Program Supervisor - STRTP

Redwood Community Services Inc; Eureka (CA); On-site; USD 72,000 - 78,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Redwood Community Services, Inc. seeks a Program Supervisor for the STRTP to oversee daily operations of a Short-Term Residential Therapeutic Program serving youth with complex behavioral and mental health needs.

You will ensure trauma-informed, compliant care and provide leadership to direct care staff. Responsibilities include supervising staff, coordinating with clinical teams, maintaining regulatory documentation, managing budgets and safety, and collaborating with external partners.

Qualifications

• Minimum two to three years in a residential or STRTP setting.
• Prior supervisory or leadership experience.
• Demonstrated knowledge of MARs, SIRs, SCARs and regulatory compliance (CCL/DHCS).
• Experience managing staff schedules and program operations.
• Strong communication and collaboration across multidisciplinary teams.
• Knowledge of trauma-informed care, crisis intervention, and behavioral management.
• Strong leadership, organizational and communication skills.

Responsibilities

• Ensure full compliance with all applicable regulations and standards, including CCL and DHCS.
• Oversee accurate and timely completion of all program documentation and audit readiness.
• Monitor daily operations, staffing and schedules for adequate coverage and efficiency.
• Supervise, train and support staff including hiring and performance management.
• Facilitate staff meetings and coach on trauma-informed care and de-escalation.
• Support implementation of individualized treatment plans with clinical teams.
• Maintain a safe, structured environment for youth in care.
• Oversee budgets, financial tracking, and administrative reporting to leadership.
• Coordinate with external partners and participate in interagency meetings.
• Evaluate program effectiveness and implement quality improvement initiatives.
• Ensure compliance with safety procedures, inspections, and reporting.
• Perform additional duties to support STRTP operations.

Skills

Communication skills

Leadership

Collaboration

Trauma-informed care

Crisis intervention

Behavior management

Regulatory knowledge

Education

Bachelor's degree

Associate degree with experience

Equivalent experience

Tools

MARs

SIRs

SCARs

Regulatory filings

Job description

Job Details

Job Location: Eureka, CA 95501
Department: Short-Term Residential Treatment Program
Location: Eureka, CA
Position Type: Full Time
Education Level: Associate's Degree
Salary Range: $34.65 - $37.48 Hourly
Travel Percentage: Personal Vehicle Use
Job Shift: Any
Job Title: Program Supervisor - STRTP

Role Overview

The STRTP Complex Care Supervisor is responsible for overseeing the daily operations of a Short-Term Residential Therapeutic Program (STRTP) serving youth with complex behavioral and mental health needs. This role ensures the delivery of trauma-informed, therapeutic care while maintaining compliance with all regulatory requirements. The Supervisor provides leadership, guidance, and oversight to direct care staff and ensures the program operates safely, effectively, and in alignment with agency standards.

Key Responsibilities

• Ensure full compliance with all applicable regulations and standards, including Community Care Licensing and Department of Health Care Services requirements.
• Oversee accurate and timely completion of all program documentation (e.g., MARs, incident reports, required regulatory filings) and maintain audit readiness.
• Monitor daily program operations, staffing, and schedules to ensure adequate coverage, compliance with ratios, and efficient use of resources.
• Supervise, train, and support staff, including hiring, onboarding, performance management, and ongoing professional development.
• Facilitate staff meetings and provide coaching on trauma-informed care, behavior management, and de-escalation techniques.
• Support implementation of individualized treatment plans and collaborate with clinical teams, including therapists, psychiatrists, and external service providers.
• Maintain a safe, structured, and therapeutic environment for youth in care.
• Oversee program budgets, financial tracking, and required administrative reporting to leadership.
• Coordinate with external partners (e.g., social workers, Child and Family Teams) and participate in interagency meetings.
• Evaluate program effectiveness, address complaints, and implement continuous quality improvement initiatives.
• Ensure compliance with safety procedures, inspections, and required reporting.
• Perform additional duties as needed to support effective operation of the STRTP program.

Education and/or Experience

Preferably Bachelor's degree (BA) from four-year college or university; Associate degree (A.A.) with one to two years’ experience; or three to four years’ related experience and/or training; or equivalent combination of education and experience.

• Minimum of 2–3 years of experience in a residential or STRTP setting
• Prior supervisory or leadership experience
• Demonstrated knowledge and experience with MARs, SIRs, SCARs, and regulatory compliance (CCL and DHCS)
• Experience managing employee schedules and program operations
• Strong ability to communicate and collaborate with multidisciplinary teams and external partners
• Knowledge of trauma-informed care, crisis intervention, and behavioral management strategies
• Strong leadership, organizational, and communication skills

Conditions of Employment

• May work across all agency programs as needed.
• Occasional flexible work schedule required to meet individual client needs.
• Must possess a valid CA Driver’s License, current auto insurance, and a clean DMV printout (no more than 3 points).
• Must pass a clear background check with DOJ, CACI, FBI, CCL.
• CPR and First Aid Certified.
• TB Exam and Physical at the time of employment.

Driving Requirement

This position requires the use of a personal vehicle for business purposes and on-call rotation. Employees must use a personal vehicle that meet all agency requirements, including maintaining liability insurance that meets or exceeds state requirements. Employees are responsible for ensuring the timely renewal of their vehicle insurance policies and providing updated documentation to the agency to remain in good standing and compliant with position requirements.

Training Provided

• RCS provides an in-depth onboarding and training orientation, which includes CPR/First Aid, Crisis Communication/Pro-ACT, Trauma-Informed Care, Motivational Interviewing, Collaborative Problem Solving, introductions to all RCS departments, and other valuable trainings

Benefits

• Comprehensive benefits package available.

Pay Differentials Offered

• Language Translation - Bi-cultural Spanish: $1.00 per hour
• Bimodal Bilingualism - ASL Sign Language: $1.00 per hour
• Bimodal Multilingualism - ASL Sign Language: $2.00 per hour

Equal Opportunity Statement

Redwood Community Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of its workforce.

Salary: $72,072.00-$77,968.80 annually (DOE) Additional Differential Must Qualify

Hours: 40 hours per week

Status: Full-Time/Exempt/Salary

Open Date: August 11, 2026

Close Date: Open until filled