Outreach Worker

Mental Health Association - Western MA; Chicopee (MA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Health care plan

Retirement plan 403B/IRA

Paid Time Off

Family Leave

Long Term Disability

Job summary

Mental Health Association - Western MA in Massachusetts is seeking Outreach Workers to support individuals with developmental disabilities, brain injuries, mental health challenges, and substance use disorders in community settings. Open Shift: Tue–Sat 11:30am–7:30pm (40hrs).

This role emphasizes helping participants gain independence through housing assistance, daily living skills, and navigation of services in the region.

Qualifications

• High school diploma or equivalent preferred.
• Six months of experience in human services is a plus.
• A valid driver’s license, automobile insurance, and a safe, reliable vehicle.
• Strong communication, time management, and organizational skills.

Responsibilities

• Assist participants in finding and maintaining housing, working with landlords, and ensuring stable living conditions.
• Teach and model essential independent living skills like budgeting, cooking, cleaning, and socializing.
• Provide reliable transportation to appointments, errands, and community activities.
• Work with healthcare providers, Social Security offices, and other community resources to support participant needs.
• Respond to emergencies, ensuring participant safety and well-being.

Skills

Strong communication

Time management

Independent worker

Patience

Education

High school diploma or equivalent

Six months of experience in human services

Job description

Position Summary

The Mental Health Association (MHA) is seeking compassionate and motivated Outreach Workers to support individuals living with developmental and intellectual disabilities, brain injuries, mental health challenges, and substance use disorders. This active, community-based role involves helping participants gain independence by assisting with daily living tasks, accessing resources, and securing stable housing. If you’re looking for a career where no two days are the same and you can make a real difference.

Pay Rate: $19-$21 an hour

Open Shift: Tuesday through Saturday 11:30am-7:30pm (40hrs)

Key Responsibilities

• Assist participants in finding and maintaining housing, working with landlords, and ensuring stable living conditions.
• Teach and model essential independent living skills like budgeting, cooking, cleaning, and socializing.
• Provide reliable transportation to appointments, errands, and community activities.
• Work with healthcare providers, Social Security offices, and other community resources to support participant needs.
• Respond to emergencies, ensuring participant safety and well-being.

About Integration & Community Living (ICL)

The Integration & Community Living (ICL) program supports individuals with developmental disabilities and brain injuries in living independently and meaningfully in the community. In partnership with the Department of Developmental Services (DDS), ICL provides person-centered residential and outreach services across Western Massachusetts. With over 60 years of experience, MHA helps individuals transition from institutional settings into homes where they can grow, make choices, and fully participate in community life. Services range from supported and shared living to emergency respite and privately funded care, all designed to promote independence, dignity, and connection.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• A valid driver’s license, automobile insurance, and a safe, reliable vehicle.
• A compassionate, patient, and adaptable individual who enjoys working independently.
• Strong communication, time management, and organizational skills.
• Ability to pass CPR and first aid certification (training provided).
• Ability to pass a background/CORI check.
• High school diploma or equivalent preferred; six months of experience in human services is a plus!

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $19-$21 an hour