Care Coordinator - Knoxville, TN

Crossroads Treatment Centers; Knoxville (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Mileage reimbursement

Medical Insurance

PTO

401K with match

Continuing Education Allowance

Life Insurance

Short/Long Disability

Maternity/Paternity leave

Mental Health day

Calm subscription

Job summary

Crossroads Treatment Centers is seeking a Care Coordinator to meet with patients, coordinate recovery services, and document all activities in the patient record. The role requires collaboration with a buprenorphine‑waivered practitioner and local referrals to fill service gaps.

You will conduct monthly care coordination meetings to ensure ongoing engagement and effective support for individuals with substance use disorders.

Qualifications

• Bachelor's degree in Social Work, Psychology, Psychiatric Rehabilitation, Sociology, Counseling, Vocational Rehabilitation, or Human Services Counseling with 1 year of related experience or clinical experience with cooccurring disorders.
• Registered Nurse license with 1 year of related experience or clinical experience with cooccurring disorders.
• Board of Counseling CSAC or CSAC-Assistant under supervision as defined in regulations.

Responsibilities

• Meet face-to-face with all patients to assist in facilitating recovery services and document activities in the patient record.
• Utilize collateral contacts and local referral agencies to provide services not offered by the program.
• Conduct monthly Care Coordination meetings with patients and document accordingly to ensure engagement.
• Collaborate with buprenorphine‑waivered practitioner prescribing buprenorphine or naltrexone for OUD patients.
• Perform other duties as assigned by the Operations Director of OBOT Services.

Skills

Care coordination

Documentation

Collaboration with prescriber

Substance use disorder experience

Communication skills

Education

Bachelor's degree in Social Work, Psychology, Psychiatric Rehabilitation, Sociology, Counseling, Vocational Rehabilitation, or Human Services Counseling

Registered Nurse license with experience in substance use disorders

CSAC or CSAC-Assistant certification

Job description

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long‑term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office‑based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

_ Day in the Life of a Care Coordinator _

• Meet face‑to‑face with all patients to assist in the facilitation of recovery services and ensure that all recovery activities are properly documented in the patient's record

• Utilize collateral contacts and other local referral agencies to provide services not offered by the program

• Conduct monthly Care Coordination meetings with patients, and complete corresponding documentation, to assure that patients are engaged with the services they need

• Working in collaboration with the buprenorphine‑waivered practitioner who is prescribing buprenorphine or naltrexone products to individuals with moderate to severe Opioid Use Disorder

• Perform other duties as assigned by the Operations Director of OBOT Services

_ Education and Experience requirements _

• A bachelor's degree in Social Work, Psychology, Psychiatric Rehabilitation, Sociology, Counseling, Vocational Rehabilitation, or Human Services Counseling and at least either one year of experience providing services to individuals with a diagnosis of substance use disorders or a minimum of one year of clinical experience working with individuals with cooccurring diagnoses of substance use disorders and mental illness.

• Licensure as a Registered Nurse with at least either one year of direct experience providing services to individuals diagnosed with a substance use disorder or a minimum of one year of clinical experience working with individuals with cooccurring diagnoses of substance use disorders and mental illness.

• Board of Counseling Certified Substance Abuse Counselor (CSAC) or CSAC‑Assistant under supervision of a CSAC or another supervisor as defined in 18 VAC 115‑50‑10

_ Schedule _

• Monday‑Friday; 7:45am‑5:00pm

_ Position Benefits _

• Have a daily impact on many lives.

• Excellent training if you are new to this field.

• Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.

• Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.

• Opportunity to save lives everyday!

_ Benefits Package _

• Medical, Dental, and Vision Insurance

• PTO

• Variety of 401K options including a match program with no vesture period

• Annual Continuing Education Allowance (in related field)

• Life Insurance

• Short/Long Term Disability

• Paid maternity/paternity leave

• Mental Health day

• Calm subscription for all employees