Program Support Assistant

U.S. Department of Veterans Affairs; San Antonio (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

U.S. Department of Veterans Affairs in San Antonio, Texas, is seeking a Program Support Assistant to support Physical Medicine & Rehabilitation (PM&R) services.

The role involves administrative coordination, data gathering, reporting, and ensuring timely flow of information to PM&R Leadership. You will work Monday through Friday, 7:30 AM to 4:00 PM, handling work orders, records, and communications across outpatient clinics and inpatient settings.

Qualifications

• GS-06 requires 1 year of specialized experience equivalent to GS-05.
• Experience using Microsoft Office for data collection, reporting, scheduling, and communications.
• Educational substitution rules require transcript submission and percentage calculation.

Responsibilities

• Provides/initiates requests and information for work orders, equipment, supplies, staffing actions, program metrics and care coordination.
• Coordinates with purchasing staff to ensure timely procurement of items for clinical staff.
• Manages ordering, receiving and delivery of medical goods for patient care.
• Serves as Records Liaison for Polytrauma Service and ensures records are compliant with policy.
• Arranges office moves and equipment installation or removal.

Skills

MS Office

Word

Excel

PowerPoint

Job description

Summary

Physical Medicine & Rehabilitation (PM&R) service is a complex service consisting of six rehabilitation sections; Whole Health - Comprehensive Pain - Rehabilitation Technology - Therapy - Polytrauma outpatient - Polytrauma inpatient and Polytrauma Transitional Rehabilitation. Program Assistant to the PM&R Service provides administrative operational support - coordination of action items - gathering pertinent data - disseminate metrics - outcomes and other data driven reports to the PM&R Leadership Team.

Summary

Physical Medicine & Rehabilitation (PM&R) service is a complex service consisting of six rehabilitation sections; Whole Health - Comprehensive Pain - Rehabilitation Technology - Therapy - Polytrauma outpatient - Polytrauma inpatient and Polytrauma Transitional Rehabilitation. Program Assistant to the PM&R Service provides administrative operational support - coordination of action items - gathering pertinent data - disseminate metrics - outcomes and other data driven reports to the PM&R Leadership Team.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement. GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge - skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position - and that is typically in or related to the work of the position to be filled - in the normal line of progression for the occupation in the organization. Specialized experience includes: Using current Microsoft Office applications - such as Word - Excel - PowerPoint - Access - Teams - and Outlook - for the purposes of word processing - data collection - reporting presenting - scheduling - and conduction communications and Applying knowledge of anatomy and physiology to appropriately determine the urgency of medical need - how to appropriately direct care and when to seek help. To calculate - first identify the percentage of required education you have earned (when substituting - you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-XX. For example - an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education. There is no educational substitution for the GS-06 level. Experience refers to paid and unpaid experience - including volunteer work done through National Service programs (e.g. - Peace Corps - AmeriCorps) and other organizations (e.g. - professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies - knowledge - and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience - including volunteer experience.

Duties

• The VA has adopted Core Values and Characteristics that apply universally across the Department
• The five Core Values define "who we are -". our culture - and how we care for Veterans - their families and other beneficiaries
• The Values are Integrity - Commitment - Advocacy - Respect and Excellence ("I CARE")
• As a VA professional - your opportunities are endless
• With many openings in the multiple functions of VA - you will have a wide range of opportunities and leadership positions at your fingertips
• Major Duties: Provides/initiates requests and provide information pertaining to the facility work orders - equipment requests - supply orders - staffing action items - program metrics - policies and for care coordination for specific patients
• Communicate with appropriate purchasing staff to ensure smooth timely procurement of all purchases required by the clinical staff
• Manage ordering - receiving - and ensures that field-based clinicians receive goods necessary for patient care - frequently by boxing and shipping medical goods
• Records Liaison Officer for the Polytrauma Service and will work closely with the STVHCS Records Coordinator to ensure all records - both electronic and hard copy - are in accordance with policy
• Arranges office moves and installation or removal of office equipment
• Serves as the PIV sponsor for the Polytrauma Service Serves as the ADPAC for the Polytrauma Service Conducts general facility environmental care rounds and submits work orders as necessary
• Serves as a point of contact for all Healthcare Providers within Physical Medicine & Rehabilitation service and must manage multiple complex clinical demands across outpatient clinics - CBOC-based - home-based - telephone -based and telehealth-based settings
• Serves as a regional point of contact for resources seeking inpatient rehabilitation - complex pain rehabilitation - complimentary and integrative health (CIH) - mobile prosthetic care or having other inquires and will appropriately direct patients
• Facilitates collaboration and coordinates patient care plans with VA Amputee Clinic - Specialty Bracing Clinic
• Performs collection - compilation of data and statistical information in support of an organizations program operations
• Work Schedule: Monday - Friday - 7:30 AM - 4:00 PM Position Description Title/PD#: Program Support Assistant~01441A Physical Requirements: May be required - depending on the needs of the organization.