Program Supervisor - Renovations 3

The Arc Of The Ozarks; Springfield (MO); On-site; USD 55,800 - 68,200; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

403(b) plan with employer match

Paid time off

Paid holidays

Company vehicle / mileage

Cell phone stipend

Wellness program

Career advancement

Job summary

The Arc Of The Ozarks is seeking a Program Supervisor in Springfield, MO. This full-time role oversees client progress, supervises Direct Support Staff in residential sites, and drives implementation and evaluation of treatment and support programs.

You will mentor staff, ensure compliance with state and agency standards, and coordinate interdisciplinary teams to develop individualized support plans. Competitive benefits are provided.

Qualifications

• Bachelor’s degree in human services, education, psychology, social work, or related field (or equivalent experience).
• Strong leadership, supervisory, and training skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Track client progress and develop individualized support plans.
• Supervise and coach Direct Support Staff in residential sites.
• Assist in creating and maintaining records, reports, and billing.
• Develop and implement training, performance reviews, and in‑service instruction for staff.
• Coordinate interdisciplinary teams for ISPs and communicate with families and external agencies.

Skills

Leadership

Communication

Staff supervision

Record keeping

Budgeting

Education

Bachelor’s degree in human services/related field

Job description

Program Supervisor – Springfield, MO

Full‑time position with a salary starting at $62,000 annually.

Job Overview

As a Program Supervisor, you will manage client progress, supervise direct support staff in residential facilities, and lead the implementation and evaluation of treatment and support programs. You will mentor staff, maintain program quality, and ensure compliance with state and agency standards.

Key Responsibilities

• Track client progress and develop individualized support plans.
• Supervise and coach Direct Support Staff in residential sites, ensuring accountability and providing progressive discipline when needed.
• Assist in creating and maintaining accurate records, reports, and billing for services rendered.
• Develop and implement training, performance reviews, and in‑service instruction for staff.
• Conduct investigative reviews of complaints, infractions, and incidents, and take appropriate corrective action.
• Ensure proper staffing schedules, timekeeping, overtime, and policy adherence.
• Qualify and maintain a clean, person‑centered environment that meets Arc and DMH standards.
• Oversee medication administration per Agency and State training requirements.
• Prepare and submit required quality assurance reports and variance reports.
• Coordinate interdisciplinary teams for the development and evaluation of Individualized Support Plans.
• Communicate with family, guardians, staff, and external agencies to uphold service quality and program objectives.
• Assist with onboarding, orientation, and professional development of staff.
• Participate in the on‑call rotation as required.

Qualifications

• Bachelor’s degree in human services, education, psychology, social work, or related field (or equivalent experience).
• Minimum of one year of experience working with individuals with autism spectrum disorders, psychiatric disorders, and/or developmental disabilities.
• Experience with Individualized Supported Living (ISL) homes is strongly preferred.
• Valid driver’s license and insurance; ability to obtain a Missouri Class E license.
• Knowledge of applied behavior analysis, autism, developmental disabilities, and related disciplines.
• Strong leadership, supervisory, and training skills.
• Excellent communication, interpersonal, and conflict‑resolution abilities.
• Ability to plan, coordinate, and adapt habilitation program activities and budgets.
• Capable of working varied and flexible hours, including on‑call responsibilities.

Key Skills & Abilities

• Exercise sound judgment and discretion in all program matters.
• Respectful engagement with persons with developmental and mental health diagnoses.
• Availability to work diverse hours and adapt to changing assignments.
• Proficiency in creating individual support plans and performing analysis for program outcomes.
• Effective collaboration with multidisciplinary teams and external partners.
• Strong initiative and independent decision making within established guidelines.
• Proficiency in using time‑keeping, billing, and reporting systems.

Benefits

• Competitive salary and excellent working environment.
• Eligibility for medical, vision, dental, and life insurance after a 0‑day waiting period.
• Employer‑paid life insurance and AD&D coverage.
• Immediate enrollment in 403(b)–retirement plan with employer match up to 4% after one year of service.
• Sick and vacation accrual plus seven paid holidays and a paid birthday day off.
• Discounts on phone bills (Verizon or AT&T) and fitness center membership.
• Use of fleet vehicle or paid mileage for personal vehicle use.
• Monthly cell‑phone reimbursement stipend.
• Employee Assistance Program, wellness program, and annual wage increase potential.
• Opportunities for career advancement.