Program Supervisor - Homeless Services

Commonwealth Catholic Charities; Richmond (VA); On-site; USD 44,000 - 55,000; Full time

Job summary

Commonwealth Catholic Charities in Richmond, VA, is seeking an Experienced Housing Resource Center Manager to oversee daily operations, ensure program integrity, and manage the Homeless Services program within the agency.

The role requires a Bachelor’s Degree and 4 years of relevant experience, including at least one year of supervisory responsibility; prior experience handling state or federally funded services is preferred.

Qualifications

• Bachelor’s Degree in a related field of study required with 4 years of experience.
• One year of supervisory experience is required.
• Previous experience managing state and/or federally funded services is preferred.

Responsibilities

• Coordinate and supervise all aspects of assigned projects and ensure programs operate within established budgets.
• Provide supervision of staff in daily duties, with service standards, goals, and objectives.
• Ensure quality of case record documentation, both manual and electronic.
• Ensure submission of program reports and coordinate accreditation, site visits, monitoring, and audits.
• Maintain data quality in HMIS and conduct regular client file reviews for compliance.

Skills

Interpersonal skills

Decision making

Problem solving

Oral and written communication

Microsoft Office

Education

Bachelor’s Degree in related field

Tools

Microsoft Office

Job description

Job DetailsLevel: ExperiencedJob Location: Housing Resource Center - Richmond, VA 23219Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $44,274.88 - $55,344.00 SalaryTravel Percentage: Up to 25%Job Shift: DayJob Category: Nonprofit - Social Services

About CCC:

Since 1923, Commonwealth Catholic Charities(CCC)hasprovidedlife-changing human services to vulnerable individuals and families throughout the Commonwealth of Virginia. CCC offers quality and compassionate human services to all people, especially the most vulnerable, regardless of faith.We are passionate about the work we do in our communities,providing31 critical services at7locations throughout Virginia.

CCCprovidesequal employment opportunities without regard to race, color, religion, sex (includingpregnancy, sexual orientation, and gender identity), national origin, age, disability, or genetic information(including family medical history) in all aspects of employment includingselection, job assignment,compensation, discipline,terminationand benefits, except where there is a bona fide occupationalqualificationreasonably necessarytothe normal operation of the agency.

Commonwealth Catholic Charities is a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of a drug screening and background check.

SUMMARY: This position is responsible for overall program integrity, daily operation, budget compliance and development of the Housing Resource Center and Homeless Services program at Commonwealth Catholic Charities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Coordinate and supervise all aspects of assigned projects and ensure that programs operate according to established best practices and within their established operating budgets.
• Provide supervision of staff in their daily performance of program duties to include the development and implementation of service standards, goals, and objectives. Ensures staff and/or volunteer coverage is available for all program components.
• Responsible for the quality of case record documentation, both manually and electronically.
• Ensures completion and submission of program reports and coordinates accreditation process for each program component. Serves as the main contact for site visits, monitoring, and audits.
• Ensures data quality in appropriate HMIS software and performs client file reviews regularly to ensure compliance with program policies and procedures and relevant local, state, and federal regulations.
• Implements policies and procedures for all program components to maintain integrity among funders, auditors, examiners and reviewers.
• Plans and coordinates marketing and training sessions on a regular basis for the public sector to keep the agency linked to appropriate funding sources and services.
• Assists with writing grants and with other initiatives to maintain and secure funding from government and private sources.
• Serves as liaison with partner agencies, parishes, granters, funders and businesses to promote and expand services as resource permits.
• Respond to all public inquiries into the needs and the services delivered by the program and its components.
• Participates in program budget preparation and the planning for program development.
• Ensures adherence to the Agency’s Performance and Quality Improvement Plan within assigned programs.
• Promote staff professional growth through established training requirements.
• Represents the Agency in the community and workplace in a professional and ethical manner.
• Demonstrates sensitivity to the service population’s cultural and socioeconomic characteristics.
• Demonstrates strong interpersonal, decision-making, problem-solving, oral, and written skills.
• Utilizes a basic knowledge of Microsoft Office applications.

QualificationsEDUCATION and/or EXPERIENCE:

Bachelor’s Degree in a related field of study required with 4 years of experience. One year of supervisory experience is required. Previous experience managing state and/or federally funded services is preferred.

DIRECT REPORTS:

Program Assistant, Housing Specialist, Outreach Specialists