Program Supervisor - RGV

BCFS Health & Human Services; Austin (TX); Remote; USD 65,000 - 90,000; Full time

Job summary

BCFS Health & Human Services in Austin, TX seeks a senior trainer supervisor to lead CSE-IT trainings and coordinate care for trafficking survivors. You will supervise staff, ensure QA, and collaborate with cross-regional partners to deliver services with sensitivity to cultural and socio-economic factors.

The role requires a Bachelor and Master’s level preparation with at least 2 years of trauma-related experience, willingness to travel, and optional bilingual Spanish.

Qualifications

• Bachelor or Graduate degree in social work, psychology, criminal justice, sociology or related field.
• Two years of related experience with children/young adults with complex trauma histories, and supervisory experience.
• Bilingual ability in Spanish strongly preferred.

Responsibilities

• Coordinate referrals and documentation across regions.
• Lead regional trainings and draft MOUs and protocols.
• Coach staff; ensure quality assurance and service plans.
• Make critical safety and permanency decisions with Program Director.
• Ensure travel, scheduling, and reporting meet program requirements.
• Attend community meetings and sustain partner relationships.

Skills

Cultural sensitivity

Bilingual Spanish

Training / coaching

Education

Bachelor or Graduate degree in social work or related field

Job description

It's a great feeling to work for a company that does so much good for others around the world!This is a remote field position.

Academic Req :

• Required – Bachelor or Graduate degree from accredited program/institution in one of the following areas: social work, psychology, criminal justice, sociology or related field of study

Work experience :

• Required – Bachelor and Master’s Degree graduates require 2 years related experience and/or training, including progressive employment experience working with children and/or young adults with complex trauma histories, and supervisory experience.

Preferred :

• Experience working with victims and/or survivors of human trafficking and knowledge in DFPS and Law enforcement designations, definitions, and acronyms.

Critical Action Items & Measurable Deliverables

1. Collaborating with peers, including across regions to coordinate referrals and documentation for the assigned service population
2. Facilitate regional community meetings, draft county Care Coordination Memorandum of Understanding (MOU) and protocols and provide trainings to partner agencies
3. As a CSE-IT Super Trainer, support the Program Director in conducting CSE-IT training sessions for internal staff and external community partners.
4. Supervise, train, and guide staff within the assigned service area to ensure all cases meet quality assurance standards—this includes accurate client needs assessments, creating and carrying out service plans, and maintaining ongoing contact with clients. Ensure that staff are current on intake procedures and fulfill case assignment and program requirements.
5. In consultation with the Program Director, make critical decisions affecting the safety and permanency of the client, including other household family members, and provide guidance to supervisees
6. Address performance challenges and ensure assigned personnel meet all deadlines and safety requirements for all cases assigned
7. Ensure team’s work scheduling meets program expectations and protocol
8. Ensure assigned team remains within travel expenditure, efficiency and safety requirements
9. Provide supportive, accurate, and immediate case guidance for direct reports
10. Attend community meetings and collaborate effectively with community providers, ensuring program relationships are continuously developed and services are not duplicated
11. Participate in scheduled meetings, in-service training, and team decisions
12. Work evenings, weekends and holidays as needed
13. Other duties as assigned.

Other Responsibilities

1. Ensure communication up and down the chain is immediate, including all safety concerns and required reporting
2. Serve as a liaison with program resources, service providers, law enforcement, legal and medical professionals, advocacy centers, shelters, and the service population.
3. Frequently traverse from one location to another
4. Meet all deadlines required by program leadership and state and federal partners.
5. Maintain BCFS HHS professional and ethical standards of conduct outlined in employee handbook including demonstrating respect for agency staff, the service population, and community members and always complying with required dress code

Requirements

1. Pass a pre-employment drug screen and random drug screens and maintain emotional control and professional composure always.
2. Acquire and maintain licenses and certificates required for the position which may include but is not limited to: Trust Based Relationship Intervention (TBRI), CPR, First Aid, CSE-IT Super Trainer Certification, State Driver License, other certificates as applicable
3. Pass a pre-employment screen and random drug screens throughout employment.
4. Participate in all required program trainings.
5. Provide proof of work eligibility status upon request.
6. Pass a pre-employment and biennial criminal background checks.
7. Demonstrate the ability to:
   a. Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
   b. Communicate effectively in writing and verbally in English; Bilingual ability in Spanishstrongly preferred.
   c. Work in a fast-paced environment and always maintain emotional control and professional composured. Organize and prioritize responsibilities and duties efficientlye.
   d. Maintain computer literacy required for the position.
   e. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
   f. Supportively, positively, and effectively supervise a team to reach top performance capacity and continued professional growth.
   g. Demonstrate a working knowledge of all Human Trafficking Interdiction policies and procedures.

English (United States)

If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.