Program Support Coordinator — Disability Services

Commonwealth of VA Careers; Virginia; Presencial; USD 36 000 - 43 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance plans

Flexible spending accounts

VRS retirement

Life insurance

13 paid holidays

Sick Leave

Annual Leave

Family Personal Leave

Employee discounts

Resumo da oferta

Commonwealth of VA Careers seeks a Program Support Technician to help move VR consumers from pre-admissions to discharge, ensuring timely employment outcomes and smooth operations at WWRC.

You will support counselors with files, appointments, and AWARE updates, while providing division-wide administrative help and confidential clerical support. Strong customer service and teamwork are essential.

Qualificações

• Knowledge of office procedures, tracking systems and work task organization; Windows-based computer applications; telephone, computer, and email etiquette; business English and math; and basic principles of confidentiality and ethics in the workplace.
• Skills in: confidential communications; effective customer service delivery; basic data entry using Excel spreadsheets and/or other database applications; MS Office software programs; use of automated office equipment; computer and web-based literacy; attention to detail; oral and written communications; and meeting coordination/logistics.
• Demonstrated Abilities to: establish and maintain effective working relationships with individuals from varying social and economic environments; communicate effectively orally and in writing; interpret and apply established policies and procedures in the provision of services; organize, manage, and prioritize multiple and sometimes unrelated and/or competing responsibilities in a timely manner; and, perform essential job duties in a fast-paced work environment.

Responsabilidades

• Support Rehabilitation Counselors by preparing participant files, scheduling appointments, assisting with participant needs, and completing AWARE updates from pre‑admissions through discharge.
• Provide division-wide administrative support, including maintaining participant lists, responding to inquiries, entering WIOA credentials/skill gains, and offering backup coverage as needed.
• Assist Behavioral Health and Education Support Services with documentation, scheduling, AWARE service updates, correspondence, and clerical support, ensuring accuracy and confidentiality.

Conhecimentos

Office procedures

Tracking systems

Windows-based applications

Telephone etiquette

Email etiquette

Business English

Mathematics

Confidentiality ethics

Confidential communications

Customer service

Data entry

Excel

MS Office

Meeting coordination

Oral and written communications

Formação académica

Training in human service delivery methods

Ferramentas

Excel

Database applications

MS Office

Automated office equipment

Descrição da oferta de emprego

Commonwealth of VA Careers seeks a Program Support Technician to help move VR consumers from pre-admissions to discharge, ensuring timely employment outcomes and smooth operations at WWRC.

You will support counselors with files, appointments, and AWARE updates, while providing division-wide administrative help and confidential clerical support. Strong customer service and teamwork are essential.