accordance with Medicare/DMEPOS and regulations

Skills

insurance verification

prior authorization

customer service

data entry

communication

confidentiality

Education

Associate degree in pharmacy/healthcare

PTCB certification preferred

Job description

Location: New Hyde Park, NY

Job Id:729

# of Openings:1

OurCareMed Specialty Pharmacyin New Hyde Park, NYhas a need for aPharmacy Technician - Program Support Coordinator . This is a full-time position, Monday to Friday, 9:30a-6p EST . Excellent opportunity to join our company and help with our expanding Specialty Pharmacy program! We offer quarterly incentive bonuses as well as a $500 bonus for technicians to obtain their CPhT and/or CPhT-ADV credentials. Come and grow with us! Remote work possible after initial on-site training.

We are looking for a Pharmacy Technician who has insurance verification experience, understands the prior authorization process, and/or has a background in a medical/healthcare setting.

Starting pay $24/HR and up

Sign-On Bonus: $5,000 for employees starting before September, 30 2026.

We offer a variety of benefits including:

• 401k with a match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Company paid benefits – life; and short and long-term disability

Pharmacy Technician - Program Support Coordinator Essential Functions:

• Receives and coordinates all program referrals and performs the following activities (but not limited to): savings card activation; insurance verification; test claims, prescription billing and billing error resolution; prior authorization assistance; customer service.
• Serves as primary contact for receiving phone calls from patients and physicians.
• Responsible for identifying and forwarding phone calls that are clinical in nature (e.g., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists.
• Documents and meticulously makes notations in each patient’s profile regarding every update and aspect of patients’ care or physicians’ needs.
• Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate team members.
• Ensures that all prescriptions are billed in accordance with Medicare/DMEPOS, federal, state, and local regulations and laws.
• Communicates with Department Supervisor and/or Program Director on noteworthy program updates or obstacles.
• Must exhibit excellent skills in the following areas: verbal/written communication, computer/data entry/software proficiency, interpersonal and relationship-building skills, self-discipline, attention to detail, and the ability to maintain strict confidentiality.
• Must be a team player willing to accept and promote organizational goals and function with minimal supervision.
• Must be able to be depended upon to plan and organize work effectively and ensure its completion.
• Must meet all productivity requirements in expected time frame or deadline.
• Must be able to demonstrate initiative and strive to continually improve processes and relationships.
• Associates Degree OR equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare field, preferred.
• Licensed with the state Board of Pharmacy, PTCB certification preferred
• Minimum of two years’ pharmacy experience required; retail pharmacy experience preferred.
• Superior level of customer service as well as understanding the department operations.
• Must be familiar with general pharmacy terminology, billing quantity, SIG codes, roman numerals, brand and generic names of medications, and IV dosage calculations/day supply.
• Proficient in data entry, verbal skills, computer skills and the ability to learn the department’s software system.