Program Manager - Community Living

Impact Support Services; New York (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Sick time

Vacation time

Job summary

Impact Support Services is seeking a proactive Program Manager to lead Community Living homes. You will advocate for residents and supervise a dedicated team of direct care professionals to ensure integrated, quality living environments.

You will coordinate healthcare, manage schedules and payroll, maintain documentation, and ensure DMH/CARF compliance while collaborating with internal and external teams to prevent service interruptions.

Qualifications

• High school diploma or GED required; further education preferred.
• DMH Degreed Professional Manager eligibility or a bachelor’s degree.
• Supervisory experience in a care or residential setting is preferred.

Responsibilities

• Oversee all aspects of assigned homes and coordinate healthcare appointments.
• Lead the Person-Centered Support Planning (PCSP) process and ensure integration goals are met.
• Hire, train, and supervise direct care staff including scheduling and payroll within budget.
• Maintain safe living environments and coordinate with landlords for facilities.
• Ensure timely documentation, reports, and compliance with DMH and CARF standards.

Skills

Clinical Assessment

Communication

Technical Skills

Education

High school diploma or GED

Associate's or bachelor's degree preferred

DMH Degreed Professional Manager eligibility or equivalent

Tools

Microsoft Office (Excel/Outlook)

Therap

Paycom

StationMD

Job description

Program Manager of Community Living

Location: Columbia, MO 65203

Salary Range: $50,000 - $65,000

Position Type: Full‑time – Exempt

Benefits: Medical, dental, vision, 401(k), generous sick and vacation time.

Overview

• Salary Range: $50,000 - $65,000
• Position Type: Full-Time – Exempt
• Location: Columbia, MO
• Benefits: Medical, dental, vision, 401K and more.

About the Role

Impact Support Services is seeking a proactive, organized, and compassionate Program Manager to lead our Community Living homes. The Program Manager is the primary advocate for residents, ensuring they live integrated lives while overseeing a dedicated team of direct care professionals.

Key Responsibilities

• Individual Advocacy & Care: Oversee all aspects of assigned homes; coordinate healthcare appointments, lead the Person-Centered Support Planning (PCSP) process, and ensure medical and community integration goals are met.
• Team Leadership: Hire, train, and supervise direct care staff; coach performance, evaluate staff, and manage schedules and payroll within budget.
• Home Operations: Maintain a safe, clean, and organized environment for residents, coordinate maintenance with landlords, and manage financial stability in partnership with finance.
• Compliance & Documentation: Ensure timely shift documentation, event reports, and Medicaid-compliant progress reports; maintain standards for DMH and CARF accreditation.
• Agency Coordination: Collaborate with DFS, SSA, and internal teams to guarantee zero service interruptions.

Qualifications – Required Skills

• Clinical Assessment: Accurately assess complex medical needs and proactively solve problems.
• Communication: Excellent writing and organizational skills; maintain collaborative relationships with internal and external stakeholders.
• Technical Skills: Proficient in Microsoft Office (Excel/Outlook) and capable of learning industry-specific software such as Therap, Paycom, and StationMD.

Qualifications

• Education & Experience: High school diploma or GED required. Associate's or bachelor's degree preferred. Candidates must be eligible to qualify as a Department of Mental Health (DMH) Degreed Professional Manager (DPM) or possess a bachelor’s degree. Prior supervisory experience preferred.
• Compliance: Class E Missouri Driver’s License (or willingness to obtain one), proof of vehicle insurance, and a background check.

Physical & Working Conditions

• Physical Requirements: Ability to lift up to 50 pounds, bend, stoop, and stand for extended periods.
• Availability: On‑call coverage during the week and rotating weekend schedule; direct care coverage may be required in emergency staffing situations.