Program Support Assistant - VPC (4346)

Center for Veterans Issues, Inc.; Milwaukee (WI); Hybrid; USD 26,000 - 29,000; Full time

Job summary

Center for Veterans Issues, Inc. in Milwaukee seeks an Administrative Program Assistant for the TIP Program to ensure accurate records, coordinating meetings, and supporting veterans on their housing journey.

You will manage program files, HMIS data, donor logs, and assist Case Managers with participant follow-up while maintaining confidentiality and professional engagement with Veterans and partners.

Qualifications

• Associate degree or equivalent combination of education and relevant experience.
• 3–5 years of progressively responsible administrative assistant/secretarial experience.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Strong organization, time-management and project-coordination skills.
• Ability to manage multiple priorities and complete tasks accurately on time.
• Ability to protect confidential participant and organizational information.

Responsibilities

• Keep the TIP Program organized and moving forward with correspondence, reports, and grant-related documents.
• Coordinate meetings, calendars, and community events; prepare agendas and notes.
• Create a welcoming and reliable experience for Veterans through appointments and data entry support for Case Managers.
• Support donor and community relationships by logging donations and maintaining donor records.

Skills

Communication skills

Organization

Time management

Project coordination

Multitasking

Interpersonal skills

Attention to detail

Education

Associate degree

Tools

Microsoft Office Suite

Job description

# Program Support Assistant - VPC (4346)Milwaukee, WI 53208## OverviewSalary Range$19.00 - $21.00 HourlyPosition TypeFull TimeJob ShiftDayEducation Level2 Year DegreeTravel PercentageUp to 25%CategoryNonprofit - Social Services## Description**Help Veterans Move from Homelessness to Home**At the Center for Veterans Issues, Inc. (CVI), our work is rooted in a simple but powerful belief: every Veteran deserves a safe place to call home and the opportunity to rebuild with dignity.As the Administrative Program Assistant for our Transition in Place (TIP) Program, you will help make that belief a reality. Through dependable administrative support, accurate program records, thoughtful coordination, and compassionate interaction with participants, you will help ensure Veterans experience a smooth and supportive journey toward stable housing.This is an ideal opportunity for an organized, energetic professional who takes pride in getting the details right, supporting a collaborative team, and contributing to work that changes lives.**Why Join CVI?**At CVI, administrative work is mission work. Every accurate record, confirmed appointment, organized meeting, and thoughtful interaction helps our team provide stronger services to Veterans experiencing homelessness.If you are dependable, detail-oriented, compassionate, and motivated by the opportunity to make a meaningful difference, we invite you to bring your talents to the TIP Program and help Veterans build a path toward stability, independence, and hope.## **What You’ll Do****Keep the TIP Program Organized and Moving Forward**You will prepare professional correspondence, reports, memos, and grant-related documents while maintaining accurate program files, contracts, records, and archival materials. You will support daily office operations by ordering supplies, coordinating equipment maintenance, processing mail, maintaining Outlook distribution lists, and ensuring staff has what they need to serve Veterans effectively. You will also maintain agency databases and accurately complete participant entries and exits in HMIS.**Coordinate Meetings, Calendars, and Community Events**You will maintain the TIP Program calendar, schedule appointments, and assist with weekly meetings, outreach activities, public events, and community engagement efforts. You will prepare meeting agendas, take clear and accurate notes, track assignments, and distribute timely follow-up communications to keep responsibilities and next steps organized.**Create a Welcoming and Reliable Experience for Veterans**You will often help create a participant’s first impression of the TIP Program. You will conduct preliminary interviews, schedule and confirm appointments, prepare meeting spaces, and assist Case Managers with participant follow-up and accurate data entry. Your professionalism, compassion, and attention to detail will help Veterans feel respected, informed, and supported throughout their housing journey.**Support Donor and Community Relationships**You will accurately log donations, maintain donor records, and prepare timely thank-you letters in accordance with CVI’s financial and organizational policies. You will also support public relations, stakeholder communication, and other administrative activities that strengthen CVI’s connection to the community.You will perform other duties as assigned by the Director in support of the TIP Program and CVI’s mission.## **How Success Will Be Measured****Administrative Excellence*** Maintain at least a 98% accuracy rate on documents produced* Update 100% of program files within required timelines* Achieve at least 95% HMIS data accuracy during audits**Dependable Coordination*** Distribute meeting agendas and minutes within 24 hours* Support 100% of assigned events according to established timelines* Maintain scheduling accuracy with fewer than two conflicts or errors per quarter**Responsive Participant Support*** Accurately schedule and confirm at least 95% of participant appointments* Complete preliminary interviews within established response times* Complete 100% of Case Manager support requests within agreed-upon timeframes**Professional Stakeholder Administration*** Log 100% of donations within 48 hours* Send donor acknowledgment letters within five business days* Maintain accurate stakeholder communications, with no more than one correction required per quarter**We are an EEOC/AA/ADA employer; Veterans are strongly encouraged to apply.**## Qualifications## **What You’ll Bring*** An associate degree from a two-year college or technical school, or an equivalent combination of education and relevant experience* Three to five years of progressively responsible administrative assistant, secretary, or related office experience* Excellent written and verbal communication skills* Strong proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint* Exceptional organization, time-management, and project-coordination skills* The ability to manage multiple priorities and complete projects accurately and on time* Sound judgment and the ability to protect confidential participant and organizational information* Basic mathematical skills* A positive, outgoing, and professional approach* The ability to build respectful relationships with Veterans, coworkers, donors, stakeholders, and people from diverse backgrounds* The ability to successfully complete a position-related criminal background check