Program Support and Exemption Manager

State of Montana; Montana; On-site; USD 89,000 - 93,000; Full time

Benefits offered by this job

Health, dental, and vision

Life insurance

Long-term disability

Retirement with 9.17% contribution

Paid vacation

Sick leave and holidays

Flexible hours

PSLF eligibility

Job summary

The State of Montana's Department of Revenue seeks a Program Support and Exemption Manager in Helena to lead exemption processing and statewide program support within the Property Assessment Division.

The role requires policy interpretation, program management, and strong leadership across offices, with benefits including comprehensive health plans, retirement, and PSLF eligibility. Telework eligibility is noted with in-person reporting requirements.

Qualifications

• Bachelor’s degree in public administration, business administration, or a related field.
• Five years of job-related work experience in property assessment or tax administration.
• Other combinations of education and experience will be evaluated on an individual basis.

Responsibilities

• Lead exemption processing and statewide program support functions for the Property Assessment Division.
• Provide leadership, direction, and accountability to the Exemption Processing Team.
• Coordinate with division leadership, field offices, Legal Services, and external partners.
• Develop policies, administrative rules, training, and program improvements.
• Monitor performance, resolve escalated issues, and ensure compliance with laws and rules.

Skills

Supervisory leadership

Strategic planning

Policy interpretation

Data analysis

Stakeholder communication

Program management

Education

Bachelor's degree in public administration

Job description

Job Description - Program Support and Exemption Manager (26142806)

Position Title:

Program Support and Exemption Manager - ( 26142806 )

***This position is for current DOR employees only***

MISSION STATEMENT

To be the nation's most citizen oriented, efficiently administered, state tax agency.

The Montana Department of Revenue administers approximately 40 state taxes, property appraisals, alcohol beverage laws, cannabis laws, and unclaimed property for the state of Montana. The Property Assessment Division manages Montana’s property assessment and valuation of all taxable property for property tax purposes. PAD is comprised of the Geographic Information System Unit, Program Support Unit, Computer Assisted Mass Appraisal Unit, Industrial Unit, Division Administration team, and approximately 30 local field offices in various counties in Montana.

What We Can Offer You

The State of Montana's comprehensive benefits package includes:

Health, dental, and vision care; life insurance; and long-term disability. The State currently contributes $12,648/year toward these benefits.

Free health care for employees and eligible family member at Montana Health Centers.

Employee Assistance Benefits including counseling, legal assistance, well-being coaching, financial information, which are free resources.

Retirement plans- The State currently contributes 9.17 %, vested after 5 years of continuous employment.

Paid vacation- starting at 15 days a year.

Sick leave- 12 days a year.

11 holidays, including a floating holiday, which can be used any time.

Flexible hours.

Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program.

Visit the Health Care and Benefits Division for more information at https://benefits.mt.gov/. In addition to employee benefits, there are a wide range of advancement opportunities throughout the Department of Revenue.

DUTIES

Job Overview:

This position resides in the Property Assessment Division of Department of Revenue . The Program Support and Exemptions Manager provides leadership, operational direction, and accountability for exemption processing and assigned statewide program support functions within the Property Assessment Division, ensuring programs operate consistently, accurately, and efficiently in accordance with applicable laws, administrative rules, department policies, and division priorities. The position establishes overall priorities, evaluates results, resolves escalated issues, and provides direction and support to the Exemption Processing Team. In addition to overseeing exemption application processing, the supervisor provides management oversight through the Program Support Unit Manager for assigned business analysis, property valuation support, policy development, administrative rules, communications, training, research, and program improvement activities, coordinating these functions with division leadership, field offices, Legal Services, other department programs, local governments, and the public.

Knowledge of:

Supervisory and management principles, including coaching, employee development, performance evaluation, and corrective action.

Operational planning, workload management, project coordination, and process improvement.

Property assessment, property tax administration, exemption programs, and related business processes.

Statutory interpretation and legislative and administrative rule processes.

Quality assurance, internal controls, records management, and confidential information handling.

Data collection, analysis, reporting, and performance measurement.

Public service standards, stakeholder communication, and conflict resolution.

Department personnel policies, applicable collective bargaining agreements, and employment requirements.

Skills in:

Leading employees and providing direction through a subordinate manager.

Setting priorities, delegating responsibilities, and monitoring results.

Evaluating complex information and developing practical recommendations.

Interpreting laws, rules, policies, and program requirements.

Communicating technical or sensitive information clearly to varied audiences.

Writing and reviewing policies, procedures, reports, and correspondence.

Resolving conflicts and managing difficult employee or public interactions.

Using Microsoft applications, databases, reporting tools, and program management systems.

You would be a great fit for this position if you:

Balance daily service demands with long-term program objectives.

Make timely, consistent, and well-supported decisions.

Recognize operational risks and implement appropriate corrective measures.

Build effective working relationships across programs, offices, and agencies.

Manage changing priorities and multiple deadlines.

Maintain confidentiality and exercise discretion with sensitive personnel, financial, and tax information.

Promote consistent, respectful, and responsive service to the public.

(All computer systems and tax guidelines will be trained on the job.)

Special Requirements

Eligibility for employment will be subject to the following:

Criminal Background Check . Circumstances involving convictions will be reviewed

Tax status must be current. Circumstances involving tax status issues will be reviewed

Lifting is infrequent, less than 15 pounds.

Some travel is required, must have a valid driver’s license.

REMOTE/TELEWORK: This position may be eligible to work from an approved worksite; however, the successful candidate must be a primary resident of Montana as a condition of employment. This position would be required to report to the Department of Revenue office assigned by the supervisor. Employees must meet and sustain Department of Revenue telework eligibility requirements and supervisor's approval to participate in the DOR Telework Program. Full-time teleworking is not available.

Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

Effective May 26, 2026, this agency is participating in E-Verify to confirm employment eligibility. After accepting a job offer and completing Form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify, please visit the E-Verify website found here, https://www.e-verify.gov/ .

Eligibility to Work: In accordance with the Immigration Reform and Control Act, the person selected must produce within three days of hire documents that show authorization to work in the United States. Examples of such documentation include a birth certificate or Social Security card along with a driver’s license or other picture I.D., or a U.S. passport, or a "green card". The State of Montana does not sponsor.

Special Information: Candidates must be eligible to work in the United States. A valid driver's license is required with less than 12 conviction points in the most recent completed 36 months.

Successful applicants are required to successfully pass DOR tax and background check(s).

EDUCATION / EXPERIENCE

The above competencies are typically acquired through a combination of education and experience equivalent to:

Bachelor’s degree in public administration, business administration, or a specific field relevant to the program.

Five years of job-related work experience in property assessment, property tax administration, or a closely related field.

Other combinations of education and experience will be evaluated on an individual basis.

Salary: 89,214.00 - 92,828.00 Yearly

Telework Eligibility: Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.)

Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan

Number of Openings

1

Employee Status: Regular Schedule: Full-Time

Job Type

Standard

Shift

Day Job

Travel

Yes, 25 % of the Time

Primary Location

Helena

Other Locations

Red Lodge, Billings, Missoula, Shelby, Kalispell, Whitehall, Butte, Hamilton, Great Falls

Agency: Department of Revenue

Union: Montana Federation of Public Employees

Posting Date

Closing Date (based on your computer's timezone)

Contact Name : Human Resources | Contact Email : [e-mail] | Contact Phone : [phone]

Anyone who needs to request a reasonable accommodation in the application or hiring process should contact the HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.