Program Supervisor – Price/ICL

MHA Inc.; Springfield (MA); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & Ho

Family Leave (Maternity, Paternity)

Long Term Disability

$53,000 annually

Job summary

MHA – Mental Health Association, Western Massachusetts, is seeking a Residential Program Supervisor to lead residential staff, promote participant independence, and ensure compliant service delivery. The role focuses on mentor leadership, team coordination, and community integration within a Medicaid/agency framework.

Pay rate is $53,000 annually with a Monday–Friday schedule and 9am–5pm hours, offering a structured and supportive work environment.

Qualifications

• Valid driver’s license and reliable vehicle.
• Patience, compassion, and strong interpersonal skills.
• Ability to pass MAP, CPR, and First Aid certifications.
• Must be at least 18 years old.
• Minimum six months of relevant experience in related settings.

Responsibilities

• Lead and support residential staff to promote independence.
• Model person-centered interactions and skill-building for participants.
• Train, mentor, and supervise staff in daily duties and ensure service quality.
• Monitor program effectiveness through documentation, feedback, and reports.
• Ensure compliance with Federal, State, and agency policies.
• Oversee administrative tasks including documentation, budgeting, and payroll approvals.
• Manage staff performance and conduct evaluations.
• Participate in on-call rotation for guidance and emergencies.
• Maintain effective communication with team members, healthcare providers, and families.

Skills

Driver's license

Interpersonal skills

MAP CPR First Aid

Age 18+

Experience with relevant populations

Leadership

Education

High school diploma or GED

Degree in human services or related field preferred

Job description

About MHA

MHA – Mental Health Association is a nonprofit organization dedicated to helping people live their best life. We provide a wide range of services across Western Massachusetts, including outpatient therapy, substance use recovery, supports for individuals with developmental disabilities or brain injuries, and residential and housing programs. MHA serves individuals impacted by mental illness, substance use, developmental disabilities, brain injuries, and homelessness. Our mission is rooted in inclusion, dignity, and empowering people to lead fulfilling, independent lives.

About Integration & Community Living (ICL)

MHA’s Integration & Community Living (ICL) program supports individuals with developmental disabilities and brain injuries in living independently and meaningfully in the community. In partnership with the Department of Developmental Services (DDS), ICL provides person-centered residential and outreach services throughout Western Massachusetts.

With over 60 years of experience, MHA has been a leader in helping individuals transition from institutional settings into homes where they can grow, make choices, and fully participate in community life. Services range from supported and shared living to emergency respite and privately funded care, all tailored to promote independence, dignity, and connection. All applicants must be currently CPI/Restraint certified for this program.
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Position Summary

The Residential Program Supervisor provides leadership and support to residential staff to empower participants in achieving optimal independence and community integration. Utilize a strength-based approach to foster staff growth and participant opportunity. Model and promote person-centered planning through positive interactions with participants. Train, guide, and support staff to ensure effective service delivery. Oversee program operations by monitoring interactions, documentation, feedback, and data to maintain compliance with Federal, State, and Mental Health Association policies and regulations.

Pay Rate: $53,000 annually

Open Shift: Monday through Friday 9am-5pm (40h), some flexibility required

Key Responsibilities

• Lead and support a team of residential staff using a strength-based approach that fosters growth and opportunity.
• Model person-centered interactions that focus on skill-building and independence for program participants.
• Train, mentor, and supervise staff in their daily responsibilities, ensuring high-quality service delivery.
• Monitor and evaluate program effectiveness by reviewing documentation, soliciting feedback, and assessing reports.
• Ensure compliance with all Federal, State, and agency policies and regulations.
• Oversee administrative functions, including documentation, reporting, budgeting, and payroll approvals.
• Manage staff performance, including corrective actions and evaluations.
• Participate in an on-call rotation to provide guidance and emergency response as needed.
• Ensure effective communication among all team members and external stakeholders, including healthcare providers and families.

Requirements

• Valid driver’s license, sufficient automobile insurance, an acceptable driving record, and access to a reliable vehicle during working hours.
• Adaptability to participants’ changing needs.
• Patience, compassion, and strong interpersonal skills.
• Ability to pass and maintain certifications in medication administration (MAP), CPR, and First Aid.
• Must be at least 18 years old.
• High school diploma or GED required; college degree in human services or a related field preferred.
• Minimum of six months of relevant experience; experience with individuals with brain injuries, mental health challenges, or developmental disabilities is preferred.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $53,000 annually

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.