Program Support Assistant

Veterans Health Administration; Prescott (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Northern Arizona VA Health Care System (NAVAHCS) in Prescott, Arizona, seeks a Program Support Assistant to provide general program support, data collection, research, and training support for computer-related issues. The PSA supports a busy Social Work Service and office operations on site.

The role emphasizes administrative, clerical, and data-driven tasks, including time and attendance, reporting, and handling calls and visitors to ensure smooth office management.

Qualifications

• Administrative and clerical work of an office.
• Utilizing word processing, spreadsheets, database, and software to manage information.
• Manages supplies and equipment by interfacing with supply.
• Maintaining time and attendance records.
• Performing data collection and preparing reports.
• Receiving calls and visitors and directing them appropriately.

Skills

Administrative tasks

Data collection

Reception & calls

Record keeping

MS Office/Word processing

Tools

Word processing software

Spreadsheets

Database software

Job description

The Program Support Assistant (PSA) serves the Social Work Service at Northern Arizona VA Health Care System (NAVAHCS) in Prescott, Arizona. The PSA performs general program support work such as the collection, compilation, research, and/or tracking of data and program information. Performs training support duties for computer related issues which includes a variety of administrative functions necessary to the smooth management of an office.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/24/2026.

Time-In-Grade Requirement

Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization.

• Administrative and clerical work of an office
• Utilizing word processing, spreadsheets, database, and software to manage information
• Manages supplies and equipment by interfacing with supply
• Maintaining time and attendance records
• Performing data collection and preparing reports
• Receiving calls and visitors and directing them appropriately

There is no educational substitution for the GS-06 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part‑time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements

No special physical qualifications are required to perform the duties of the position. Incumbent must be able to travel independently to and from all areas on the VA grounds.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.