Program Supervisor (Jefferson County)

Sunnyhill, Inc.; Missouri; On-site; USD 42,000 - 62,000; Full time

Job summary

Sunnyhill, Inc. is a Missouri-based nonprofit serving children and adults with developmental disabilities.

The Program Supervisor plans, implements, and directs activities and systems to ensure quality standards and licensure compliance across assigned sites. Responsibilities include supervision of work sites, staff training, on-call support, medical coordination, records management, and participation in ISP and waiver processes.

Qualifications

• Excellent verbal and written communication through electronic documentation.
• Ability to prioritize tasks, problem solve and function well in a high-paced environment.
• Valid driver’s license and auto insurance, use of personal vehicle required.
• Acceptable background checks

Responsibilities

• Monitors and supervises operation of assigned work sites.
• Provide training and support to the Home Manager and Lead Staff; fill in as acting manager when necessary.
• Provide 24/7 on-call support to Home Managers and Lead Staff.
• Ensure PWS medical appointments are scheduled and attended timely.
• Check medications and MARs for all people supported weekly.
• Liaise between Waiver department and Nursing team to ensure medical requirements.
• Oversee Medical Books organization and updates.
• Prepare for and attend Regional Center QE Nurse visits; complete HIPS with nursing leadership.
• Review Food stamp and Medicaid applications before submission to Waiver Business Manager.
• Review and approve SDLs; check for missing SDLs across sites.
• Support Home Manager with performance evaluations and disciplinary actions.
• Complete site safety checklists monthly and quarterly.
• Assist with intakes and moves within caseload; maintain accurate records.
• Attend ISP meetings and review ISPs; strategize PWS outcomes.
• Provide coverage and approve PTO requests.
• Review Appendix B reports and resolve issues within 30 days.
• Assist in agenda development and attend staff meetings for each site.
• Attend Waiver, POD and professional development meetings monthly.
• Ensure PWS progress aligns with annual plans.
• Oversee back-up training for Direct Support Professionals and Lead Staff.
• Provide weekly projected schedules to waiver management and weekly office hours.
• Inform HR of employee injuries and ensure required paperwork is submitted.
• Perform all other duties and special projects as assigned.

Skills

Verbal communication

Written communication

Prioritization

Problem solving

Education

Bachelor’s Degree in Human Services

Two years directly related experience

Supervisory experience

Job description

Description

Sunnyhill is a non-profit 501(c)(3) organization that provides services, programs, and opportunities for children and adults with developmental disabilities.

Sunnyhill serves over 1,000 children and adults, ages 4-85, annually in six St. Louis metropolitan counties.

Sunnyhill empowers people to become productive citizens and achieve their dreams.

At Sunnyhill, we believe that no challenge is too difficult and all dreams are within reach.

The Program Supervisor plans, implements, and directs activities and systems to ensure compliance with quality standards and licensure.

• Monitors and supervises operation of assigned work sites.


• Provide training and support to the Home Manager and Lead Staff. Fill in as acting manager when both Home Manager and Lead Staff are absent.


• Provide 24/7 on call support to Home Managers and Lead Staff. Answer all calls within one hour.


• Ensures that all PWS medical appointments are being scheduled and attended by Home Manager and/or Lead Staff in a required time frame.


• Check medications and MARs for all people supported once weekly.


• Ensures compliance with medical requirements by acting as a liaison between the Waiver department and Nursing team.


• Provides oversight and assists with organization of Medical Books.


• Prepares for and attends Regional Center QE Nurse visits for all PWS. Completes HIPS with Director of Nursing and Assistant Director.


• Review completed Food stamp and Medicaid Applications for all consumers before submitting to the Waiver Business Manager.


• Review and approve Service Delivery Logs (SDLs) for Home Manager and check for missing SDLs for assigned work sites.


• Supports Home Manager with employee performance evaluations and disciplinary actions when necessary.


• Completes site safety checklists monthly and quarterly.


• Assists with and is present for all intakes and moves within their caseload.


• Ensures accurate records for PWS and staff are being maintained in each site.


• Attends all ISP meetings. Conducts final review of ISPs and provides strategies for the completion of PWS outcomes.


• Provides coverage and approves any PTO requests.


• Reviews the Appendix B reports sent by Assistant Director and takes the applicable steps to resolve any outstanding issues within 30 days.


• Assists with developing agenda and attends all staff meetings for each site supervised.


• Attends monthly Waiver meeting, monthly POD meetings and all professional development meetings.


• Ensures PWS are making satisfactory progress towards their goals as outlined in their annual plans.


• Oversees and serves as back‑up for training of Direct Support Professionals and Lead Staff.


• Provide projected schedule weekly to waiver management and complete office hours once weekly.


• Inform Human Resources of all employee injuries and ensure required paperwork is submitted.


• All other duties and special projects as assigned by supervisor

Requirements

Education & Experience

• Bachelor’s Degree in Human Services field or two years directly related experience.


• Supervisory experience required.

Required Skills/Abilities & Qualifications

• Excellent verbal and written communication through electronic documentation.


• Ability to prioritize tasks, problem solve and function well in a high‑paced (at times stressful) environment.


• Valid driver’s license and auto insurance, use of personal vehicle required.


• Acceptable background checks

Sunnyhill is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, and retaliation because of age, race, color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity or expression), sexual stereotyping, pregnancy (including childbirth, lactation, and related medical conditions), marital status, physical or mental disability, genetic information (including testing and characteristics), association with anyone who is a member of a protected class, AIDS/HIV status, veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. The Agency is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.