Program Support Administrator

HEALTH CONNECT AMERICA, INC; Atlanta (GA); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Flexible scheduling

Employee Assistance Program (EAP)

Paid time off and holidays

Health insurance options

401(k) Retirement Plan

Dependent Daycare FSA

Job summary

Health Connect America, Inc. is seeking a Program Support Administrator in Georgia to provide essential administrative, operational, and program support. The role supports teams serving children, families, and communities, ensuring programs run efficiently, remain compliant, and deliver high-quality services.

The position emphasizes data management, billing support, onboarding, and regulatory compliance, with collaboration across program directors, clinicians, and staff to optimize operations.

Qualifications

• Requires strong administrative and clerical skills.
• Experience with electronic health records and billing systems preferred.
• Proficient with Microsoft Office and able to learn new databases.

Responsibilities

• Provide administrative and office support as a point of contact for clients and staff.
• Maintain accurate records and data systems; generate reports and support QA activities.
• Assist with onboarding, HR processes, and training documentation.
• Support program operations and intake materials; monitor electronic health records and authorizations.
• Provide foster care and licensing support and assist with regulatory compliance.
• Assist with billing, payroll preparation, and accounts payable tasks.

Skills

Administrative experience

Customer service

Microsoft Office

Data entry

Communication

Education

High school diploma or equivalent

Associate's or Bachelor's degree in related field preferred

Tools

Electronic Health Records (EHR)

HRIS platforms

Billing systems

Job description

Overview

Some careers are just jobs. This one is different. At Georgia HOPE, the work you do every day creates meaningful change for children, families, and individuals who need it most.

We're a Georgia-based behavioral health provider on a mission to instill hope, empower lives, and strengthen communities. Our team specializes in supporting individuals facing emotional and behavioral challenges—often those who have experienced trauma, instability, or significant life stressors. We deliver services directly in the homes, schools, and communities where our clients live and grow, because real progress happens when care is personalized, strengths-focused, and meets people where they are.

As part of the Health Connect America family—a COA-accredited organization serving children, families, and adults across nine states—you'll have the resources, support, and professional development of a larger organization, paired with the close-knit, mission-focused culture that defines our work.

If you’re looking for a career where your impact is visible, your growth is supported, and your work truly matters, you’ll find it here.

Health Connect America Family of Brands

Responsibilities

If you're someone who believes that great client care depends on strong support behind the scenes, this role was built for you.

As a Program Support Administrator at Health Connect America, you'll provide critical administrative, operational, and program support that helps teams deliver high-quality services to children, families, and communities. Your attention to detail, organizational skills, and commitment to service will help ensure programs run efficiently, remain compliant, and continue making a meaningful impact.

What You'll Do

As a Program Support Administrator, you'll serve as a key resource for program staff, leadership, clients, and community partners. Day to day, you can expect to:

• Provide administrative and office support by serving as a point of contact for clients and staff, coordinating communications, managing office operations, and supporting meetings, trainings, and special events
• Maintain accurate records and data systems by entering information into electronic health records and other platforms, generating reports, managing filing systems, and supporting quality assurance activities
• Assist with onboarding and human resources processes, including background screenings, personnel file maintenance, compliance tracking, orientation coordination, and training documentation
• Support program operations by preparing intake materials, monitoring electronic health records, tracking authorizations, coordinating Medication Management activities, and assisting with surveys and compliance initiatives
• Provide foster care and licensing support, including coordinating foster parent orientations, maintaining licensing documentation, tracking requirements, and supporting regulatory compliance activities
• Assist with billing, payroll preparation, insurance verification, claims resolution, accounts payable functions, and other administrative financial processes as assigned

What to Expect

This is a fast-paced, multifaceted role that combines office administration, program support, data management, compliance monitoring, and customer service. You'll work closely with Program Directors, clinicians, foster care teams, office staff, and community partners to help ensure services are delivered efficiently and effectively.

Success in this position requires strong organizational skills, attention to detail, professionalism, and the ability to manage multiple priorities while maintaining a high level of accuracy. You'll play an important role in supporting both client services and internal operations, making you an essential contributor to the success of the programs you support.

Qualifications

We welcome candidates who bring strong administrative skills and a commitment to service and meet the following qualifications:

• High school diploma or equivalent required; Associate's or Bachelor's degree in a related field preferred
• Minimum of one year of administrative, clerical, office support, or customer service experience required
• Experience with electronic health records, billing systems, HRIS platforms, data entry, or healthcare administration preferred
• Strong organizational, communication, customer service, and problem-solving skills
• Proficiency with Microsoft Office applications and the ability to learn new technology platforms and databases
• Valid driver's license, reliable transportation, and current vehicle insurance required, when applicable to assigned responsibilities

Be Well with Us

We know that people who support others need support, too. That's why Health Connect America offers a comprehensive benefits package designed to help you thrive both professionally and personally:

• Flexible scheduling and a culture that recognizes the importance of work/life balance
• Employee Assistance Program (EAP) including 8 mental health counseling sessions annually because your well-being matters
• Paid time off and paid holidays
• Medical, dental, vision, and voluntary insurance options
• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• Access to a Health Navigator
• 401(k) Retirement Plan
• Benefits Hub and Tickets at Work offering exclusive savings and everyday perks

Employment is contingent upon the successful completion of a comprehensive background investigation.

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information, please review our Equal Employment Opportunity Posters.