Program Supervisor, Youth Residential Programs

Thompson Child & Family Focus; Matthews (NC); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-Term Disability

Long-Term Disability

Life insurance

401K Match

Education Reimbursement

Paid time off (PTO)

Holiday pay

Mileage reimbursement

Tech devices provided

Job summary

Thompson Child & Family Focus in North Carolina seeks a Residential Program Supervisor to oversee daily operations, staff, and program outcomes in a trauma-informed setting. This in-person role emphasizes leadership, accountability, and continuous quality improvement.

You will manage schedules across multiple shifts, participate in weekend on-call rotations, and contribute to a supportive environment for youth and families while advancing growth opportunities within the organization.

Qualifications

• Bachelor’s degree required.
• Supervisory experience preferred.
• 2 years of related field experience required.
• Leadership/management experience through projects or roles preferred.
• Valid Driver’s License and credential/privileging requirements as applicable.
• Drug screening and extensive background check required.

Responsibilities

• Oversee day-to-day operations of assigned residential programs, staff, and outcomes.
• Model Leadership Pipeline principles as a Leader of Others.
• Schedule shifts from 6:00 a.m. to 10:00 p.m. and participate in rotating on-call weekend schedule.
• Provide in-person supervision and ensure trauma-informed, evidence-based care.

Skills

Supervisory experience

Leadership

Youth focus

Education

Bachelor’s degree

Job description

Description

Get to know Thompson!

Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida Tennessee and Kentucky. Thompson’s continuum of care encompasses three domains: prevention, mental health services and foster care. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring and Integrity..

What will you do as a Residential Program Supervisor?

• As a Program Supervisor in the Residential department, you will be responsible for a range of day-to-day oversight of assigned programs, staff, and other responsibilities. Success in this role is measured through three core data points: financial performance data, staff retention/engagement data, and program outcomes/quality data. Program supervisors are expected to model principles of the Leadership Pipeline as a Leader of Others.
• A typical day as a Program Supervisor includes hands-on operational oversight and accountability for the performance of assigned program(s). Schedules vary to meet program needs, and supervisors are expected to rotate shifts between 6:00 a.m. and 10:00 p.m. throughout the week. Program Supervisors also participate in a rotating on-call weekend schedule. This is an in-person position.

What does this position offer?

• Starting Pay Range: 55k-58k annually
• Fantastic Full-time benefits…
• 3 weeks paid time off (PTO) first year plus 10 paid holidays!
• Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options
• 401K Match
• Education Reimbursement
• Referral Bonus
• Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
• Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans
• Paid time off for volunteering in the community
• Free EAP services
• Mileage Reimbursement
• iPhone and Laptop provided for eligible roles
• Multiple opportunities for growth
• Ongoing, structured leadership development and growth opportunities

Salary Description

55k-58k annually

Requirements

Minimum Qualifications/Requirements

• Bachelor’s degree.
• Supervisory experience preferred.
• Verified 2 years of work experience as a high-performing individual contributor in a related field.
• Exposure to leadership/management experiences either through short-term project management, coordination, training or actual leadership positions.
• Displays the capacity/coachability for future growth and development as a leader.
• Must have a valid Driver’s License and meet any credentialing, licensing, and privileging standards as it pertains to the program (s) you lead.
• All potential job candidates must pass a drug screening test, and an extensive background check is required.

You’re the right fit for the Residential Program Supervisor position if…

• You have a passion for working with youth & adolescents
• You enjoy knowing you’re making an IMPACT on the lives of others
• EXCELLENCE, INNOVATION, COMMITMENT, CARING, AND INTEGRITY are important to you

Thompson is an Equal Opportunity Employer.

Thompson participates in E-Verify

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.