Program Support Asst (OA)

US National Cemetery Administration; Bridgeville (Allegheny County); On-site; USD 40,000 - 50,000; Full time

Job summary

The National Cemetery Administration seeks a detail-oriented administrative support position at the National Cemetery of the Alleghenies in Bridgeville, PA. The role involves handling customer inquiries, data reporting, scheduling, and maintaining filing and reference systems; good typing and data entry are essential.

Candidates may qualify based on specialized experience; duties include preparing reports, processing correspondence, and supporting office operations in a mixed office and field

Qualifications

• Must type at least 40 words per minute.
• Must possess and maintain a valid REAL ID compliant state driver's license.

Responsibilities

• Interacting with customers and staff.
• Analyzing data; preparing graphs, charts, presentations.
• Maintaining a database system; tracking and logging expense items.
• Scheduling appointments; coordinating meetings and conferences.

Skills

Typing 40 WPM

Customer interaction

Data analysis

Office software

Job description

This position is located at the National Cemetery of the Alleghenies in Bridgeville, Pennsylvania. To qualify for this position, applicants must meet requirements by the closing date of this announcement, 09/24/2026.

• Must have the ability to type at least 40 words per minute.
• Must possess and maintain a valid REAL ID compliant state driver's license.

You may qualify based on your expereince, as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: interacting with customers and staff, analyzing data; preparing graphs, charts, presentations, maintaining a database system; tracking and logging expense items; scheduling appointments; coordinating meetings and scheduling conferences; establishing and maintaining an efficient filing and reference system for all files; using automated data processing equipment to generate a variety of reports; typing letters, memos, reports, etc. in final form; processing incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication; establishing priorities and setting deadlines; providing an interpretation of policies; gathering data; preparing reports, and making recommendations; develop findings, recommendations, and justifications, etc.

You will be rated on the following Competencies for this position:

• Writing
• Critical Thinking
• Computer Skills
• Communication
• Self-Management

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is performed in both an office and field setting with exposure to outside weather conditions. May require occasional travel for training purposes. Standing, walking, bending, stooping and lifting of cemetery records and other small items are required of this position. The position also requires assisting with the, moving of caskets placed on wheeled biers into committal shelters and handling of cremated remains which are in an urn.

Selected applicants will be required to complete an online onboarding process.

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.