Program Supervisor – ICL

MHA Inc.; Chicopee (MA); On-site; USD 47,700 - 58,300; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Long Term Disability

Job summary

MHA Inc. in Chicopee, Massachusetts is seeking a Residential Program Supervisor to lead and support residential staff while empowering participants in achieving independence. This position requires the ability to monitor staff activities, oversee compliance, and ensure proper documentation of services provided.

Qualified candidates should have a high school diploma or GED, relevant experience in the field, and certifications in MAP, CPR, and First Aid. The role offers a salary of $53,000 annually with a comprehensive benefits package.

This is an excellent opportunity to make a positive impact in the community and provide leadership in a rewarding environment.

Qualifications

• Valid driver’s license, reliable vehicle, and acceptable driving record required.
• 2+ years of relevant experience with individuals with disabilities or brain injuries.
• Must be MAP, CPR, and First Aid certified.

Responsibilities

• Supervise and support residential staff to promote participant autonomy.
• Monitor staff engagement in daily living activities.
• Oversee program documentation and ensure compliance.

Skills

Effective communication skills

Organizational skills

Interpersonal skills

Time management

Adaptability

Education

High school diploma or GED

College degree in human services or related field

Tools

Basic computer proficiency

Job description

Position Summary

The Residential Program Supervisor provides leadership and support to residential staff to empower participants in achieving optimal independence and community integration. Utilize a strength-based approach to foster staff growth and participant opportunity. Model and promote person-centered planning through positive interactions with participants. Train, guide, and support staff to ensure effective service delivery. Oversee program operations by monitoring interactions, documentation, feedback, and data to maintain compliance with Federal, State, and Mental Health Association policies and regulations.

Pay Rate

Pay Rate: $53,000 annually

Open Shift

Monday through Friday 9am-5pm (40h), some flexibility required

Key Responsibilities

• Directly supervise, train, and support residential staff to promote autonomy and ensure compliance with all policies.
• Assist staff in engaging residents in daily living activities and monitor participant well-being.
• Conduct regular supervision and staff meetings; monitor attendance, compliance, and document outcomes.
• Oversee program documentation and ensure compliance with regulations; manage records and reports.
• Respond promptly to medical and psychiatric emergencies; notify leadership within required timelines.
• Coordinate communication among nursing, DDS, clinical teams, families, and external providers.
• Manage program timesheets, reports, and participate in on-call rotation; document actions accordingly.
• Collaborate with Human Resources for hiring, scheduling, and maintaining adequate staffing.
• Manage program budgets, ensuring adherence to agency and participant funds protocols.
• Guide staff in participant support including advocacy, self-advocacy training, medical coordination, and crisis prevention.
• Monitor medication administration and ensure compliance with MAP standards; facilitate annual training on human rights and fire safety.
• Promote a safe workplace by identifying hazards, reporting accidents, and fostering a positive, collaborative team environment.

About Integration & Community Living (ICL)

The Integration & Community Living (ICL) program supports individuals with developmental disabilities and brain injuries in living independently and meaningfully in the community. In partnership with the Department of Developmental Services (DDS), ICL provides person-centered residential and outreach services across Western Massachusetts. With over 60 years of experience, MHA helps individuals transition from institutional settings into homes where they can grow, make choices, and fully participate in community life. Services range from supported and shared living to emergency respite and privately funded care, all designed to promote independence, dignity, and connection.

Requirements

• Valid driver’s license, reliable and insured vehicle, and acceptable driving record required.
• High school diploma or GED required; college degree in human services or related field preferred.
• At least 2 years of relevant experience, preferably with individuals with disabilities or brain injuries.
• Ability to work independently and in a team; strong organizational and time management skills.
• Effective communication skills (oral, written, and basic computer proficiency).
• Must be MAP, CPR, and First Aid certified and maintain certifications.
• Strong interpersonal skills with patience, adaptability, and compassion.
• Must be at least 21 years of age.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $53,000 annually

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.