Program Supervisor (Legal Programs)

UCLA; Los Angeles (CA); On-site; USD 70,000 - 72,000; Full time

Job summary

UCLA Extension is seeking a Program Supervisor to manage the Legal Programs portfolio within Academic Affairs. Reporting to a Director, you will ensure academic excellence, operational efficiency, and alignment with workforce needs, collaborating with Teaching & Learning, Marketing, Academic Advising, Enrollment Management, and other partners.

Responsibilities include supervising staff, overseeing operations, and driving program improvements.

Qualifications

• 5+ years minimum experience in managing academic or professional education programs.
• Excellent customer service with professionalism, fairness, dignity, and respect.
• Strong verbal and written communication skills; ability to craft reports, course descriptions, marketing copy, and correspondence.
• Knowledge of curriculum development, adult learning theory, and educational operations.
• Strong analytical, organizational, and interpersonal skills; ability to work with diverse stakeholders.
• Advanced project and time management abilities; plan, prioritize, and manage multiple tasks.
• Experience with basic marketing and market research; use digital content creation tools for promotions.
• Ability to work independently and collaboratively, with accountability for results.
• Demonstrated project leadership, cross-functional collaboration, and instructor onboarding support.
• Proficiency with Microsoft Office and general Windows-based applications; quick learner of new tech.
• Strong quantitative and financial analysis; interpret data to inform decisions.
• Ability to collaborate across academic and administrative units and represent the portfolio.

Responsibilities

• Lead and supervise academic program staff, fostering a high-performing, collaborative, and service-oriented team.
• Oversee daily program operations, including course scheduling, instructor support, compliance, and quality assurance.
• Support planning, implementation, and continuous improvement of academic programs, curriculum, and student learning experiences.
• Analyze program performance, operational needs, and market trends to drive strategic improvements and portfolio growth.
• Collaborate with cross-functional partners to enhance enrollment, student success, marketing effectiveness, and organizational goals.

Skills

Program management

Communication

Curriculum development

Analytical skills

Time management

Cross-functional collaboration

Marketing basics

Independent work

Project leadership

Data interpretation

Collaboration

Education

Master’s degree or equivalent experience

Tools

Microsoft Office

Adobe Acrobat

Content creation tools

Job description

Excelling in quality, innovation, and impact, UCLA Extension (UNEX) is one of the top providers of continuing and professional education in the United States, offering programs and classes to more than 50,000 students per year through approximately 4,500 classes and certificate programs to meet the professional development, continuing education, and personal enrichment needs of the full spectrum of traditional, nontraditional, domestic, international, professional, and continuing education students throughout and beyond Los Angeles.

About the Role

The Program Supervisor supports the strategic, academic, and operational management of a the Legal Programs portfolio within Academic Affairs. Working under the direction of a Director, the Program Supervisor ensures academic excellence, operational efficiency, and responsiveness to workforce and community needs. The role serves as the Director's operational designee when delegated and collaborates with Teaching & Learning, Marketing and Communications, Academic Advising and Student Success, and Enrollment Management to ensure consistent quality and execution across the instructor and student experience.

Responsibilities

• Lead and supervise academic program staff, fostering a high-performing, collaborative, and service-oriented team.
• Oversee daily program operations, including course scheduling, instructor support, compliance, and quality assurance.
• Support the planning, implementation, and continuous improvement of academic programs, curriculum, and student learning experiences.
• Analyze program performance, operational needs, and market trends to drive strategic improvements and portfolio growth.
• Collaborate with cross-functional partners to enhance enrollment, student success, marketing effectiveness, and organizational goals.

Qualifications

• 5+ years Minimum experience in managing academic or professional education programs. (Required)
• Demonstrated commitment to excellent internal and external customer service, with professionalism, fairness, dignity, and respect. (Required)
• Strong verbal and written communication skills, including the ability to produce clear, well crafted reports, course descriptions, marketing copy, and correspondence. (Required)
• Knowledge of curriculum development, adult learning theory, and educational operations. (Required)
• Strong analytical, organizational, and interpersonal skills, with the ability to work effectively with diverse stakeholders. (Required)
• Advanced project and time management abilities, including planning, prioritizing, and managing multiple tasks under shifting deadlines. (Required)
• Experience with basic marketing and market research principles to support program promotion and audience targeting; proficiently use digital content creation tools to create promotional materials. (Required)
• Ability to work independently and collaboratively, follow through on projects with minimal supervision, and maintain accountability for results. (Required)
• Demonstrated project leadership and coordination skills, including workflow organization, cross functional collaboration, onboarding support for instructors, and fostering a supportive, high performance team environment without formal supervisory authority. (Required)
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, Publisher), Adobe Acrobat, and general Windows-based applications; savvy in learning and using technology efficiently. (Required)
• Strong quantitative and financial analysis skills, including budget preparation, trend analysis, and interpretation of financial data; ability to collect, interpret, and present data to inform the Director's decision-making. (Required)
• Demonstrated ability to collaborate across academic and administrative units and represent the portfolio in cross functional initiatives. (Required)
• Knowledge of accounting principles and university business policies. (Preferred)

Required Skills

• 5+ years Minimum experience in managing academic or professional education programs.
• Strong verbal and written communication skills.
• Knowledge of curriculum development and educational operations.
• Strong analytical and organizational skills.
• Advanced project and time management abilities.
• Proficiency with Microsoft Office and Adobe Acrobat.

Preferred Skills

• Knowledge of accounting principles and university business policies.
• Master’s/terminal degree and/or equivalent experience and educational training.

Pay range and compensation package

Anticipated Hiring Pay Scale: $69,700 - $72,200 annually. UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Equal Opportunity Statement

UCLA Extension is committed to diversity and inclusivity in the workplace.