Program Support Coordinator-Employment Services

Living Resources Career Opportunties; City of Albany (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Training

Health Insurance

Dental Insurance

Vision Insurance

Retirement Programs

Job summary

Living Resources is seeking an Administrative Coordinator to support the Employment Services Department. The role involves regulatory compliance, billing assistance, and direct support to Career Counselors and staff.

You will maintain client records, handle office operations, and ensure timely processing of reports and trainings. Strong organization, communication, and MS Office proficiency are essential.

Qualifications

• High School Diploma required; two years in a similar role preferred.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel) required.
• Excellent verbal and written communication skills.
• Experience with Electronic Health Record (EHR) systems preferred.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Maintain client records and office calendars.
• Order office supplies and field calls/emails to Employment Department.
• Review, correct, and approve employee timecards; track department training.
• Support Career Counselors and Employment staff; ensure regulatory compliance.

Skills

Excellent communication

Organization

Time management

Problem solving

Education

High School Diploma

Human Services degree (preferred)

Tools

Microsoft Office

Electronic Health Record (EHR) systems

Netsmart/myEvolv (preferred)

Job description

Living Resources is a non-profit agency dedicated to empowering individuals with disabilities or other life-altering conditions to live with dignity, independence, and purpose. We work with, and for, families by providing peace of mind. All employees are to be respectful and supportive of families. We are working with them as partners, providing support and services.

To work for Living Resources is to make a difference in the lives of others. Living Resources employees provide individuals with disabilities and other life-altering conditions the support they need to thrive and lead active, full lives. For many employees, their work becomes an experience where they find fulfillment and develop both personally and professionally.

Our Values

Advocacy, Collaboration, Empowerment, Excellence, Inclusivity, Integrity, and Kindness are at the heart of everything we do. These values guide how we support those we serve, work together, and create a culture where everyone can thrive.

Living Resources’ Employment Department provides vocational services to individuals with disabilities through partnerships with The Adult Career and Continuing Education Services – Vocational Rehabilitation (ACCES-VR), The Office for Persons with Developmental Disabilities (OPWDD), and The Commission for the Blind. The role of the Administrative Coordinator is to provide a variety of operational and administrative supports to the Employment Services Department. This position involves a wide variety of duties that serve to ensure regulatory compliance, carry out essential day-to-day operations, assist with billing, and directly support Career Counselors and other Employment staff.

OPWDD Supported Employment (SEMP) Services

• Maintain Netsmart client database: Enrollment/discharge, authorizations, modifiers/billing codes, employment/placement information, caseload assignment, and upload required documents
• Complete OPWDD Quarterly SEMP Report and ETP Service Hours spreadsheet · Collaborate with Care Management Organizations (CCO) for the purpose of enrollment, audit compliance, and service delivery for SEMP and CBPV clients
• Maintain OPWDD audit spreadsheet and collaborate with OPWDD and CCOs to collect missing documentation · Complete Staff Action Plans (SAPs)
• Track and report Self-Direction hours
• Track completion of required OPWDD training for all Career Counselors · Document for all billable SEMP Services
• Review documentation and reports for quality, accuracy, and timeliness · Collaborate with the Finance department to troubleshoot billing issues or rejections
• Ensure all Medicaid and waiver documentation is in place prior to admission
• Manage CHOICES enrollment/discharge in CHOICES for all clients receiving SEMP & Community-Based Prevocational Services (CBPV)

ACCES-VR, Commission for the Blind, and Private Pay Contract Services

• Track and review billable reports submitted by Career Counselors and submit for payment in ACCES-VR’s AWARE billing system
• Provide assistance to staff on ACCES-VR Reporting forms · Ensure that Career Counselors complete Annual Service Plans for all ACCES-VR Extended clients
• Maintain client record database (AWARE & SharePoint)
• Assist in tracking and reporting program metrics and impact (Demographics, employment outcomes, etc.)

Administrative Responsibilities

• Maintain client records
• Order office supplies
• Field phone calls and emails to the Employment Department
• Review, correct, and approve employee timecards
• Track completion of agency required training for all Employment Department staff
• Responsible for aligning and demonstrating the agency values in carrying out the duties of this position.

Requirements

• High School Diploma and at least two years’ experience in a similar role
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, etc.)
• Exceptional organization, time management, and problem-solving skills
• Excellent verbal and written communication skills
• Experience with Electronic Health Record (EHR) systems
• Valid driver’s license and reliable transportation

Preferred Qualifications/Skills:

• Degree in Human Services or related field and at least two years’ experience in a similar role
• Knowledge of and experience with OPWDD HCBS Medicaid Waiver and/or Adult Career & Continuing Education Services - Vocational Rehabilitation (ACCES-VR)
• Experience with case management or employment services
• Experience with Netsmart/myEvolv

Benefits

We offer great benefits including Paid Training, Health, Dental & Vision Insurance, Payment in Lieu of Health Insurance, Tuition Assistance, and Retirement Programs!

There are also opportunities to advance within our agency!