Program Support Clerk

National Cemetery Administration; Phoenix (AZ); On-site; USD 43,000 - 55,000; Full time

Job summary

National Memorial Cemetery of Arizona in Phoenix, AZ, is accepting applications for a Program Support Clerk under the National Cemetery Administration, Department of Veterans Affairs. The role involves clerical duties, data handling, and direct family support during funerals and burials.

The position requires handling reports, budget tasks, and public inquiries, with a schedule Monday–Friday 8:00 am–4:30 pm, possible overtime, and occasional weekends.

Qualifications

• Transcript required to verify education.
• Education must be accredited by recognized accrediting institutions.
• Foreign education requires a Certificate of Foreign Equivalency.

Responsibilities

• Provide specialized and general clerical support to the National Memorial Cemetery of Arizona office.
• Prepare documents and correspondence, sort, copy and file; assist in budget preparation and management.
• Serve as purchase card holder and timekeeper; assist funeral directors, families and honor guard members at committal services or burials.
• Provide gravesite and marker information; retrieve gravesite data from KIOSK or BOSS to help families locate loved ones.

Skills

Clerical skills

Communication skills

Customer service

Tools

KIOSK

BOSS

Job description

• Hiring Agency: National Cemetery Administration
• Department: Department of Veterans Affairs

This position is located at the National Memorial Cemetery of Arizona in Phoenix, Arizona.

Key Responsibilities

Provides specialized and general clerical assistance to the office of the National Memorial Cemetery of Arizona. Performs general clerical support in office with copying, filing, storing stock items. Assignments can vary involving routine and non-routine office functions such as preparing documents and correspondence, sorting, copying, and filing. Prepares reports for Cemetery Administrators use. Assist in budget preparation and management.

Serves as purchase card holder and time keeper. Represents the National Memorial Cemetery of Arizona meeting funeral directors, families and honor guard members who are attending committal services or burials at the Cemetery. Provides information to bereaved family members concerning gravesite and marker information. Retrieves gravesite information from the KIOSK or BOSS (electronic burial register) in assisting families locating loved ones' gravesites.

Duties may include but are not limited to: maintaining control of traffic to the cemetery, directing funeral corteges so as to keep all family members together, accompanying families to committal shelters and gravesites, providing veteran burial benefit information to family members and visitors, answering general questions of family and visitors, assisting visitors and family members locating gravesites. Performs public outreach as needed.

Work schedule: Required to work Monday through Friday, 8:00 am to 4:30 pm. May include occasional weekends. Due to the mission of the National Cemetery, the cemetery cannot be closed for more than 2 consecutive days at any given time. Additionally, when a Federal holiday falls on a Monday or Friday, staff may be required to work on that holiday or a Saturday. All staff is required to work Memorial Day and Veteran's Day each year.

Staff will be required to work overtime, weekends and holidays when necessary to meet the needs of the cemetery. Occasionally staff may be called back to the facility to perform emergency overtime work. Compressed/Flexible Schedule: Not Available Telework: Not Available Remote/Virtual: This is not a virtual or remote position. Position Description Title/PD#: Program Support Clerk/PD1655640 The full performance level of this position is GS - 05.

Relocation Expenses: Not Authorized Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement).

Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html. All education claimed by applicants will be verified by the appointing agency accordingly.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Which agency is hiring for this position?

This position is with National Cemetery Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $42611 – $55395/yr.

What is the application deadline?

Applications close on 2026-11-09.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.