Program Supervisor, Youth Residential Programs

Thompson Child & Family Focus - A Child's Place Program; Matthews (NC); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Health, Dental, Vision

Short‑/Long‑Term Disability and Life

401K match

Education reimbursement

Referral bonus

PTO 3 weeks + 10 holidays

Public Service Loan Forgiveness via E​

State loan repayment program (up to $5

Mileage reimbursement

Phone and laptop provided

Growth opportunities

Leadership development

Job summary

Thompson Child & Family Focus - A Child's Place Program is seeking a Residential Program Supervisor in Matthews, NC. This in‑person role oversees daily program operations, staff performance, and data‑driven outcomes.

Expect shift rotations from early morning to evening and weekend on‑call coverage. The position offers competitive pay, comprehensive benefits, and opportunities for leadership growth within a trauma‑informed, evidence‑based continuum of care serving youth ages 0‑18 and their

Qualifications

• Bachelor’s degree required.
• Supervisory experience preferred.
• Verified 2 years of work experience as a high‑performing individual contributor in a related field.
• Exposure to leadership/management experiences through projects, coordination, training or formal roles.
• Displays the capacity/coachability for future growth and development as a leader.
• Must have a valid Driver’s License and meet credentialing/licensing standards for the program(s) you lead.
• Candidates must pass a drug screening and an extensive background check.

Responsibilities

• Provide day‑to‑day oversight of assigned residential programs, staff, and related responsibilities; success measured by financial performance, staff retention/engagement, and program outcomes.
• Manage hands‑on operational oversight; rotate shifts between 6:00 a.m. and 10:00 p.m. and participate in a rotating on‑call weekend schedule; this is an in‑person role.
• Model Leadership Pipeline principles and act as a Leader of Others to develop staff and programs.
• Collaborate with teams to ensure safety, quality and measurable outcomes across programs.

Skills

Leadership potential

Education

Bachelor's degree

Job description

Get to know Thompson!

Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida Tennessee and Kentucky. Thompson’s continuum of care encompasses three domains: prevention, mental health services and foster care. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring and Integrity.

Description

What will you do as a Residential Program Supervisor?

• As a Program Supervisor in the Residential department, you will be responsible for a range of day-to-day oversight of assigned programs, staff, and other responsibilities. Success in this role is measured through three core data points: financial performance data, staff retention/engagement data, and program outcomes/quality data. Program supervisors are expected to model principles of the Leadership Pipeline as a Leader of Others.
• A typical day as a Program Supervisor includes hands‑on operational oversight and accountability for the performance of assigned program(s). Schedules vary to meet program needs, and supervisors are expected to rotate shifts between 6:00 a.m. and 10:00 p.m. throughout the week. Program Supervisors also participate in a rotating on‑call weekend schedule. This is an in‑person position.

What does this position offer?

• Starting Pay Range: 55k-58k annually
• Fantastic Full‑time benefits…
• 3 weeks paid time off (PTO) first year plus 10 paid holidays!
• Health, Dental, Vision, Short‑Term and Long‑Term Disability and Life insurance options
• 401K Match
• Education Reimbursement
• Referral Bonus
• Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
• Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans
• Paid time off for volunteering in the community
• Free EAP services
• Mileage Reimbursement
• iPhone and Laptop provided for eligible roles
• Multiple opportunities for growth
• Ongoing, structured leadership development and growth opportunities

Requirements

• Bachelor’s degree.
• Supervisory experience preferred.
• Verified 2 years of work experience as a high‑performing individual contributor in a related field.
• Exposure to leadership/management experiences either through short‑term project management, coordination, training or actual leadership positions.
• Displays the capacity/coachability for future growth and development as a leader.
• Must have a valid Driver’s License and meet any credentialing, licensing, and privileging standards as it pertains to the program (s) you lead.
• All potential job candidates must pass a drug screening test, and an extensive background check is required.

You’re the right fit for the Residential Program Supervisor position if…

• You have a passion for working with youth & adolescents
• You enjoy knowing you’re making an IMPACT on the lives of others
• EXCELLENCE, INNOVATION, COMMITMENT, CARING, AND INTEGRITY are important to you

If your qualifications meet the requirements of the job and you want to be part of a winning culture, don’t delay!

Thompson is an Equal Opportunity Employer.

Thompson participates in E‑Verify

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.